There were various problems with setting up my full fibre broadband service but in every case InspireTelecom overcame them. Their service has been exceptional with clear , user-friendly phone instru... Toon meer
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Lees wat reviewers zeggen
Megan was extremely helpful & patient when guiding us through the set up of my Mum’s new router box. Thank you for your patience Megan ! We appreciated your reassurance & knowledge as you guided us t... Toon meer
Bedrijf heeft geantwoord
answered the telephone quickly. helpful staff. good service all round. Came up with a solution to get Openreach involved to sort the issue.
I had to change my phone handset to upgrade for the new regulations. The staff I dealt with were very knowledgeable and helpful. I particularly appreciated their patience in dealing with a customer wh... Toon meer
Bedrijfsgegevens
- Internetprovider
- Internetaanbieder
- Mobiele netwerkaanbieder
- Telefoon- en internetdienst
- Telefoonbedrijf
- Telefoonmaatschappij
Over Inspire Telecom
Geschreven door het bedrijf
Broadband Made Better.
Reliable broadband and real support for UK homes and small businesses.
Residential Business
⚡ About Inspire Telecom
Inspire Telecom is a UK broadband, phone and mobile provider for homes and small businesses. We operate on the Openreach network, so the lines are the same ones the big providers use. What's different is how we run the service around them.
We care more for our customers than we do about the money. That's the starting point for everything.
The Inspire Service Standard
| 1 | Honest Onboarding. Realistic speeds, full cost from month one, no hidden terms. |
| 2 | Proactive Fault Ownership. We find the root cause, not just reset the router. |
| 3 | 60-Second Human Response. A real UK person answers, on average, within 60 seconds. |
| 4 | Fixed-Price Protection. The price on the contract is the price that gets paid. |
| 5 | Fair Exit, Earned Retention. Customers stay because the service delivers. |
Before you switch anything
Take the free Broadband Stability Score. Fifteen questions, five minutes, personalised results.
Will you take five minutes to find out where yours really stands?
The Inspire Service Standard
Geschreven door het bedrijf
- We care more for our customers than we do about the money.
- That's the starting point for everything. Reliable broadband and real support shouldn't be the exception. We operate on the Openreach network, and run the service around it the way we'd want our own broadband handled. A real UK-based person answers within 60 seconds on average. The price on the contract is the price paid for the full term. When something breaks, we find the root cause, not just reset the router. Customers stay because the service delivers.
The price on the contract is the price you pay.
No mid-contract price rises. Ever.
Fixed-Price Protection is one of the five pillars of the Inspire Service Standard. The price agreed at sign-up is the price paid for the full contract term. No annual CPI rises built into the small print. No creeping fees added on quietly. No surprises six months in.
This is a genuine commitment, not a marketing line. If the monthly cost on your contract is £X, that's what you pay in month one, month twelve, and month twenty-four.
Contactgegevens
Inspire Telecom Limited, Alpha House, ME2 4HU, Rochester, Verenigd Koninkrijk
- 0330 122 9488
- support@inspiretelecom.co.uk
- www.inspiretelecom.co.uk
4,9
Uitstekend
651 reviews
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Highly recommended
Highly recommended. Excellent customer service. The fault on my 80 year old mother-in-law's line was dealt with quickly and efficiently.
14 maart 2025
Review zonder uitnodiging
Antwoord van Inspire Telecom
Dear Rita,
Thank you so much for your kind words and recommendation! We're really pleased to hear that your mother-in-law's fault was resolved quickly and efficiently — our team always aims to provide excellent service If there's anything else we can help with, please don't hesitate to get in touch.
— The Inspire Telecom Team
Superb customer service team
The customer service team (Megan and Ryan) are first class. I had some starter issues with my broadband after I had changed to Inspire Telecom and the team persisted in supporting me and trying new ways of resolving the issues until it was finally cleared.
Persistence and professionalism was what I experienced with them and would certainly give them 10/10 for that problem solving approach
15 maart 2025
Review zonder uitnodiging
Antwoord van Inspire Telecom
Dear Anne-Marie,
Thank you so much for your kind words! 🌟 We're delighted to hear that Megan and Ryan provided first-class service and persisted in resolving your broadband issues. Customer satisfaction is our top priority, and we truly appreciate your recognition of their problem-solving approach. If you ever need any further assistance, we're always here to help!
Best regards,
The Inspire Telecom Team
Able to speak to a person very quickly…
Able to speak to a person very quickly and the problem was sorted. Great communication with regular updates and generally great customer service!
7 maart 2025
Review zonder uitnodiging
Antwoord van Inspire Telecom
Dear Claire,
Thank you for your kind words! We're so pleased to hear that you had a smooth and efficient experience with our team. Keeping our customers informed and resolving issues quickly is our top priority. If you ever need anything else, we're always here to help! 😊🚀
- The Inspire Telecom Team
Inspire Telecoms customer service is…
Inspire Telecoms customer service is excellent. Megan called me regarding a previous query I had. Whilst she was on the phone I told her about a problem I was having accessing certain apps on one of my TVs. Megan looked into it straight away, explained what she was doing with her technology where she was, and told me the problem may resolve in a few hours if not the next day. She would phone the next day to make sure the problem had righted itself. The problem did not solve that evening, but the next day my apps were working, so whatever she did was great. No trouble at all for her she said to call as soon as, or if it goes wrong again. I must say nothing is too much trouble for her she is marvellous!
28 februari 2025
Review zonder uitnodiging
Antwoord van Inspire Telecom
Dear Adrian,
We're delighted to hear that Megan provided you with such excellent service and went the extra mile to resolve your issue. We pride ourselves on delivering top-notch customer support, and it's fantastic to know that Megan's dedication and expertise made a difference.
If you ever need any further assistance, don't hesitate to reach out. We're always happy to help! 😊
- The Inspire Telecom Team
Quick response
Quick response. . How good it is to speak to a real person and get all one’s questions answered straight away.
Well done
1 maart 2025
Antwoord van Inspire Telecom
Dear Yvonne,
Thank you for your feedback! 😊
We’re so glad you appreciate speaking to a real person and getting your questions answered straight away. That’s exactly what we strive for! 🎯
If you ever need anything, don’t hesitate to reach out—we’re always happy to help!
- The Inspire Telecom Team
The agent (Megan) had a very clear and…
The agent (Megan) had a very clear and easy to hear voice. I am hard of hearing but was able to correspond with her perfectly. What a relief.
27 februari 2025
Review zonder uitnodiging
Antwoord van Inspire Telecom
Dear Michael,
Thank you for your kind words! 😊
We’re so pleased to hear that Megan made your experience smooth and accessible. Clear communication is so important, and we’re glad she could assist you perfectly.
If you ever need anything, we’re always here to help!
- The Inspire Telecom Team
The help from Megan was above and…
The help from Megan was above and beyond, she guided me through everything l appreciate the way
she handled my account and made sure l understood
all the steps.
25 februari 2025
Review zonder uitnodiging
Antwoord van Inspire Telecom
Dear Carole,
Thank you for your lovely feedback! 😊
We’re thrilled to hear that Megan went above and beyond to assist you. Providing clear guidance and ensuring our customers feel confident every step of the way is exactly what we aim for! 🌟
If you ever need anything else, we’re always happy to help.
- The Inspire Telecom Team
I must say a huge thank you to Megan…
I must say a huge thank you to Megan and Ryan. They are an absolute credit to Inspire. Their customer service is outstanding
14 februari 2025
Review zonder uitnodiging
Antwoord van Inspire Telecom
Dear Samantha,
Thank you so much for your lovely review! We're thrilled to hear that Megan and Ryan provided outstanding service—they truly are a credit to Inspire. We'll be sure to pass on your kind words!
Warm Regards,
Inspire Telecom
I very mich appreciated the quick…
I very mich appreciated the quick response with which they solved the problem with my telephone
10 februari 2025
Antwoord van Inspire Telecom
Dear Glenys, Thank you for your kind words! We're so glad we could resolve your issue quickly. If you ever need any further assistance, we're always here to help.
Warm Regards,
Inspire Telecom
Sorry thought I had sent this
Sorry thought I had sent this. Excellent customer service as usual
3 februari 2025
Antwoord van Inspire Telecom
Thank you for your kind words and for your continued support! We're delighted to hear that you've had another great experience with our service. Providing excellent customer service is always our priority, and we truly appreciate your trust in Inspire Telecom.
If you ever need anything, we're always here to help!
Best regards,
The Inspire Telecom Team
Highly recommend Inspire Telecom.
Our Broadband and phone service went down on Friday 24th January 2025 due to a storm in Northern Ireland. I contacted our phone and internet provider, Inspire Telecom with regards to same, I spoke to Megan who did a line check and got back to me within half an hour, Explained the situation and process, she sent out a Dongle so we had some level of internet coverage in our home, she kept in contact with us every two days to update us on the problem, liaised with Openreach on our behalf and again contacted us to let us know that our service had been restored!
I would highly recommend Inspire Telecom to both private customers and businesses, fantastic company and exceptional customer service by Megan who was friendly, helpful and curtious throughout the process
24 januari 2025
Review zonder uitnodiging
Antwoord van Inspire Telecom
Thank you for taking the time to share your experience! We're sorry to hear that the storm caused disruption to your broadband and phone service, but we're delighted that Megan was able to support you throughout the process and keep you connected in the meantime.
Providing reliable service and keeping our customers informed is a top priority for us, and we're so pleased that Megan's efforts made a positive impact. We'll be sure to pass on your kind words to her!
We truly appreciate your recommendation and your trust in Inspire Telecom. If you ever need any assistance in the future, we're always here to help.
Best regards,
The Inspire Telecom Team
Your advisors are second to none
Your advisors are second to none, polite, concise, very helpful, go out of their way to resolve any problems.
The wait to connect is not long and straight to an advisor NOT a machine, excellent !!!!!!
1 februari 2025
Antwoord van Inspire Telecom
Dear Phillip,
Thank you so much for your kind words! We're thrilled to hear that our advisors have provided you with such a positive experience. Customer service is at the heart of what we do, and we’re glad you appreciate speaking to a real person without long wait times. If you ever need anything, we’re always here to help!
Kind Regards
Inspire Telecom
Megan was very good
Megan was very good and went through the proceedure of updating my router and was very patient with me.
1 februari 2025
Review zonder uitnodiging
Antwoord van Inspire Telecom
Dear Eoan,
Thank you for your lovely feedback! We're so pleased to hear that Megan provided excellent support and guided you through the process with patience. We’ll be sure to pass on your kind words to her. If you ever need anything, we’re always here to help.
Warm Regards,
Inspire Telecom
Fantastic company
Fantastic company , brilliant when my internet went down yesterday thanks to open reach , helped me get back on line quicky , cant thank them enough particulary Josh who was so helpfull and patient with an 80 year old , i am so glad i switched from BT .
31 januari 2025
Antwoord van Inspire Telecom
Dear Tony,
Thank you for your kind words! We’re so pleased we could get you back online quickly. A special mention to Josh for his patience and support—it means a lot to know he made a difference. We will be sure to pass the message onto him! We're delighted you made the switch from BT and are always here whenever you need us!
Warm Regards,
Inspire Telecom
My call was answered promptly and my…
My call was answered promptly and my query was answered in an efficient and polite manner.
30 januari 2025
Antwoord van Inspire Telecom
Dear Julian,
Thank you for your feedback! We're glad to hear your call was answered quickly and that our team provided efficient and polite service. We’re always here to help whenever you need us!
Warm Regards,
Inspire Telecom
Excellent overall service
Excellent overall service, with very helpful people willing to listen and solve the problem
29 januari 2025
Review zonder uitnodiging
Antwoord van Inspire Telecom
Dear Steven,
Thank you for your kind words! We're delighted to hear that you received excellent service from our team. Listening and solving problems efficiently is what we strive for. If you ever need anything, we’re always happy to help!
Warm Regards,
Inspire Telecom
They answer calls fast, always sort problems so far!
Find Inspire gives good service, no complaints! Always answer calls fast,
Feels like getting personal service!
29 januari 2025
Antwoord van Inspire Telecom
Dear Alan,
Thank you for your great feedback! We’re so pleased to hear you’ve had a positive experience with our service. Providing fast, efficient, and personal support is what we aim for. If you ever need anything, we’re always here to help!
Warm Regards,
Inspire Telecom
It’s good to speak with a human being, not a robot
It.s good to speak with a real person, not a robotic voice
26 november 2024
Antwoord van Inspire Telecom
Dear Isabel,
Thank you for your kind review! Providing genuine, human support is at the heart of what we do. Your feedback means a lot to us!
Warm Regards,
Inspire Telecom
I've been with Inspire for just over…
I've been with Inspire for just over two years now, and I can honestly say they truly value their existing customers. The new rewards program is a fantastic addition, and having 24-hour support gives me peace of mind knowing help is always available if needed.
29 november 2024
Antwoord van Inspire Telecom
Dear Stanley,
Thank you so much for your lovely review! We're thrilled to hear you've had such a positive experience with Inspire over the past two years. Our existing customers mean the world to us, and we're delighted that you're enjoying the new rewards program and the peace of mind that 24-hour support brings. Your kind words motivate us to keep delivering the best service possible!
Warm Regards,
Inspire Telecom
Inspire have been able to resolve a…
Inspire have been able to resolve a seriously stressful situation brought about by misunderstanding of a family member who managed to sign up to two networks. Call Handler Megan has kept in regular contact and been with us to ease the stress every step of the way.
28 november 2024
Review zonder uitnodiging
Antwoord van Inspire Telecom
Thank you so much for your kind words! We're so glad we could help resolve what must have been a stressful situation for you and your family. It's wonderful to hear that Megan was able to provide regular updates and support every step of the way. We’ll be sure to pass along your feedback to her—it will mean a lot. If there’s anything else we can do for you, please don’t hesitate to get in touch.
Warm Regards
Inspire Telecom
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