There were various problems with setting up my full fibre broadband service but in every case InspireTelecom overcame them. Their service has been exceptional with clear , user-friendly phone instru... Toon meer
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Lees wat reviewers zeggen
Megan was extremely helpful & patient when guiding us through the set up of my Mum’s new router box. Thank you for your patience Megan ! We appreciated your reassurance & knowledge as you guided us t... Toon meer
Bedrijf heeft geantwoord
answered the telephone quickly. helpful staff. good service all round. Came up with a solution to get Openreach involved to sort the issue.
I had to change my phone handset to upgrade for the new regulations. The staff I dealt with were very knowledgeable and helpful. I particularly appreciated their patience in dealing with a customer wh... Toon meer
Bedrijfsgegevens
- Internetprovider
- Internetaanbieder
- Mobiele netwerkaanbieder
- Telefoon- en internetdienst
- Telefoonbedrijf
- Telefoonmaatschappij
Over Inspire Telecom
Geschreven door het bedrijf
Broadband Made Better.
Reliable broadband and real support for UK homes and small businesses.
Residential Business
⚡ About Inspire Telecom
Inspire Telecom is a UK broadband, phone and mobile provider for homes and small businesses. We operate on the Openreach network, so the lines are the same ones the big providers use. What's different is how we run the service around them.
We care more for our customers than we do about the money. That's the starting point for everything.
The Inspire Service Standard
| 1 | Honest Onboarding. Realistic speeds, full cost from month one, no hidden terms. |
| 2 | Proactive Fault Ownership. We find the root cause, not just reset the router. |
| 3 | 60-Second Human Response. A real UK person answers, on average, within 60 seconds. |
| 4 | Fixed-Price Protection. The price on the contract is the price that gets paid. |
| 5 | Fair Exit, Earned Retention. Customers stay because the service delivers. |
Before you switch anything
Take the free Broadband Stability Score. Fifteen questions, five minutes, personalised results.
Will you take five minutes to find out where yours really stands?
The Inspire Service Standard
Geschreven door het bedrijf
- We care more for our customers than we do about the money.
- That's the starting point for everything. Reliable broadband and real support shouldn't be the exception. We operate on the Openreach network, and run the service around it the way we'd want our own broadband handled. A real UK-based person answers within 60 seconds on average. The price on the contract is the price paid for the full term. When something breaks, we find the root cause, not just reset the router. Customers stay because the service delivers.
The price on the contract is the price you pay.
No mid-contract price rises. Ever.
Fixed-Price Protection is one of the five pillars of the Inspire Service Standard. The price agreed at sign-up is the price paid for the full contract term. No annual CPI rises built into the small print. No creeping fees added on quietly. No surprises six months in.
This is a genuine commitment, not a marketing line. If the monthly cost on your contract is £X, that's what you pay in month one, month twelve, and month twenty-four.
Contactgegevens
Inspire Telecom Limited, Alpha House, ME2 4HU, Rochester, Verenigd Koninkrijk
- 0330 122 9488
- support@inspiretelecom.co.uk
- www.inspiretelecom.co.uk
4,9
Uitstekend
651 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Jess the lady that rang she was…
Jess the lady that rang she was friendly helpful and explained everything really well
3 juli 2025
Antwoord van Inspire Telecom
Hi Linda,
Thank you so much for your kind words! We're thrilled to hear that Jess was friendly, helpful, and able to explain everything so clearly. We’ll be sure to pass your lovely feedback on to her, it’ll make her day!
Thanks again for taking the time to share your experience.
Best wishes,
The Inspire Telecom Team
Sorting out intermittent internet issues…
When we spoke to Ryan and Megan we really felt they had our best interests at heart and really wanted to be helpful. Ryan even rang to check as to whether the Open Reach engineer had been to us as was booked. He also gave us helpful advice about the state of our connection and subsequent actions. Can't praise either of them enough for trying tor resolve our problem.
2 juli 2025
Antwoord van Inspire Telecom
Hi Tim,
Thank you so much for your kind words, we’re thrilled to hear that Ryan and Megan made such a positive impression and gave you the support you needed during a frustrating time.
We’re proud to have them on the team, and we’ll make sure your lovely feedback is passed on. This is exactly the level of care we aim to deliver, and we’re so glad it made a difference.
Please don’t hesitate to reach out if you need anything else, we’re always here to help.
Warmest regards,
The Inspire Telecom Team
The support team were brilliant
The support team were brilliant. These days of people struggling with money and personal matters are increasing and it is really lovely when a company goes that extra mile to help their customers. I was overwhelmed with their kindness, compassion and prompt help.
2 juli 2025
Antwoord van Inspire Telecom
Dear Janet,
Thank you so much for your kind words! 💛 We’re absolutely thrilled to hear that our support team made such a positive impact.
We understand that life can be challenging, and it means a great deal to us to know that our compassion and care made a difference. Going the extra mile for our customers is at the heart of what we do, and your feedback reassures us that it truly matters.
If there’s ever anything else we can do to help, we’re just a call or message away. Wishing you all the very best from everyone here at Inspire Telecom 💫
Friendly and professional
Friendly and professional. Calling my number to check everything was ok from a previous problem, excellent customer care.
30 juni 2025
Antwoord van Inspire Telecom
Dear Colin,
Thank you so much for your kind words!
We're really pleased to hear that our follow-up call was helpful and that you felt supported throughout. Excellent customer care is what we aim for every time, so it's great to know we hit the mark for you.
All the best,
The Inspire Telecom Team
Great service, great people
Inspire Telecom and its agents are fantastic. Not just excellent service but always accessible, no long queues to get through. All the agents are very helpful, friendly and knowledgeable. Being an "oldie" can't be easy to deal with but Inspire are great with me - nothing is too much trouble. And the rates are good too!
10 juni 2025
Antwoord van Inspire Telecom
Thank you so much for your lovely review, Jean! We’re so pleased to hear that you’ve had such a positive experience with us. Being accessible and supportive to all our customers is something we truly care about. We’ll make sure the whole team sees your kind words. It means the world to us that you feel looked after. Thanks again for being with Inspire!
– The Inspire Telecom Team
characteritic
knowledgeable, pleasant, efficient, sharing information, leaving everything tidy
29 mei 2025
Antwoord van Inspire Telecom
Dear Barbara,
Thank you so much for your kind words! We're delighted to hear that you found our team knowledgeable, pleasant, and efficient. We always aim to provide clear information. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
Warm regards,
The Inspire Telecom Team
This company is the best in…
This company is the best in telecomunications when dealing with the cutomer. It does not matter If the problem is taking a while to fix but you know they are always striving to do the very best and keep you informed all the way via email or phone calls. I have dealt with Meghan a number of of times in two years, and Megahan is always a great help and is a human being giving top notch customer service.
7 juni 2025
Review zonder uitnodiging
Antwoord van Inspire Telecom
Dear Gary,
Thank you so much for your kind words and for taking the time to leave such a thoughtful review!
We're thrilled to hear that you've had a consistently positive experience with us over the past two years. Providing great service – even when things take a little longer to fix – is something we truly pride ourselves on, and it's wonderful to know that our efforts to keep customers informed make a difference.
We're especially pleased to hear Megan has been such a help to you. We'll be sure to pass on your lovely feedback – she’ll be over the moon to hear it!
Thanks again for your continued support.
– The Inspire Telecom Team
Antwoord van Inspire Telecom
Dear Michael,
Thank you for the great review! We're so pleased to hear you were happy with the service. We're always here if you need us.
—The Inspire Telecom Team
Will listen carefully to your request
Will listen carefully to your request. Helpful. Will continue until issues are resolved.
26 mei 2025
Antwoord van Inspire Telecom
Thank you for your lovely feedback! We’re committed to listening carefully and seeing things through until everything is sorted. It’s great to know that came across in your experience with us.
—The Inspire Telecom Team
I was pleased at how well I was…
I was pleased at how well I was informed about what and when my service would restart.
19 mei 2025
Antwoord van Inspire Telecom
Dear Linda,
We're so glad to hear you felt well informed and supported throughout! Clear communication is really important to us, especially when it comes to service updates. Thanks for taking the time to share your experience!
—The Inspire Telecom Team
Open Reach set up
my wife and I appreciate the help that Ryan did on our behalf when he tracked down the reason for a high bill to the fact that Open Reach were charging for 100 calls when my two phone lines were ringing each other on occasion. This could have happened my wife rang from the garden with a message, or vice versa.
20 mei 2025
Review zonder uitnodiging
Antwoord van Inspire Telecom
Dear Barry,
Thank you so much for your kind words and for taking the time to leave a review. We're really pleased to hear that Ryan was able to help identify the cause of the unexpected charges and get things clarified for you.
While we don’t have control over the network infrastructure or how third-party charges are generated, we always aim to go the extra mile on the billing and customer service side — so we’re glad Ryan could step in and get to the bottom of it for you.
If you ever need anything else, we’re only a call or message away. Thanks again for your feedback — it really helps us to keep improving.
— The Inspire Telecom Team
Back Online in 24 Hours – Outstanding Service!
⭐⭐⭐⭐⭐
Absolutely brilliant service from Inspire Telecom!
After being messed around by my previous provider, Inspire stepped in and got me back online within 24 hours. The whole process was swift, professional, and completely stress-free. What really stood out was the UK-based support team – friendly, efficient, and genuinely helpful.
They went above and beyond to sort everything out, and I couldn’t be happier. Highly recommend!
16 mei 2025
Review zonder uitnodiging
Antwoord van Inspire Telecom
Hi David,
Thank you so much for your fantastic 5-star review! 🌟 We're thrilled to hear that we could get you back online so quickly and make the process stress-free for you. Our UK-based support team will be delighted to know their efforts made such a positive impact.
We really appreciate your recommendation – it means the world to us. If you ever need anything in the future, we're just a call away!
All the best,
The Inspire Telecom Team
great service as always and you are all…
great service as always and you are all so friendly , helpful and explain everything , keep up the great work
7 april 2025
Antwoord van Inspire Telecom
Dear Gail,
Thank you so much for your continued support! We're so glad to hear you’ve had another great experience with us. It means a lot to know you find the team friendly, helpful, and clear in our communication. We’ll keep doing our best — and really appreciate you taking the time to share your feedback!
– The Inspire Telecom Team
EXCEPTIONAL COMPANY
EXCEPTIONAL COMPANY! I truly cannot recommend this company enough. From my very first conversation with them, their service has been outstanding, and their customer support is exceptional. I was recently organising a children’s charity bake sale to raise funds for a children’s book charity and contacted the company and Ray, the owner generously donated some cakes to support the cause without a second thought. This company is the full package. Not only for their excellent service but also for their incredible charitable spirit. I wouldn’t recommend anyone else! Thank you so much!
26 april 2025
Antwoord van Inspire Telecom
Dear Nellie,
Thank you so much for your incredible review and kind words! We're absolutely delighted to hear that you've had such a positive experience with us. Supporting meaningful causes like your children's charity bake sale is something we're proud to do, and it means a lot to know it made a difference. We’ll be sure to pass your lovely message on to Ray and the team. Your recommendation truly means the world to us!
– The Inspire Telecom Team
Antwoord van Inspire Telecom
Dear Ian,
Thank you so much for your kind words! We're really pleased to hear you found our service friendly, prompt, and efficient — just how we aim to be. If there's anything else we can help with, we're only ever a call or message away!
– The Inspire Telecom Team
Service was prompt & helpful in getting…
Service was prompt & helpful in getting me back online through Openreach.
24 april 2025
Antwoord van Inspire Telecom
Hi Mike,
Thank you so much for your kind words! We're really glad we could help get you back online quickly. If you ever need anything else, we're just a call or message away.
Thanks for choosing Inspire Telecom!
– The Inspire Team
Antwoord van Inspire Telecom
Dear Linda,
Thanks for taking the time to leave a review! 😊 We're really glad to hear your query was answered clearly and quickly — that's exactly what we aim for. Don’t hesitate to reach out if there’s ever anything else we can help with!
– The Inspire Telecom Team
Moving house .
Moved house recently and inspire delt with the move promptly, some minor hicups sorted efficiently and now all well. Thank you Inspire.
1 april 2025
Review zonder uitnodiging
Antwoord van Inspire Telecom
Hi Barry,
Thank you so much for your kind words! We're really pleased to hear your home move went smoothly and that any minor hiccups were quickly resolved. Our team works hard to make things as seamless as possible, and it’s great to know we delivered for you.
Welcome to your new home — and thanks again for choosing Inspire!
Best wishes,
The Inspire Telecom Team
Very professional and friendly service
Very professional and friendly service
22 maart 2025
Review zonder uitnodiging
Antwoord van Inspire Telecom
Thank you, Nigel! We really appreciate your feedback. It’s great to hear you found our service both professional and friendly — that’s exactly what we aim for. We're always here if you need anything in the future.
— The Inspire Telecom Team
Antwoord van Inspire Telecom
Thanks so much for your review, Kenny! We're really glad you found the team helpful — we're always here when you need us. Don’t hesitate to reach out if there’s anything else we can do for you.
— The Inspire Telecom Team
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