Gino from instaloft came on time set to work giving me a loft quote lovely lad not pushy at all left me feeling very happy with the quote honest trustworthy would definitely recommend.

Jamie arrived on time very polite and respectful. Covered the stairs, cleaned up the mess perfectly and did an outstanding job. Absolutely pleased and only took half a day. Everything back up the loft within the hour of leaving and all organised. Can certainly recommend this great company.

That your team where greating us with a smile and explained every thing they were going to do ,after the job was finished they cleaned up and explained wot they had done and how it worked

The entire process from initial contact, on-site survey, cost proposal options and the install were an all round great customer experience.
Special thanks to Simon and Matty
Recommended.

Had a shocking experience with Instaloft the sales guy was great and talked me through the process and sketched how everything would look on a plan.

From there that’s when it all went wrong.

1, Screws through ceiling where missed the timber sticking through on show.

2, loft hatch fitted in wrong position even though they had the plan that the sales guy had done.

3, was fitted wonky not square with the room.

4, not fitted level with the ceiling.

5, guys on day of installation were like kids messing around.

Installation was of poor standard and they didn’t even finish the job me and my partner decided to not have them back as there was such a mess. Now we are dealing with the customer services team that are even worse, they don’t care how much they messed up and are just blaming us because we have had the issues rectified by a third party. As there service team leader who was dealing with the issue went on holiday and nothing got dealt with.

They told us the ladder was in a temporary position but they fitted the architrave lol which multiple joiners have told us that’s the finishing touches and they tried to blag us saying the architrave is for safety.

Even though stressful I’m sitting here laughing at the incompetence of this company we have even had invoices demanding payment when they won’t even acknowledge the shoddy work that has been carried out by cowboys..

Survey and quote (accepted) on Thusday, installation slot became available the following Saturday (Bank Holiday weekend). One man, 5 hours - done. Electricts on Wednesday. Less than a week. Everything done really well, without fuss or mess. The installation (flooring, shelving, larger loft hatch, light) is everything I hoped for, and more. The step area to make access up to the raised flooring was totally unexpected, but essential.

The installers were very quiet, neat and tidy. Other than the obvious changes there were no signs that it had only just been done.

I had had a quote from another company, but their installation method was not as good, just 1 year guarantee (lifetime with Instaloft), and more expensive!

The whole process from initial contact to final payment was smooth. I would certainly recommend Instaloft for your loft flooring and shelving.

I am disappointed with both the installation and the handling of my complaint by Instaloft.
My concerns relate to the reduction in loft headroom following installation and the quality of the flooring finish. Despite raising these issues through the formal complaints process and providing supporting evidence, I do not feel my concerns were properly addressed or investigated.
Whilst Instaloft has now closed the complaint internally, the dispute remains unresolved from my perspective. An inspection was offered only after a significant delay, by which time the loft had been fully utilised for storage, making access impractical.
I respect that Instaloft has reached its conclusion, but I remain dissatisfied with the outcome and the lack of a mutually agreeable resolution. Prospective customers should ensure that all specifications, measurements and expectations are documented clearly before proceeding.

I had my loft installed 2 years ago. When it started to show signs of wear and tear, I decided to give insta loft a ring.
I rang them last Monday and they arranged to install a new one today which is also Monday.

Shabiah was the young man that installed hour replacement loft.
He finished it in less than 2 hours and left the area nice and clean.

I have to say this is the first time I have had five-star service from any company within the last 2 years. A big thumbs up to insta loft. Will be recommending

Very careful doing work on our property

Quick service able to accommodate a date that suited myself.
Helpful and polite installers
My attic had the hatch moved boarded and shelves installed in 3 hours
No mess
Would Definately recommend

Really great and quick service and reasonable for a ladder installation.

Super company. I needed a repair to a ladder they installed 7 years ago and I only needed to contact them once and everything was sorted.
Good, professional people. I highly recommend.

From quote to install in under 2 weeks!
Make sure to get a ‘discount’…
Josh & Lee who installed the boarding were very good and professional!
Tidied up after they finished and talked me through what they had done, even making sure the ladder was in the orientation I wanted it. Little touches make a big difference and show they genuinely care about the service they provide!

The installation team did a fantastic job, the price was nice and the head installation guy Michael Swin was very professional on top of everything. Job was complete in 5 hours in stead of a day. Fantastic job guys

Turned up nice and early very pleasant workers didn’t mess about straight to it very impressed would definitely recommend Instaloft superb job 10/10 from me 👍

very good service and very helpful during the process

Very good first meeting without any pressure to upgrade our request for a replacement loft hatch. Workman arrived on time and completed job on his own (despite height of ceiling and weight of new hatch) and the company also ordered a longer Tee pole to help me reach the hatch door safely. Very happy with the final result.

Efficient service whch worked very smoothly from start to finish.
Jack the surveyor produced an excellent plan. Liaison with the office worked well on timing.
Brad the installer was extremely good and ensured that the final product was of the highest standard.
Impressive all round.

Charlotte came out and did our quote and was extremely knowledgeable. We had our loft boarded today and a wooden loft ladder installed by Josh and Mason. Excellent work, quick and clean. A grab rail was forgotten but quickly delivered and installed. Daniel from Instaspark arrived later to fit the light, again excellent and thorough. Would recommend. Thank you team