Booked appointment- accommodating availability around our timeframe. Punctual - talked us through the project. Inspected loft. Asked as to how we wanted it to look, sketched out rough idea then... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very pleased with our loft boarding. The initial assessment was done in a very professional manner with the bloke able to answer any questions we had. I had assumed the existing insulation would... Toon meer
Bedrijf heeft geantwoord
From the moment we contacted Instaloft we had excellent service all round. Charlotte came to do our loft installation quote.She was pleasant and very approachable whilst being knowledgeable and wel... Toon meer
Bedrijf heeft geantwoord
Great company, great communication throughout. Brandon & Sam did a fabulous job boarding my loft and extending my loft hatch and fitting a folding wooden ladder with handrail! Excellent work, arrived... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Instaloft LTD
Geschreven door het bedrijf
Gain up to 50% more floor space in your home for storage
Award winning loft boarding, loft ladders, loft hatches and loft insulation installer offering a patented loft flooring system. Instaloft is now the largest loftzone accredited loft boarding company in the UK with 8 branches across the country and an ever expanding professional installation team. Lifetime guarantee on all of our loft boarding packages and free no obligation quotations. Our surveyors will visit your home, measure up and discuss yours needs and leave you with a no obligation quotation for your loft work. 5 star rated business that won’t let you down and is suitable for new builds and older properties alike.
Transform your loft into a spacious Storage Area with the UK's No.1 Loft Boarding Company.
Convert your dark, dangerous loft into a spacious, bright & safe storage area, gaining up to 50% more floor space in your home.
0800 046 3955
Why should you choose Instaloft?
Geschreven door het bedrijf
- We are really proud to have become the leading Loftzone authorised installer in the UK.
- We fit premium loft boarding to homes across the country, having transformed hundreds of unusable lofts into safe and usable storage spaces. For your peace of mind we are fully insured and offer a lifetime Guarantee on all workmanship, for as long as you own the property. We are also Trustmark and Fairtrades Accredited. We also take pride in our fantastic customer service, see for yourself how we have successfully transformed these happy customers lofts.
Contactgegevens
Unit A, Lodge Park, Hortonwood 30, TF1 7ET, Telford, Verenigd Koninkrijk
- 0800 046 9355
- info@instaloft.co.uk
- www.instaloft.co.uk
4,7
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 77% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
First Class Finish…
Josh and Rob turned up bang on time kept me informed what was going on to happen everything looks great cleaned up no mess left at all would definitely recommend instaloft
4 augustus 2026
Antwoord van Instaloft LTD
Hi Bill
Thank you for your fantastic review! We're so pleased Josh and Rob provided a great service, kept you informed throughout, and left everything clean and tidy. We really appreciate your recommendation!
Thank you for choosing us!
Kind Regards
The Instaloft Team
10/10 start to finish
All the way from start to finish I could not recommend these people enough.
From the customer service team on the phone , to the guys coming to do the quote and explain everything in details and the options available and finally the installers and the electrician who were polite , professional and thorough.
They didn’t leave any mess and explained everything at the end.
100% will recommend to anyone.
27 juli 2026
Antwoord van Instaloft LTD
Hi Craig
Thank you for your wonderful review! We're delighted to hear that every stage of your journey with us met your expectations from our customer service team and surveyors through to our installers and electrician. I'll be sure to pass your feedback on to the whole team.
We truly appreciate your recommendation and for choosing us!
Kind Regards
The Instaloft Team
Please stop calling and emailing
Please stop calling and emailing. I'm having a local company sort it.
I'm the sort of person that if I block your number then you really are calling too many times......I have blocked 2 numbers so far. Plus the emails 🤷
4 augustus 2026
Review zonder uitnodiging
Antwoord van Instaloft LTD
Hi Paul
We're sorry to hear that you felt we contacted you too frequently. When an enquiry is submitted to us, we follow up as part of our standard process unless we're advised that the customer is no longer interested or we receive no response over a period of time.
In this instance, our records show that three phone calls were made in relation to your enquiry. We appreciate you letting us know that you've decided to use a local company, and we've now closed your account so you won't receive any further contact from us.
Kind Regards
The Instaloft Team
5 stars for Mattie
Mattie boarded our loft last week on a really hot day. He worked solo & was superb . He also helped us sort a problem after we had been over charged for work that didn’t need doing that had been advised & payed for.
Full marks to Mattie who worked tirelessly in the heat & did a fabulous job.
29 juli 2026
Review zonder uitnodiging
Antwoord van Instaloft LTD
Hi Catherine
Thank you for your review! We're delighted to hear you were pleased with the installation and the service you received. We also appreciate your patience while we resolved the billing issue, and we're glad everything was put right.
Thank you for choosing us!
Kind Regards
The Instaloft Team
Professional and friendly fit out
Professional and friendly fit out. Reasonable price for the work required, especially in the heat!
30 juli 2026
Antwoord van Instaloft LTD
Hi Adam
Thank you for your lovely feedback! We're pleased to hear you were happy with the installation and felt the service was both professional and friendly.
Thank you for choosing us!
Kind Regards
The Instaloft Team
Loft boarding…
Great job boarding our loft and quick service and instalment . Everything was excellent
31 juli 2026
Antwoord van Instaloft LTD
Hi Valerie
Thank you for your fantastic review! We're delighted to hear you're pleased with your newly boarded loft and that you found the service quick and efficient.
Thank you for choosing us!
Kind Regards
The Instaloft Team
Antwoord van Instaloft LTD
Hi Sylvie
Thank you for your 5 star review and for choosing us!
Kind Regards
The Instaloft Team
Antwoord van Instaloft LTD
Hi Justin
Thank you for your great review! We're glad you were happy with our service and install. We truly appreciate your recommendation.
Thank you for choosing us!
Kind Regards
The Instaloft Team
Had some loft work done in January
Had some loft work done in January. Really pleased with it. Picked up a snag that i called about and they came round and corrected it the same day. Couldn’t ask for more. Shout out to Chris B who was super helpful today.
31 juli 2026
Review zonder uitnodiging
Antwoord van Instaloft LTD
Hi Neil
Thank you for your fantastic review! We're delighted you were pleased with the work, and we're glad we could resolve the issue quickly. That's exactly what our lifetime guarantee is there for. We'll be sure to pass your kind words on to Chris.
Thank you for choosing us!
Kind Regards
The Instaloft Team
Quick survey with very clear answers of…
Quick survey with very clear answers of what they will do. Was able to get it down pretty quickly and very pleased with the result!
31 juli 2026
Antwoord van Instaloft LTD
Hi Jules
Thank you for your lovely review! We're pleased to hear you were happy with the survey and the finished result.
Thank you for choosing us!
Kind Regards
The Instaloft Team
Antwoord van Instaloft LTD
Hi Tom
Thank you for your great review! We're so pleased to hear you're happy with the result and that the installation was quick and tidy.
Thank you for choosing us!
Kind Regards
The Instaloft Team
Harrassment
Went online for a quote which wasn’t provided online. They called, I said I’m not interested and I’ve been called three times a day since. Pestering me. I’ve had to block two different numbers to stop them calling. It’s borderline harassment at this point.
30 juli 2026
Review zonder uitnodiging
Antwoord van Instaloft LTD
Hi Melissa
We're very sorry to hear about your experience and apologise for the frustration caused. As part of our process, we do continue to follow up on enquiries until we're advised that the customer is no longer interested. We've now closed your account on our system, so you won't receive any further calls from us.
Thank you for bringing this to our attention, and we're sorry for the inconvenience.
Kind Regards
The Instaloft Team
I had my loft fitted yesterday and…
I had my loft fitted yesterday and Instaloft dod an amazing job from start to finish. The surveyor was helpful and discussed all the best options for mu loft installation. The staff who came to board the loft were amazing. Very professional, respectful and friendly. I can’t fault them. They did an excellent job. Thank you
30 juli 2026
Antwoord van Instaloft LTD
Hi Priscilla
Thank you for your fantastic review! We're so pleased to hear you had a great experience from start to finish. It's wonderful to know our surveyor and installation team provided such professional and friendly service. We'll be sure to pass on your kind words.
Thank you for choosing us!
Kind Regards
The Instaloft Team
Curtis did quote and was helpful with…
Curtis did quote and was helpful with suggestion
Good product that looks great
Kenny was team leader and very knowledgeable
started a day later than scheduled, but they organised two teams to come the next day.
Still some snagging to do, but Lee came out promptly and went through the points with us thoroughly
29 juli 2026
Antwoord van Instaloft LTD
Hi Dawn
Thank you for taking the time to leave us a review. We're delighted to hear you're pleased with the finished result and the service you received.
We note that you mentioned there is still some snagging to be completed. We can't currently see any open issues on our system, so please do email us at info@instaloft.co.uk, and we'll be happy to look into this for you and ensure everything is resolved as quickly as possible.
Kind Regards
The Instaloft Team
I can't praise the Instaloft team…
I can't praise the Instaloft team highly enough. I always believe the true measure of great customer service is how a company responds when something goes wrong, and Instaloft exceeded all my expectations.
After three years, our loft hatch started to develop a fault. I sent a quick email on a Sunday evening, received a call first thing Monday, and by Wednesday afternoon the team had already replaced it and had everything working like new.
The engineers were professional, friendly, incredibly polite, and left everything spotless. They worked thoroughly and made us feel like we were their most important customer.
Outstanding customer service from start to finish. A huge 10/10 to everyone involved in this fantastic company. I wouldn't hesitate to recommend Instaloft to anyone.
29 juli 2026
Review zonder uitnodiging
Antwoord van Instaloft LTD
Hi James
Thank you so much for your fantastic review! We're delighted we could resolve the issue quickly and get everything back to perfect working order. It's wonderful to hear our team made such a positive impression, and we'll be sure to share your kind words with everyone involved.
We truly appreciate your recommendation and thank you for choosing us!
Kind Regards
The Instaloft Team
Harassment
We filled out an enquiry form but decided to go with another company, however, instaloft have been calling us several times a day but they only let the phone ring once or twice before hanging up and leaving a voicemail. We have reached out to them several times to stop contacting us but they proceed to harass us, we even block their numbers but they still ring on new numbers, incredibly unprofessional!
29 juli 2026
Review zonder uitnodiging
Antwoord van Instaloft LTD
Hi Richard
We are really sorry to hear about your experience.
We'd like to clarify that our records do not reflect the level of contact described in your review. While an enquiry remains active, we make contact attempts at different times on different days, rather than always calling at the same time. This is to give customers the best opportunity to answer if they're unavailable during a particular part of the day.
We would like to look into this as a priority and make sure all contact is stopped. As we can't identify your enquiry from your review, could you please email us at info@instaloft.co.uk with your full name, postcode and the phone number you've been receiving calls on. We'll investigate this straight away and ensure your details are updated so you receive no further contact.
We sincerely apologise for the inconvenience and appreciate you bringing this to our attention.
Kind Regards
The Instaloft Team
Very poor finish around hatch
I had to have a new hatch to make room for the ladder. First attempt was appalling and I complained. They sent out another man but the finish is still very poor. I initialled the form as I don’t want anything more to do with the company if that is the standard of the work. The insulation in the loft is fine.
23 juli 2026
Review zonder uitnodiging
Antwoord van Instaloft LTD
Hi Jan
Thank you for taking the time to share your feedback. We’re sorry to hear that you remain unhappy with the finish of the loft hatch installation.
We appreciate you giving us the opportunity to review the concerns you have raised, and we will be carrying out a further site visit to assess the work. Once this has been completed, we will be in touch to discuss our findings and the next steps.
Kind regards
The Instaloft Team
Antwoord van Instaloft LTD
Hi Carol
Thank you for your 5 star review and for choosing us!
Kind Regards
The Instaloft Team
Great team , great service
25 sqm loft boarding, hatch and timber ladder are installed. From survey to installation , professional service. Great team. Many thanks
29 juli 2026
Antwoord van Instaloft LTD
Hi Esat
Thank you for your great review! We're pleased to hear you had a positive experience from survey through to installation. It's fantastic to know our team provided a professional service and completed your loft boarding, hatch, and ladder installation to your satisfaction.
Thank you for choosing us!
Kind Regards
The Instaloft Team
Took 4 hours in sweltering heat in the…
Took 4 hours in sweltering heat in the loft. I felt really sorry for them. They did a fantastic job and it looks great.
28 juli 2026
Antwoord van Instaloft LTD
Hi John
Thank you for your wonderful feedback. We're pleased to hear you're happy with the finished result. We'll be sure to pass your kind words on to them.
Thank you for choosing us!
Kind Regards
The Instaloft Team
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