Intelligent Insurance Reviews 

Needed to revise quote. Was contacted immediately with updated figure. Followed payment instructions and, heyho, policy renewed. So simple

Fantastic level of service today, made it so easy to obtain insurance on behalf of my elderly mother.

Very friendly yet professional chap I spoke to (didn't get his name).

Would highly recommend this company.

all the info I needed was easy to get at. I could not see exactly how to upgrade to one of the options, but that didn't matter as I didn't want them anyway.

And my renewal premium went down!

A very proactive helpline assistant. Clarified & helped sort a few things I was unsure of. Tipped the balance to this insurance company for house insurance.

Staff at Intelligent Insurance are great to deal with on the phone. Really polite ,friendly and very clear with the cover and policy. They take their time to explain and don't rush you in any way.
Would recommend 👌

Very simple online quote and very competitive terms.
Staff very helpful on the phone.

They phoned me back supplemental to my chatbot conversation in order to clarify some complex points regarding the build composition of my home. Further I was pleased with the difference with the lump sum vs instalment price and when they phoned me the next day for card payment they were on time and more than removed a 20p price variance.

The process was straight forward, but the price was extortionate.

Called to discuss the renewal of my home insurance. Jack was very helpful and handled my issue very well. We discussed the increased policy cost and can to an agreement of lower cost for the New insurance. I would recommend the company as they listened to my points and reduced the cost

Excellent service and call back.

Extremely disappointed with this insurer, we are in central London and never had a problem with possibility of flooding. On the government site the threat is Very Low with our postcode.
They would not cover for flooding and when spoke to suggested special insurance for £800!
In over 25 years we have never had a problem nor refusal for insurance but having used Money Saving Expert site was tempted by price.
Buyers Beware and oh the next companies quote was good.

The process was easy and straightforward. I was able to get better cover for the same price than my previous insurer who had proposed an 86% increase in premium despite my making no claim during the year.

Had to wait a while for call to be answered. When I was able to speak to someone she dealt with my request smoothly and efficiently. I was able to renew my policy simply after the call.

Good PR. Responded quickly to query. Resolved problem. Was able to speak to someone in person.

I was trawling the internet trying to find house insurance to cover me for occasional air BnB in my spare room while I’m home and simple office based working from home and it was so stressful and I wasn’t getting anywhere. Other companies were telling me I had to have business insurance but I was sure I didn’t! Then somehow I found myself talking to Jack from intelligent insurance who just helped me with ease and his pleasant nature just really helped me find exactly what I wanted at a very reasonable cost with added extras. I was so happy that the painful experience had ended and quickly signed up. Thank you again Jack :)

Excellent experience. The assistant, Phillip, was extremely helpful and together we sorted out my house insurance swiftly and comprehensively. I would thoroughly recommend them: helpful, courteous, and overall a very fair price.

I have been with Direct Line for over a decade because finding any other companies that will insure a property with a flat roof is so hard; their renewal price was, frankly, obscene. Tired of using screen-scrapers and filling in endless forms only to be told after I had spent hours doing that that none of the companies registered with the site would insure Victorian flat roof properties, I asked AI if there actually were any other insurance companies that would insure my property; from the results given by AI, I found Intelligent Insurance.
What a breath of fresh air! The form was easy...I wasn't kicked off for my flat being in a Victorian-era flat roof tenement...and I was given a number of insurance policy options over a range of prices. I then engaged with an Intelligent Insurance associate via a chat box in order to ask some questions about the top two results of my search. I was passed over to Jack (who works in Sales), who talked me through the various exclusions, requirements and excess payments and exclusions and other fine print and then gave me time to do some research on the underwriters for the two different policies. I was amazed - I have never encouraged to take time to look look deeper into the underwriters and the policies before; in my experience, the big name companies just want to seal the deal but I honestly felt that Jack wanted me to make the right choice for me and no other reason. It was probably five hours between first finding Intelligent Insurance and making a decision to take a policy through them. It was the best customer service I have ever had from any insurer - although, of course, I am fully aware that the real test will come if I have to make a claim. But I don't feel anxious about that - I genuinely feel that they will do their best for me, as the customer.
I will come back and edit this review if my experience is anything other than positive with them in the future.

Friendly chap. Really did his bit to bring the policy price down, and did. Saved me over£350 from previous insurer. Well worth a call.

Want to make a claim. I spent all of yesterday trying to get through to the claims dept. Same problem again today. Someone on the general contact number said that they would get someone to call me back as soon as they became available. Very stressful and now wondering if they are a credible company.

Easy to understand British I'm paying les this year than last year ,service is great I'm on a winner, thank you so much x