InterPals Reviews 

142
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TrustScore 1.5 uit 5

1,6

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Beoordeeld met 2 van de 5 sterren

I joined this site just a week ago, this morning, after chatting with a friend, my account was immediately suspended for "promotional advertising."I have never done anything of the sort, nor have I u... Toon meer

Beoordeeld met 1 van de 5 sterren

My account was deleted without giving me any reason. They wrote me something about racism and hate speech, both of which I have never used. I am not at all unhappy about being out of there, however it... Toon meer

Beoordeeld met 1 van de 5 sterren

Tip to have a burner email address. One star review of interpals Worst pen pal website and app. Think I was using it because approaching winter months and wanting a p... Toon meer

Beoordeeld met 2 van de 5 sterren

Amount of fake profile is huge %, Filters about countries do not work well because if I set Europe I get results from Ukraine and Russia and especially Ukraine are mostly fake profiles and toxic wo... Toon meer

Bedrijfsgegevens

  1. Softwarebedrijf
  2. ook in
  3. Online samenwerkingsplatform

Geschreven door het bedrijf

InterPals is the original global pen pal community, connecting people for language exchange, cultural exchange, and friendship since 1998. Members from around the world write to each other every day to practice a new language, learn about life in other countries, and make real friends far beyond their own city. Getting started is free. You can create a profile, search for pen pals by country, age, language, or shared interests, exchange messages and photos, and join a worldwide community that has grown for more than two decades. Whether you want to practice English, Spanish, Japanese, French, or any of dozens of other languages with native speakers, or you simply want to meet interesting people across cultures, InterPals is built for genuine connection and conversation rather than dating. Safety matters to us. Automated moderation acts on reported accounts to remove scammers and fake profiles, a reverse-image check helps catch stolen photos, and you can block or report anyone instantly and choose to accept first contact only from verified members. Every account suspension or removal can be appealed and reviewed. If you run into a scam or a fake profile, please report it in the app so our systems can act on it, and if your own account was affected, use the appeal link on your account for a direct review. We rely on what our members tell us, and that feedback shapes how we keep the community safe.


Contactgegevens

1,6

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TrustScore 1.5 uit 5

142 reviews

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1,6

Alle reviews

(142)

51 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Shady ban practice

The site is filled with romance scammers and generally rude people. They never take action.
Then they suddenly ban you without telling you why, when you email to inquire which rules were broken they never even reply. Because none were actually broken and they don't admit to making a mistake. I see a lot of complaints here that they don't ban female accounts, but I am one and I was banned without even knowing why. None of the men who sexually harassed me was, though.

The accounts aren't properly deleted either, and you can't sign up with a new one even years later, even with a new email adress.

EDIT: 3 years later, they find it fit to reply here on trustpilot with an AI response, but not to my appeal email asking what happened.
Automated software apparently bans people with no human review? Then who coded the software? And why is there no automated email stating the supposed reason I got banned in the first place? The appeal option is useless when no human actually checks it, but instead sends the humans to search the internet for year old site reviews and make them copypaste AI slop.

And no, the men who sent me explicit messages never got banned, my friend sent me screenshots from the same guys the following week with hilarious comments like "wasn't he harassing you last week?".

EDIT 2: It's been 3.5 years. Do you seriously think I still remember which email adress I used?
But I found some unreplied message numbers in my inbox. However, I am not giving you my phone number.

15 november 2023
Review zonder uitnodiging
Logo InterPals

Antwoord van InterPals

Sorry about that. Send us the username or the email you signed up with and we will find out what actually happened, both to your account and to the men you reported. You can send it privately rather than posting it here.

Edit: Understood. Well, if you would consider giving us another chance after these 3 years, you know where to find us! We don't need nor want your phone number (if TrustPilot asked for that, it might be from their standard form, you can put any number, we don't care). If you want us to investigate this further, we would need an email address (or multiple you want us to check) or the username you used.

Edit 2: Thanks, found it. The deletion was absolutely a mistake on our end, very sorry about that. Your account is restored and the block is completely lifted. You should be able to log in with the same email. Thanks for bringing this to our attention and our sincerest apologies about this, we messed up.

Beoordeeld met 1 van de 5 sterren

PLEASE LEAVE THIS 💩

Just horrible I tried to make a new account again and after less than 2 hours only, they banned me really like a face discrimination with is illegal, of course no reply except a stupid bot answer ! And of course all fakes scams perverts islamists pedophiles snd all other crooks and 💩 are still online without any problem! I even made an account to prevent all normal users snd suggest them to Leave this fu… site quickly to keep safe

Sorry I don’t want to be impolite but it seems I’m not the only one and one thing, it’s sad I can’t mark zero star because I would do it!

16 september 2024
Review zonder uitnodiging
Logo InterPals

Antwoord van InterPals

A brand-new account gone in under two hours, with only a bot reply to show for it, is a bad and confusing start, and I understand the anger. That two-hour flag is automated, and on a fresh account it catches plenty of people who did nothing, which is precisely what the appeal is meant to correct. The appeal on the account reaches a real review rather than the automated response you got, so it is worth using even after the bot reply put you off. Send it from the account and your case gets a direct look. Sorry this comes to you long after you wrote it.

Beoordeeld met 1 van de 5 sterren

Please be aware

Please be aware. The problem with writing reviews is that we often don't check the review until we have had a bad experience. It's too late then. Something strange is going on with this site. I went to the delete profile page to delete my account. I discovered that accounts are never actually deleted. It is moreso, deactivate. You just log back in and all your information is still still there just waiting for you. Your pics, your messages, essentially all activity is as I f you never left. There should be someway to take legal action, but who knows what is in their terms of agreement. The other strange thing I notice is once I logged backed on I started getting messages from seemingly friendly females (I'm female) asking if I would want to be penpals. They were from Ukraine and Russia. One asked me what I think about the war. The other talked about how things are in Ukraine. I don't think they are real people. Various sources on the Internet stated the owner of the website is from the USA with ties to Russia. In my humble opinion my profile is being used to gauge what the average American thinks about the war. It may sound like a conspiracy, but this all was too coincidental for me. I'm going to see what I can do legally to get my account permanently removed.

6 september 2024
Review zonder uitnodiging
Logo InterPals

Antwoord van InterPals

When you delete your account, it remains possible to re-activate it for a period of time, after which the data is fully deleted automatically. We do this because many users do decide to re-activate their accounts. However, we also honor support and GDPR deletion requests immediately, for users who want their data fully deleted as soon as possible.

Regarding the political angle, the site is fully US based and our staff is NOT pro-Russia or pro-Putin.

Beoordeeld met 1 van de 5 sterren

This site took a complete nosedive

This site took a complete nosedive. I was a very frequent user of interpals 6-7 years ago and back then the site was awesome and I found a lot of cool people that eventually became friends. I‘m still in touch with a lot of them today. After all these years I decided to visit Interpals again and it’s definitely not the same anymore. The site is infested with scammers and fake profiles and apparently Interpals doen’t really care anymore. It’s really hard to find genuine people on there anymore. This site used to be the perfect way of connecting with people from around the world. Nowadays I honestly would stay far far away from it. It’s a shame, but I guess that what happens when website owners do not care about their website anymore.

1 augustus 2024
Review zonder uitnodiging
Logo InterPals

Antwoord van InterPals

Hi Nick, that you are still in touch with the friends you made here six or seven years ago is the part I would hold onto, and I get why coming back to a scammer-heavy version stung. The read that nobody cares is fair given what you saw, so here is the concrete counter, a report now drives an automated removal decision instead of gathering dust, and a stolen-photo check can expose a reused picture behind a fake. It does not restore the old feel overnight, but the specific rot you describe is what that work is pointed at. Thanks for giving it another look at all, and sorry this answer is so overdue.

Beoordeeld met 5 van de 5 sterren

The app is trash

The app is trash, but I met Kamila here and we're doing a motorcycle trip together. 5 stars.

16 juli 2024
Review zonder uitnodiging
Logo InterPals

Antwoord van InterPals

Hi Giuseppe, this reply comes a long time after your review, but I had to say it made my day when I read it. Friendships that outlast years on a pen pal site are exactly why this place has been running since 1998. Thank you for sticking with us.

Beoordeeld met 1 van de 5 sterren

Ghosting and Spam Are Rife, Here...

English: No-one responds, which means either no-one is serious about corresponding, and/or the number of fake profiles is staggering... Don't get me started on the Chinese bots that keep harassing me with spam - the ONLY communication I've received, to-date.

I've communicated the spam issue to the admins, and never received a response.

Too bad... 10 years ago, I met my current friend from Argentina on here... What happened?!?

Français: Personne ne répond, ce qui veut dire soit que personne ne veut sérieusement correspondre, et/ou que le nombre de faux profils est stupéfiant... Ne me lancez pas sur les robots chinois qui ne cessent de me harceler de spam - la SEULE communication que je 'ai reçu, à ce jour.

J'ai signalé le problème de spam aux administrateurs et je n'ai jamais reçu de réponse.

Dommage... Il y a 10 ans, j'ai rencontré ici mon ami actuel originaire d'Argentine... Que s'est-il passé ?!?

Español: Nadie responde, lo que significa que nadie se toma en serio la correspondencia y/o el número de perfiles falsos es asombroso... No me hagáis hablar de los robots chinos que siguen acosándome con spam: la ÚNICA comunicación que tengo. He recibido hasta la fecha.

Comuniqué el problema del spam a los administradores y nunca recibí una respuesta.

Lástima... Hace 10 años, conocí a mi actual amigo de Argentina por aquí... ¿¡¿Qué pasó?!?

3 juli 2024
Review zonder uitnodiging
Logo InterPals

Antwoord van InterPals

Dan, meeting the friend from Argentina you still have and then coming back to nothing but spam bots is a real before-and-after, and I am sorry the reporting you did went into silence. That silence is the old way, a report now sets off an automated decision that can act on a spam account instead of waiting on an admin who never answered. A reused profile photo can be traced back to its real source too, and blocking a bot the moment it starts is instant. I am answering in English here since that is where you led, and apologies that it is so far after your review. Ten years on, that Argentine friendship is still the whole point of the place.

Beoordeeld met 1 van de 5 sterren

Low quality service full of ascammers.

Low quality service, full of scammers. Do not go there, do not fall for it. You will not find pen pals, language exchange, tourist guides. All you will find is scammers. There are no administrators and moderators to verify users, or if there are moderators and administrators, they are most incapable to sift away scammers and maintain their platform usable for meaningful purpose.

11 juli 2024
Review zonder uitnodiging
Logo InterPals

Antwoord van InterPals

Hi KrisAlex, the honest version of your point is that there is no big moderation team sifting profiles, you are right about that, so the sifting is done by automation instead. A report now drives an automated decision that can remove a scam account, fakes and scams are set toward removal rather than a warning, and a profile photo can be checked against the web to catch a stolen one. That is a real mechanism doing the work you assumed was missing, even if it is software rather than staff. Sorry it took us this long to respond to you.

Beoordeeld met 1 van de 5 sterren

È un applicazione che ti permette di…

È un applicazione che ti permette di conoscere persone in tutto il mondo ma purtroppo la maggior parte dei profili sono falsi. Contattata da un coreano che aveva visionato il mio profilo abbiamo cominciato a scambiarci messaggi ma facendo la ricerca attraverso Google ricerca foto ho scoperto che sia il nome e altre informazioni erano false. Quindi ho eliminato il profilo, non ne vale la pena.

7 mei 2024
Review zonder uitnodiging
Logo InterPals

Antwoord van InterPals

Ciao Eva, mi dispiace che tu abbia trovato soprattutto profili falsi e che un contatto si sia rivelato finto dopo una ricerca dell'immagine su Google. Proprio quel controllo ora fa parte del nostro lavoro. Una foto del profilo si può confrontare con il resto del web per scoprire se appartiene davvero a qualcun altro, che è il segnale di gran lunga più comune di un profilo falso. Le segnalazioni ora attivano un'azione automatica invece di restare in coda, e i falsi e i truffatori sono sulla via della rimozione, non di un semplice avviso. Puoi anche accettare il primo contatto solo da membri verificati. Scusa se questa risposta arriva molto dopo la tua recensione.

Beoordeeld met 1 van de 5 sterren

Don't recommend

I registered yesterday. Today I get msg from app owner whether my profile photo isn't mine and my localisation was wrong. I asked 'what do you mean loc. wrong' and after that account was blocked in 2 min.
Don't recommend.

15 april 2024
Review zonder uitnodiging
Logo InterPals

Antwoord van InterPals

Hi Ryhor, being asked whether the photo was really yours and whether your location was off, and then blocked two minutes after you asked what that even meant, is a jarring welcome for a day-old account. Those photo and location checks are automated signals meant to catch stolen pictures and mismatched profiles, and on a genuine new member they can misfire exactly like this. The appeal on the account is how a real review takes a second look and clears it if the flag was wrong. Send that appeal and we can confirm the photo and location are yours. Sorry this reply is a long time coming.

Beoordeeld met 5 van de 5 sterren

I am here on this site in and out

I am here on this site in and out. Joined in 2008. Initially back those years, scammers were largely on the loose. They will claim to be from the popular countries easily. Registering using the name of another country was damn easy, but reasonably under control now.

Still there are the Chinese bots, scammers who are into crypto and online investments etc. It’s their era now. There are also people who are on the look out for sponsors.

Aside all this, I have met a lot of genuine people and also in contact with a few outside the site.

However, the site is not for any language exchange and pen palling to its core. Many still use it as a dating site. Receiving responses from users are not that easy. A lot disappear after a couple of messages

9 april 2024
Review zonder uitnodiging
Logo InterPals

Antwoord van InterPals

Thank you for such a fair, clear-eyed review, and apologies that this reply lands well after you wrote it. You are right that patience matters here, and that the experience depends a lot on who you meet. Since your review we have put serious work into removing fakes and scams automatically, so the odds of meeting real people keep improving.

Beoordeeld met 3 van de 5 sterren

Purtroppo tanta gente lo utilizza…

Purtroppo tanta gente lo utilizza solamente per truffare, controllate sempre le foto profilo( ho beccato una tizia con la foto profilo di una modella cinese) e attenti a chi spinge la conversazione verso argomenti finanziari.
Vi riporto alcune tentate truffe che ho ricevuto:
- tentativo di farmi guadagnare tantissimo con un suo metodo di investimento
- con la scusa di avere un marito violento che voleva rubargli l'eredità del padre mi ha chiesto se potevo prendere i suoi soldi e tenerli per un po'.
In conclusione l'applicazione è carina non tutti gli account sono falsi e ogni tanto è bello farsi una chiacchierata con qualcuno dall' altra parte del mondo, ma siate molto diffidenti.

17 oktober 2023
Review zonder uitnodiging
Logo InterPals

Antwoord van InterPals

Ciao roberto, hai descritto due schemi classici, la foto rubata a una modella e il discorso che scivola sugli investimenti o su storie strappalacrime per arrivare ai soldi. Sono esattamente i segnali su cui interveniamo. Una foto si può confrontare con il web per smascherare un'immagine presa da qualcun altro, le segnalazioni attivano ora un'azione automatica al posto di una coda, e i falsi e i truffatori vanno verso la rimozione, non verso un avviso. Nel momento in cui qualcuno porta il discorso sul denaro, puoi bloccarlo subito e segnalarlo, così il sistema agisce. Grazie per il consiglio di controllare sempre le foto, è quello giusto. Scusa il forte ritardo di questa risposta.

Beoordeeld met 1 van de 5 sterren

As expected

As expected, this is not a site to find penpals or anyone to have a two way conversation. It appears to be a site for scammers, bots, the strange and people looking for validation.
At best you might get to ask questions, they will answer but hardly ask you any questions. Then they don't correspond. Nobody is looking to improve their language skills, I can't see how that can work.
All are looking for something but definitely not for a Penpal.
The site is old and clunky and you have to wait a week to delete your account. I would avoid.

3 december 2023
Review zonder uitnodiging
Logo InterPals

Antwoord van InterPals

Hi Noddy, the one-way thing you describe, where people answer but never ask a single question back and then drift off, is a real frustration and not what a pen pal exchange should feel like. The scammers and bots feeding that impression are set toward removal, and a report now triggers an automated decision instead of going unread, so the worst of it can actually be cleared. The ghosting from ordinary people I cannot engineer away, that is just how some of them are, and you are right that the interface and the wait-a-week-to-delete friction both show their age. Sorry this answer arrives so far behind your review.

Beoordeeld met 1 van de 5 sterren

Profili fake

La maggior parte dei profili sono fake. App utilizzata per truffare le persone illudendole. Dovrebbero trovare un sistema di conferma d'identità. Peccato perché si potrebbero conoscere persone da tutto il mondo. Non fidatevi. Sono molto abili.

12 november 2023
Review zonder uitnodiging
Logo InterPals

Antwoord van InterPals

Ciao sonia, hai ragione che i profili falsi sono il problema, e che sono spesso molto abili. Sul punto della conferma dell'identità, è proprio la direzione in cui stiamo andando. Stiamo introducendo una verifica con un breve video-selfie e un contrassegno di profilo verificato, e si può scegliere di ricevere il primo contatto solo da membri verificati. È facoltativa e ancora in fase di diffusione, quindi non dico che ogni profilo sia verificato, ma dà alle persone reali un modo per dimostrarlo. Inoltre una foto si può confrontare con il web per scoprire quelle rubate, e le segnalazioni attivano un'azione automatica. Scusa se rispondo così tardi.

Beoordeeld met 1 van de 5 sterren

Not worth a star

OK at the start but then couldn't log in

26 september 2023
Review zonder uitnodiging
Logo InterPals

Antwoord van InterPals

Hi Chris, a good start that ends at a login wall is a frustrating way to lose a site, and I am sorry. If you are still locked out, a password reset from the login page is the first thing to try, and it should reach you every time. If the reset never arrives or the account itself was flagged, the appeal link on the account goes to a real review that can sort out access rather than an automated loop. A removed account also stays reversible for about a year, so it is likely still recoverable. This reply is a late one, and I did not want to leave it unanswered.

Beoordeeld met 1 van de 5 sterren

This site sucks

This site sucks, my account was deleted for suspicious activity for having fun nor scammed etc, I emailed them, give my opinion, I do NOT recommend this site, there other pen pal sites that you can post your free profiles & no money involved. 1 woman called me a bast**d
edited: 7/20/26 - damages already done, you all canceled my account at that time.

14 september 2023
Review zonder uitnodiging
Logo InterPals

Antwoord van InterPals

Hi Richard, losing an account to a suspicious-activity flag when you were just enjoying the site is a wrong outcome, and I am sorry the email went nowhere. That flag is automated, and it does land on ordinary use, which is what the appeal exists to catch. The appeal on the account reaches a real review rather than the inbox that did not answer you, a removal stays reversible for about a year, and a suspension is time-limited. Please send the appeal from the account so someone looks at your specific case. Sorry it has taken us this long to reply.

Beoordeeld met 1 van de 5 sterren

Interpals have got as many creeps…

Interpals have got as many creeps running it as the do have using it , they are faceless gutless and cowards, its very amateur site , and if you have a problem with somebody you are able to just block them, simple as that, but for some reason the scammers ' of which there are many' run to there so called moderators LOL report you and they delete you account , its supposed to be an adult site , yet Interpals is full of scum bags , but they way it is ran is the worse thing , completely crap site with many pervs and scammers , if you say something untowards on FB you get banned for a week, on Interpals its life , no reason, no explanation just life , still thats the American way , they love long sentances ,

3 maart 2023
Review zonder uitnodiging
Logo InterPals

Antwoord van InterPals

Hi Kevin, being reported by the very scammers you were trying to deal with, and then getting removed yourself, is the report system working backwards, and I am sorry. A pile-on of bad-faith reports can trigger automated action against the wrong person, which is exactly why the appeal exists. It goes to a real review, a removal stays reversible for about a year, and a suspension is time-limited. Blocking someone is instant, as you say, and reporting the scammers in the app is what puts them on the removal path rather than yours. Please appeal from the account so your case gets a direct look. This reply is overdue, and that is on us.

Beoordeeld met 3 van de 5 sterren

Great network of people despite issues

Both the web interface and mobile app have many bugs, on basic things that other applications don't have.

There are of course many scam accounts. You can spot them with common characteristics. A cute (often Asian) woman, languages and countries that don't make a lot of sense, very recent account (even a few hours old), very little description.

What I can't figure out is why they always try to get your telegram or whatsapp number. What do they do with this?

Having said all that, it is an amazing network of people from all countries, and a real chance to make connections. So I use it a lot, despite these issues.

22 augustus 2022
Review zonder uitnodiging
Logo InterPals

Antwoord van InterPals

Hi Hal, this is a fair, clear-eyed review, and the fact that you still use it a lot despite the bugs means a great deal. You have the scam pattern pegged exactly, the hours-old account, the mismatched languages and countries, the fast push to Telegram or WhatsApp. That push to move off-site quickly is one of the clearest tells, and it is what our detection and reporting are aimed at. Reports now trigger automatic action, and a reverse-image check catches the stolen selfies those accounts run. Reporting them in-app feeds them straight into that. Thank you for using it with open eyes, and sorry this reply is a late one.

Beoordeeld met 1 van de 5 sterren

I can't confirm my email address it…

I can't confirm my email address it won't put me through to the site after trying to confirm my email which is correct. It just cuts out and therefore I can't use the site because it keeps saying confirm

5 augustus 2023
Review zonder uitnodiging
Logo InterPals

Antwoord van InterPals

Hi Emma, being stuck at email confirmation, unable to get past it no matter how many times you try, is a real bug and a maddening one, since it locks you out before you even start. That is on us, not on you. The confirmation link can land in spam or expire, so requesting a fresh one and opening it right away sometimes clears it, and a different browser can help too. If it still loops on confirm, in-app or emailed feedback reaches us and helps us find where it breaks. Sorry this reply comes so long after you hit the wall.

Beoordeeld met 3 van de 5 sterren

Ex Interpals member

I've been on Interpals from 2014 until 2017. There were already loads of scammers at that time, but with just a little bit of common sense you can tell who they are. Ex generals, business men and the like who fall in love with you after 2 or three days, they don't hang about. I had a great time there and only left when I met someone very special there whom I married 2019 after we've chatted several times a day for years and visited each other just as friends (UK/Germany). I chatted on a regular basis with several people all over the world, three of them are now really good friends of both of us. You will need a good knowledge of at least English, otherwise it's not worth the effort. You won't learn any languages there.

1 augustus 2023
Review zonder uitnodiging
Logo InterPals

Antwoord van InterPals

Hi Andrea, this made my day, so thank you, even if the reply is a very late one. You had the scammers pegged with plain common sense, had a great time anyway, and met the person you married in 2019 after years of daily conversation. That is honestly the best thing this site can be. That three of the friends you made are now close friends of you both says the rest. You are right that it rewards people who genuinely want to connect over those expecting a language course. Congratulations to you both, and thank you for coming back to tell it.

Beoordeeld met 1 van de 5 sterren

Autosystems

Interpals uses "automated system" which have an extensive authority: suspend accounts, send template messages, autodetect keywords, etc...

Actually I am not conviced that any human works there at all in their so called "moderation team".
In case are then AI would be cheaper and capable to the same level to solve nothing but send stupid templates.

So get ready that account gets (randomly?) suspended because of "suspicious activity" and no human review or oversight at all.

Elon Musk did warn us about autosystems: this is what you get.

19 juli 2023
Review zonder uitnodiging
Logo InterPals

Antwoord van InterPals

Hi Robert, you have read it accurately. A lot of the moderation is automated, with pattern detection, template messages, and keyword flags, because the community is large. Where I would push back is the idea that it solves nothing. Reports drive automatic action against scam and fake accounts rather than leaving them up, which is real work getting done. Where automation is weakest is exactly the random-suspension problem you name, so every suspension and removal can be appealed, and the appeal goes to a genuine review rather than another template. A suspension is time-limited and a removal is reversible for about a year. Sorry this answer is so overdue.

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