Ordered a centre brass door knob. Returned it along with another item as wasn’t the right fit (my fault I didn’t measure up properly). They issued a refund for the second item and a small note written... Toon meer
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Lees wat reviewers zeggen
Great value door handles. Ordered 4 sets for all upstairs doors. Extremely pleased with the quality. Fast dispatch too! One handle had the rose cover screwed too tight, emailed their returns team and... Toon meer
Ive ordered 5 door handles, cheaper than anywhere else and really nice. I made a mistake on the initial order, I had to call and cancel and reorder., refund received. Customer service was excellent, I... Toon meer
This was my second order from Ironmongery Experts and certainly won't be my last. The ranges available are fab, the prices very reasonable and I really appreciate the speedy delivery. Everything was... Toon meer
Bedrijfsgegevens
- Deurenwinkel
- ook in
- Slotenmaker
Informatie afkomstig van verschillende externe bronnen
Knowledge - Experience - Reliability - Family business since 1992
Contactgegevens
470 Avenue West, CM77 7AA, Great Notley, Verenigd Koninkrijk
- 01376 557561
- tracey@ironmongeryexeprts.co.uk
- www.ironmongeryexperts.co.uk
3,7
Gemiddeld
418 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 44% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Two pairs of hinges ‘n a couple ‘o latches please!
Purchased two pairs of hinges and two latches. Great prices, excellent communication, everything as it should be. This is the second time I’ve used this company and it won’t be the last.
29 december 2023
Personalised door packs!
Looked on line. Was a bit unsure about what I wanted to order. Gave them a quick call and all was sorted for me so I had a set of personalised door packs.
Brilliant service.
Delivered promptly. Excellent. Need I say more!
28 november 2023
I have never received this order but or…
I have never received this order but or keeps asking me for review
Please tell me where my order is ?
28 november 2023
Antwoord van Ironmongery Experts
We haven't managed to find an email from you to our customer service team so if you can kindly do that, we will get this sorted for you. Please email info@ironmongeryexperts.co.uk
Brilliant products & swift delivery
Brilliant range of products, great website and swift delivery, highly recommended!
28 november 2023
Good products - but headache to deal with....
The products are good. I was happy with the quality, design and speed of which I got my products. However, It was majorly overshadowed by the customer service I received. It was just a shambles from the start - I had incorrect items sent out then scratched items and they did try and sort it quickly - but then more incorrect items came and more scratched.
It definitely got resolved in the end but it was a long journey. I also have found now I have received all the correct things the communication has completely stopped. I had some follow up questions and they have gone unanswered. That is why I am giving this company 3 stars - if you have the patience the products are GOOD!
7 november 2023
Review zonder uitnodiging
Quick delivery competitive prices
29 oktober 2023
Great product range and efficient…
Great product range and efficient delivery service.
29 oktober 2023
It felt as though the customer mattered here
I was trying to source a specialist latch for an old door online and have to say that Dean at Ironmongery Experts was exceptionally efficient and helpful, with a strong sense that his mission was to find what I needed.
In the end, I decided to go down another route with the door but would have no hesitation in returning to this company if needed.
6 november 2023
Review zonder uitnodiging
Helpful advice and timely shipment.
30 oktober 2023
Top class and very fast delivery
30 oktober 2023
Good to do business with.
Quality, attractive product delivered promptly and on time. Nice to know companies like this exist.
30 oktober 2023
Very efficient service from placing an…
Very efficient service from placing an order to delivery. I received the products in good packaging and exactly what I expected.
30 oktober 2023
Received what I ordered which is rare…
Received what I ordered which is rare for alot of companies these days
28 september 2023
Superb experience
Superb experience. The delivery was great but the true test comes when something goes wrong. The product in the box was not right (not the fault of Ironmongery Experts). They responded immediately to my email and I received the replacement less than 24 hours later. Brilliant!
18 oktober 2023
Review zonder uitnodiging
Cross seller,do not explain that what…
Cross seller,do not explain that what you want to order they do not have, although they let you pay for it and then have to wait for it to be sent to them and then it will be sent to you
28 september 2023
Antwoord van Ironmongery Experts
Hello Nick
Apologies for the delay, you received the item you ordered on the 4th working day, you should have received on the 2nd working day. Unfortunately we do not stock every single product here, and we would call you if it is out of stock with our supplier. Although we do carry high levels of stock on a lot of items.
Thanks
Good quality products for the money and…
Good quality products for the money and fastest delivery I ve ever received ordered midday Thursday and they arrived the next day,will be using this company again,many thanks
28 september 2023
Refund promised and not implemented
Ordered a handle on 2nd September heard nothing, sent email chasing up and finally got a response stating that the item was out of stock and a refund was promised and would be processed that day Monday 16th September, Now 2 days later and no refund. Shocking bad customer service for both not performing the refund for out of stock items straight away and still not processing my refund after the date promised. Advise look elsewhere
2 september 2023
Review zonder uitnodiging
Antwoord van Ironmongery Experts
Hello Anthony, the refund was made on the 21st September. There was some internal miscommunication which we apologise for. This has now been rectified. Thanks
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