I've used Isobaa for many years now and rate their products very highly. All the clothing is extremely well tailored and comfortable as a result. All items are extremely hard wearing while also be... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I order a lot from this company for good reason. The quality is superb, consistant and reliable. The service is prompt and polite when there are queries, and the sizing is perfect for me. I tend to wa... Toon meer
Bedrijf heeft geantwoord
I purchased a short sleeved merino cycling top. The Medium size was too large and the process of re-ordering a Small size and returning the Medium top went smoothly. I received a refund promptly. I a... Toon meer
Bedrijf heeft geantwoord
I've bought two Isobaa products but have been dissatisfied with both. The first - a long sleeve t-shirt 100% wool - is so itchy that I've chosen to not wear it on hikes. I've had other brands of mer... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Merino wool clothing, crafted for comfort and performance with personality. Get the best out of nature with Isobaa Merino. #JoinOurFlock
Contactgegevens
London, Verenigd Koninkrijk
- support@isobaa.com
- www.isobaa.com
4,3
Uitstekend
461 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Always a pleasure
Always a pleasure. It is a very smart team, helpful, quick and friendly.
30 oktober 2024
Antwoord van Isobaa Merino
Thank you for the review, Karin!
We're so glad to hear you had a great experience with our support team.
The Isobaa Team
Great trousers for indoor
Great trousers for indoor. Lovely colour and weight. Pleased. Delivery was speedy and no problems to the Netherlands.
5 november 2024
Antwoord van Isobaa Merino
Thank you for your review! Glad you’re pleased with the trousers and the delivery!
The Isobaa Team
Excellent quality products
Excellent quality products. They keep me warm all winter. And good service, they arrive fast even here in France.
5 november 2024
Antwoord van Isobaa Merino
Thank you for your review, Pierre! Great to hear you're staying warm.
The Isobaa Team
Really like the throw, hoodie and joggers
Really like the throw, hoodie and joggers. The latter are kinda long for me but that's how it goes and can hem them. All three are go-to cozy gear for me in northern Colorado, throw on my legs as I write this...
4 november 2024
Antwoord van Isobaa Merino
Thank you for your review, Ian! Great to hear the kit is serving you well!
The Isobaa Team
Lovely products and quick delivery
Lovely products and quick delivery. What more is there!? 😃
2 november 2024
Antwoord van Isobaa Merino
Thank you for your review, Claire! Glad to hear you’re happy with both the products and delivery!
The Isobaa Team
Fabulous Merino
Fabulous Merino - I love it! Keeps me warm in these cold gloomy days, but I’m amazed how soft and comfortable the tops and boxers are to wear. Wearing them now for nearly a year, but I wish I’d discovered them half a century ago!
30 oktober 2024
Antwoord van Isobaa Merino
Thanks for your review, James! We're glad to hear you're enjoying your merino!
The Isobaa Team
Unethical to say the least
Unethical to say the least. Charged £120 for joggers. Joggers finally dispatched (10 days later!) by Sportpursuit! The same joggers are 50% cheaper on the Sportpursuit website. A bit of digging later and find that Isobaa is owned by North Lane Group who are owned by Sportpursuit. Isobaa website gives the impression of a small, ethical company…not true
13 december 2024
Review zonder uitnodiging
Antwoord van Isobaa Merino
Thank you for sharing your feedback, Aileen.
We’re sorry to hear about your experience and appreciate the opportunity to address your concerns.
To clarify, Isobaa operates independently as part of North Lane Group. While there is a connection to SportPursuit, each brand operates with its own team, business model, and pricing strategy. The pricing differences you noticed reflect SportPursuit’s unique approach to offering flash sales and clearance deals, which is consistent across many brands featured on their platform. At the time of your purchase, the joggers were also 50% off on our website as part of our Green Friday Sale, so there wouldn’t have been a price difference had this offer been applied.
We apologise for the dispatch delay — our warehouse faced some recent disruptions but is now back on track. If you'd like to discuss a price match or have any other concerns, please get in touch with our support team at support@isobaa.com.
The Isobaa Team
Delivery postponed without notice / refund policy questionable
Delivery postponed without notice, overall 14 days late, had to follow up with customer service three times.
Refund not processed, only after second reminder and handing in my return and shipment / delivery records Isobaa was able to identify the returned parcel (this within one day)
18 oktober 2024
Antwoord van Isobaa Merino
Thank you for taking the time to share your feedback, Joerg.
We're sorry to hear about your poor experience. This falls short of our standards, and we are sorry for the delays and for any inconvenience caused. Your feedback will help us improve, and we appreciate your patience while we resolved the issue.
If there's anything more we can do, please let us know.
The Isobaa Team
International shipping was extremely…
International shipping was extremely difficult to track
17 oktober 2024
Antwoord van Isobaa Merino
Thank you for your review, Wendy.
We’re sorry tracking was difficult. We'll work on making it clearer and more reliable.
If you have any specific concerns, please get in touch at support@isobaa.com
The Isobaa Team
Antwoord van Isobaa Merino
We're sorry to hear that your parcel was lost in transit, Janne.
We understand how frustrating this must have been and apologise for the delays in communicating with the courier. A full refund has already been issued, but if you need any further assistance, please get in touch with our support team.
The Isobaa Team
Bad practices
The medium joggers fit larger than expected.
I was told that exchanges are not possible and that I would have to return the item and purchase a smaller size. I purchased a small, and then began my attempt to return the medium for refund.
The cost of shipping the original item back is prohibitive.
$108 with DHL
I will never purchase an item from this Isobaa again on account of your bad faith practices.
I will also warn everyone I know to dissuade them from conducting business with you.
We have many good companies that offer high quality merino gear and Are interested in maintaining a relationship with customers and encourage brand loyalty for the benefit of all.
I intensely regret my mistake of attempting business with Isobaa.
6 oktober 2024
Antwoord van Isobaa Merino
Thank you for your feedback, and we’re sorry for the frustration caused, John.
Being UK-based, we understand that international returns, especially from the US, can be challenging and costly. Unfortunately, we don’t have a streamlined returns process in place for US customers yet, and we apologise for how this impacted your experience.
We’re always looking for ways to improve and make our policies more customer-friendly across all regions, and your feedback will help us in reviewing our processes for overseas customers. You can find our current return policy here: https://www.isobaa.com/delivery-and-returns
Thank you again for sharing your thoughts, and we’re sorry for letting you down this time. Please feel free to contact us directly if you’d like to discuss this further.
The Isobaa Team
Mens Merino 320 Long Sleeve Half Zip
The team is highly professional. Their merino wool products are top-notch: soft, warm, and incredibly comfortable. Highly recommended.
8 september 2024
Review zonder uitnodiging
Antwoord van Isobaa Merino
Thank you for your great feedback!
We are glad to hear you're pleased with our products, and we appreciate your recommendation.
The Isobaa Team
Whilst l do like the grey / orange long…
Whilst l do like the grey / orange long sleeved jumper I didn’t expect it to last only two washes! The jumper now has about 15 small holes in it so I can’t wear it except for doing the garden! The socks didn’t last long either! So 3stars for style but none for longevity. Disappointing 😕
I have photos but how do I share?
13 oktober 2024
Review zonder uitnodiging
Antwoord van Isobaa Merino
Thank you for your feedback, Andy!
We're sorry to hear about the issues with your jumper and socks. If you could please get in touch with more details and images of the fault, we’d be happy to investigate further and arrange a replacement or refund.
Please contact us at: support@isobaa.com
Also, just a reminder that merino items do require extra care when washing to ensure their longevity. For more information, please check the care label or visit our product care page here:
https://www.isobaa.com/pages/product-care
We look forward to helping you resolve this!
The Isobaa Team
Love the fit!
Love the fit!
Isobaa long and short sleeves have a very comfortable collar - I have some from another brand where the collar doesn't come all the way to the neck and is more open to chilly drafts. Love wearing them year round!
And the rest of my isobaa tops (including the 1/4 zip hoodies and sweathers) fit me (6'1", 163#) very well. Super comfortable!
18 augustus 2024
Antwoord van Isobaa Merino
Thank you for your review, David!
It's great to hear that you like the fit and comfort of our tops!
The Isobaa Team
This is my second purchase and very happy
This is my second purchase and once again delighted with the top.Quality is second to none and choice of merino products pretty big.
21 augustus 2024
Antwoord van Isobaa Merino
Thank you for your great review, Lola! We're so glad to hear you're enjoying your items and we appreciate your support!
The Isobaa Team
I love my Isobaa merino
21 augustus 2024
Antwoord van Isobaa Merino
Thanks so much for your review — we really appreciate it!
The Isobaa Team
The Merino top is very well made and…
The Merino top is very well made and extremely pleasant to wear. So good I ordered two more and am very pleased with the product.
20 augustus 2024
Antwoord van Isobaa Merino
Thanks for the review, Nick!
We’re happy to hear you’re enjoying the top and decided to order more. Thanks for choosing Isobaa!
The Isobaa Team
Pas très résistant
J’ai acheté 2 t-shirt, un sweat à capuche 2e couche rando) et un pull il y a 2 ans.
Mon avis est très mitigé car les coupes et le look des vêtements sont bons, par contre la solidité /résistance est assez médiocre. Surtout les t-shirt qui se sont troués après 2 ou 3 lavages. Je précise que j’ai des t-shirt icebreaker qui ont tenu des années, je sais les laver. Le sweat à capuche a connu le même sort dès le premier lavage. Le pull, lui, tient parfaitement le coup.
Conclusion : pour des vêtements techniques je préfère investir un peu plus afin d’avoir une qualité bien supérieure à celle d’isobaa. Pour des vêtements quotidiens ça peut faire l’affaire mais moi je passe mon tour désormais, le rapport qualité - prix étant assez décevant.
1 oktober 2024
Review zonder uitnodiging
Antwoord van Isobaa Merino
Thank you for sharing your feedback, Laurent.
We're sorry to hear about the issues you've experienced with your items. We'd love to help resolve this for you. Please contact us directly with your order information, and we can arrange a refund or replacement. Alternatively, if you prefer, you can update your review with your order number (ending in ISO), and we'll get in touch to assist you.
The Isobaa Team
My purchase was the insulated Jacket
My purchase was the insulated Jacket. The fit is good for me (5'- 7" & 11stone) Size Medium, weight 545 grammes. I wanted this jacket as I will be doing some winter training. I did buy it in the recent sale so value for money is excellent. I have made a number of Isobaa purchases and they have all been really good.
18 augustus 2024
Antwoord van Isobaa Merino
Thank you for your review, Stephen!
We're glad to hear that you're happy with the jacket and all your other purchases! We appreciate your support!
The Isobaa Team
Very happy with delivery
Very happy with delivery, communications and goods.
10 september 2024
Review zonder uitnodiging
Antwoord van Isobaa Merino
Thanks for your feedback, Emme! We're glad to hear everything went smoothly with your order.
The Isobaa Team
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