Rubbish. Useless. Waste of time and effort. Zero stars if I could. Customer service non-existent and there is little point in complaining or contacting them as they ‘have no staff available’ and ‘we’r... Toon meer
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Lees wat reviewers zeggen
Awful awful customer service. Attempted to resolve a problem via live chat, the only response is "no agents available to support right now" So I switched to WhatsApp as an alternative, it takes them... Toon meer
We had Steve Caress a, a field technician call on us today after requesting for someone from IWNL to come and take our water meter reading for us. What a wonderful gentleman, the service we received... Toon meer
When our entire housing estate in Corby lost water. we were lucky enough to have Bradley looking after us. Bradley arrived and immediately set to work. He checked in on residents, made sure... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Independent Water Networks. Better service at a better price.
Contactgegevens
Verenigd Koninkrijk
- www.iwnl.co.uk
2,8
Gemiddeld
205 reviews
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Heeft 17% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Customer service was excellent.
2 december 2019
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi Adil,
Thanks so much for your review, I am glad to hear you were happy with our service.
Many Thanks
Kyle
My opinion is about their customer services
My opinion is about their customer services. They have helped us even when we called 5 minutes before closing and the patient lady helped us through the phone to set up our new account and direct debit. I asked lost of questions and she kindly replied. I have called in 2 opportunities and in both cases they have answered quite fast each time, which is great and no other companies give at the moment, usually long waiting times on the phone for any service company. So far so good. Hopefully everything will be alright with our contract with IWN.
21 november 2019
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi Ani,
Thanks for your lovely review. Wishing you well in your new home.
Kind Regards
Michelle
Enquires solved
Great help, Shaun sorted all my problems quickly and concisely.
Thank you,
David.
15 november 2019
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi David,
Thank you for your lovely review of your experience with Shaun.
Many Thanks
Kyle
Amazing customer service
Amazing customer service! Very helpful and efficient!
13 november 2019
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi Mr Branscombe,
Thanks for your glowing review.
Have a wonderful day,
Kind Regards
Michelle
she was very helpful
12 november 2019
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi Mr Louis Zacamiar & Mrs Zeenut Zacamiar
Thank you for taking the time to leave us your review.
I am delighted to hear our customer service adviser was so friendly and helpful to you.
Have a wonderful day,
Many thanks,
Kyle
Professional staff easy to deal with
4 november 2019
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi Richard,
Thank you for taking the time to share your review.
It's great to hear our team were easy to deal with.
Kind Regards
Michelle
Very good customer service
This is a friendly and helpful company.They talked to me in a nice way and sorted it out as soon as they could.
24 oktober 2019
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi Richard & Usharajani
Thank you so much for your delightful review!
I am very pleased to hear our customer service team have been so friendly and helpful to you.
Have a fantastic day,
Many thanks,
Kyle
Excellent customer service
Excellent customer service. I have spoken with a lady her name is Agnieszka. She's was very helpful, kind and sorted out my issues.
16 oktober 2019
Review zonder uitnodiging
Antwoord van Independent Water Networks
Thank you very much for leaving such a lovely review Mr Marek!
I am glad to hear our customer service adviser Agnieszka was so friendly and helpful to you, and was able to sort out all of your issues.
Have a wonderful day,
Many thanks,
Michelle
Antwoord van Independent Water Networks
Thank you so much for taking the time to review us Daniela!
I am delighted to hear you are pleased with the price and our customer service team.
Have a lovely day,
Many thanks,
Kyle
Very helpful and responsive
Very helpful and responsive. Thank you!
8 oktober 2019
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi HH,
Thank you for your lovely review of our service.
Many Thanks
Annie
Friendly staff , hardly any wait to get through to the phone
I called to set up my account and it was easy peasy. Very friendly and helpful staff. Prompt service. Everything was explained to me in detail and very professional too.
7 oktober 2019
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi Bhc4,
Thanks so much for sharing your review of our service. It is lovely to hear that you found setting up your account easy and that our customer service team were able to assist with any queries you had.
Have a lovely day!
Kind Regards
Michelle
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