Rubbish. Useless. Waste of time and effort. Zero stars if I could. Customer service non-existent and there is little point in complaining or contacting them as they ‘have no staff available’ and ‘we’r... Toon meer
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Lees wat reviewers zeggen
Awful awful customer service. Attempted to resolve a problem via live chat, the only response is "no agents available to support right now" So I switched to WhatsApp as an alternative, it takes them... Toon meer
We had Steve Caress a, a field technician call on us today after requesting for someone from IWNL to come and take our water meter reading for us. What a wonderful gentleman, the service we received... Toon meer
When our entire housing estate in Corby lost water. we were lucky enough to have Bradley looking after us. Bradley arrived and immediately set to work. He checked in on residents, made sure... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Independent Water Networks. Better service at a better price.
Contactgegevens
Verenigd Koninkrijk
- www.iwnl.co.uk
2,8
Gemiddeld
205 reviews
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Heeft 17% van zijn negatieve reviews beantwoord
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Great Customer Service !
Great Customer Service !
Heather was absolutely amazing ! She was very informative and patient with me and I enjoyed going through my payment process with her. Thanks Heather !
10 maart 2020
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi Miss Ichaba,
Thank you for leaving us this review!
It's really great to hear and I'll make sure to feed this back.
Thanks,
Jess
Great customer service
Great customer service, really helpful staff
9 maart 2020
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi,
Thanks for taking the time to review us.
I'm really glad you found our staff helpful
I hope you continue to enjoy being an IWNL customer.
Many thanks
Rhys
This is my first time as a IWN customer…
This is my first time as a IWN customer and I have to say the service I recieved on the phone was excellent. The lady was very pleasant and very clear with the company T&C's. I look forward to seeing if the rest of my customer service continues in the same manner.
6 maart 2020
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi Alex,
Thanks for taking the time to leave us this review! We really do pride ourselves with our team!
Have a great weekend!
Thanks,
Jess
Antwoord van Independent Water Networks
Hi Mrs Barnes,
I'm sorry to hear you were disappointed with our service. Ofwat regulate the charges water companies can levy and as an IWNL customer, we guarantee that your charges will be no higher with us than they would be if you were being supplied by the regional water supplier. Our charging scheme for your area can be found on our website. www.iwnl.co.uk.
Thanks,
Rhys
Customer Service
Very helpful, got everything solved in one phone call. I’m sorry I didn’t catch the lady’s name who I spoke too but she was really good, thank you
2 maart 2020
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi,
Thanks for taking the time to review us.
I'm really glad our adviser was really good.
I hope you continue to enjoy being an IWNL customer.
Many thanks
Rhys
Very helpful and polite service
25 februari 2020
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi Mark, thanks for your review.
It's great to hear our advisers have been helpful and polite.
We are always on hand if you need any help in the future.
Many thanks
Kyle
Antwoord van Independent Water Networks
Hi Catherine,
Thanks for taking the time to review us.
I'm really glad our adviser was friendly and helpful.
I hope you continue to enjoy being an IWNL customer.
Many thanks
Annie
By far the worst water company in the…
By far the worst water company in the UK .. waiting for a response to my email and complaint after we have been left with no water ..
11 februari 2020
Review zonder uitnodiging
Antwoord van Independent Water Networks
On behalf of Independent Water Networks I would like to personally apologise for the recent network incidents which affected your water supply.
Thank you for finding the time to explain your concerns to us and I am pleased a member of our Customer Service team was able to help you on 21st February. We are working hard to build more resilience into the network to ensure an incident of this nature does not happen again, and hopefully we can earn back your trust in the future.
We will shortly be writing to customers who were inconvenienced by the incidents to provide written apology on behalf IWNL.
Many thanks
Rhys
Awful company, hurt and disappointed
Awful company. Had 2 occasions now where I have been left with no running water for over 12 hours and being a single parent with a young child this is simply unacceptable. No apology issued or compensation. When trying to call customer services they had just disconnected the phone lines so you can't get through.
11 februari 2020
Review zonder uitnodiging
Antwoord van Independent Water Networks
On behalf of Independent Water Networks I would like to sincerely apologise for the two network incidents which affected your water supply. We are working hard to ensure an incident of this nature does not reoccur again.
In the next few days, IWNL will be writing to customers who were inconvenienced by the incidents to provide written apology.
If you would like to talk to us please don’t hesitate to contact us on 02920 028711 or by sending us a contact form: www.iwnl.co.uk/contact-us/
Many thanks
Rhys
Antwoord van Independent Water Networks
Hi Serap
Thanks ever so much for your review!
I am delighted to hear your problems have been resolved, and you've had such a positive experience with us!
Have a lovely day,
Many thanks,
Kyle
Very helpful member of staff who…
Very helpful member of staff who resolved my query quickly.
30 januari 2020
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi Mrs Morgan,
Thanks so much for taking the time to provide your feedback. I'm really glad our adviser was of help and resolved your query in a timely manner.
Many thanks
Annie
Excellent customer service
I just joined Independent Water Networks and so far I am impressed with their customer service.I spoke to Jonathan last Friday -17th of January and he gave me a comprehensive and precise information about how my billing works and and how to make sure I am on top of my bills and paying for the real consumption of my water .
Thank you for putting my mind at rest and gaining my trust.
20 januari 2020
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi Nadezhda,
Thank you for your lovely review. I am pleased to hear that you were with the service Jonathan provided.
Kind Regards
Michelle
Excellent service provided
Excellent service provided. Well Done
20 januari 2020
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi Shanmuga,
Thank you for your lovely review.
Many Thanks
Annie
Quick reply to my phone call
Quick reply to my phone call. Rapid response to enquiry and results. Thank you
19 januari 2020
Review zonder uitnodiging
Antwoord van Independent Water Networks
Thanks for sharing your feedback with us. I'm really pleased to hear you are happy with our service.
Many thanks
Annie
Antwoord van Independent Water Networks
Good morning, thanks for the review!
I'm glad you found our service to be efficient. I hope you continue to enjoy being an IWNL customer!
Many thanks
Kyle
Alex was fab sorted is out
14 januari 2020
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi Mathew,
Thanks for taking the time to review IWNL and Alex. Really glad Alex was able to help you out.
Many thanks
Annie
Good experience with IWN
I recently spoke to there customer service department about my bill. They checked my account and rectified the issue quickly. Very happy with my service
7 januari 2020
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi Hannah,
Thanks so much for taking this time to leave a review, I am glad to hear all was quickly resolved.
Kind Regards
Michelle
Good feedback call
18 december 2019
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi There,
Thanks for taking the time to share your experience.
Many Thanks
Annie
Excellent customer service and very…
Excellent customer service and very patient and customer friendly service. You can ask as many questions as you please and they’d answer with utmost patience.
12 december 2019
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi Saritha,
Thanks for your glowing review, its lovely to hear our customer service team were patient.
Kind Regards
Michelle
Antwoord van Independent Water Networks
Hi Altin,
Thanks for your review. It's great to hear our team were able to assist.
Kind Regards
Michelle
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