Jamaicablue Reviews 

Ealing branch - Appalling customer service and rude staff. Avoid this place. The manager Nidhi, is especially rude, patronising, and totally unprofessional—she should not be in a customer-facing role. She clearly has no idea how to speak to or treat paying customers, and her staff aren’t any better. I was shouted at and treated with zero respect. I’ve worked in customer service for years and would never dream of shouting at a customer over a simple mistake. I’ve NEVER been treated this badly in public.

While mistakes can happen, such as my order being mixed up, the way it was handled was unacceptable. The waitress must have misheard me, entered the wrong order, and proceeded to serve it. When I pointed out that I hadn’t ordered the dish, she responded in a condescending manner, insisting that I ‘100% must have ordered that dish,’ which I most certainly had not.

After speaking with the manager, the waitress told me that I couldn’t change my order and would have to eat what was served. She then offered me the option of paying the price difference to receive the dish I originally ordered, to which I agreed. However, when I went to the counter to pay, the rude manager told me I could not order another dish, claiming I had ‘admitted to the misunderstanding,’ which apparently meant I couldn’t change my order or pay the difference. I was left without food, and the manager showed no concern whatsoever. I left hungry, humiliated and deeply upset.

Nidhi’s behaviour, along with that of her staff, is shockingly unprofessional. One of the waitresses even mentioned that they regularly receive complaints about the manager, so be warned. Even her own staff don't want to work there. No customer should ever be made to feel this way. I strongly advise against coming here as there are plenty of other lovely cafés in Ealing that offer far better service.

This is not the first time I have witnessed such behaviour. I’ve seen other customers being shouted at by the manager on previous occasions, which was equally shocking. I was never given the option to receive a refund.

Worst and most expensive cappuccino I had in the UK since I have moved from Italy in 2005. Stay away.

Awful experience. Very expensive and awful Avo mash . Paid around £15 and couldn’t eat it at all. Very slow service too
Never will go back again

The breakfast was poor, had things missing off the plate to what was advertised, my husband queried it with the manager, he just said it was an old picture, he wasn’t bothered. Also the fried eggs were hard, which was mentioned to the assistant, she replaced them with 2 snotty ones that couldn’t be eaten. Very dissatisfying all round. I hope these comments help to improve things, but I doubt it.

I ordered poached eggs on sourdough toast. One of the eggs was overcooked, more like a hard boiled egg and the very thinly sliced sourdough bread was over toasted and hard.

Best coffee in Glasgow great staff great service food comes quickly I love this place

Lovely food and lovely service.

Had to time to punch in prior to hospital appointment- Ordered tea £3.90 - after 10 mins arrived with almond milk , reordered, took further 15 mins to arrive - large pot small volume with 1 tea bag. Not brewed and had to leave as had tea was too weak and tasteless - over priced with basic food. Stressful cuppa - won’t be back - staff not pleasant

£3.20 for a cup of tea? It's literally a mug sized pot with mildly hot water, a tea bag, and a wee bit of milk. I was shocked at the price. Can't afford to be having too many of those in one week!

Great menu. Tasty food. Well presented. Smiley service. Good value

We have been waiting for over half hour to be served. While sitting we saw lots of customers sending back their food and their coffee, not giving us much hope of what we were going to get and when. Got my bacon roll, the bacon was nice but the roll was awful. Toasted inside freezing cold on the outside. Bread felt either frozen or old. I like to drink tea with my roll, but by the time we were served the tea was ice cold. How full experience

food was good but breakfast for what i paid was not a lot for the money plus cold Hash Browns 2 small slices of bacon one slice of toast unbuttered the Sausages were good though plus my wife had 2 small slices of Bacon 2 fried Eggs plus very good Chips plus drinks.

Would say the food is amazing but there is a waitress/barista who is really rude and smiles with who she fancies this is not the 1st time ive been here and encountered such horrific behaviour but what I can say the male workers are very mannerly and great. This waitress needs training too damn rude man.

I visited here and it was my first time. I ordered a coffee (which was delicious!) And i asked for a recommendation and tried the lemon cake it was devine! I even took some for home! I've been dreaming about the coffee and cakes! The coffee was tasteful and hot the beans as a coffee lover you would appreicate beats starbucks etc it's definitely turned my head and I refuse to go anywhere else. And when I tell you how fresh the cakes were! Whatever they are doing please continue best cafe around! See you soon!

Ordered latte with coconut milk (extra charge 0.50 p) and was served dairy milk. Asked for a replacement and was told (with a raised voice)by a waitress, that the barista said it’s coconut. Will I ever come back? No. Will I tell my story to others about customer service? Yes.
I am giving 2* because they previously served me a nice coconut latte.

I visited the gillingham site today for what I expected to be a quick lunch
After waiting for 10 minutes to order
I ordered a flat white and a posh toasted cheese sandwich.
I sat at a table near the counter and waited and waited
After about 15 minutes my coffee eventually arrived with a slight spill in the saucer!
The sand which arrived 20 odd minutes after being ordered. It was passable as toasted sandwiches go.
I wasn’t the only one being kept waiting in fact I think it was the normal
Nearby there is a Costa and Greggs who serve equall quality drink and sandwiches
The only thing about my visit was taking my money.
Will I use Jamaica Blue again
I doubt it
I wasn’t the only one chomping at the bit waiting for their order
Pull your finger out or you won’t survive

Called in this morning to the Gloucester Jamaica Blue for a cuppa. My wife joined me for a coffee a little later. The service was great and the drinks brought to the table, fabulous. The tea was actually so flavoursome I nearly ordered a second pot there and then! The cafe was clean and tidy and staff attentive. Will go again!

We decided to visit Jamaica Blue (Telford) for lunch during a shopping trip. We found a table which was quickly cleaned down for us. We decided what we wanted and then a member of our party went to the counter to order for us. Upon being served, they were told that the kitchen was no longer taking food orders that day, despite it only being 1:20pm on a busy Saturday?! There was no sign up to inform customers of this prior to seating themselves in the restaurant. The staff were somewhat apologetic but seemed unbothered that multiple customers had wasted time viewing menus that they could not order from. In addition to us, other tables had began to leave instead of order. We instead went to Novello Lounge on Southwater which was lovely!

Visited the restaurant today at Rushden Lakes.
Couldn’t drink our tea as milk was frothy and oily. Toast was cold and only toasted on one side. Butter was hard and un-spreadable.
Environment was dirty, particularly under the tables. Food and grease visible under the furniture, on the skirting boards and around the seating areas.

Went into this cafe in the arndale centre, lovely prompt service, food really good and fresh and hot.