James Cargo Services Reviews 

I was recommended the company through my pet relocator. I was so worried at first about how complex it might be getting three cats out of the middle east but it went through without issue. My cats were collected from Heathrow airport, and delivered to my UK address. I was kept updated and informed via email. Budget accordingly but I thought their rates were fair for the service they were providing.

I would probably use them again in future, and recommend!

We recently used JCS to handle the clearance and transport of our Golden Retriever, Aurora, to the UK, and we could not be happier with their service. From the very beginning, their communication was excellent, keeping us informed and reassured throughout the entire process. They delivered a highly professional service and brought Aurora safely right to our doorstep. Moving a pet internationally can be incredibly stressful, but JCS made it seamless. Thank you so much to the whole team! Highly recommended.

My pet needed transportation from London, UK, to Boston, USA, on June 30th. I contacted them 1-2 weeks before the departure date, and Rachel and her team have been very helpful. She listed the documents I needed to get done and was ready to help every step of the way. The day of departure, the process took about 5-10 mins max. I brought in bad bowls for the crate, and they provided me with one. They took good care of Milo and kept me informed about everything going on behind the scenes. Working with James Cargo Services was a smooth and relaxed process!

My experience with James Cargo Services has been appalling. Initially, we agreed on a transport price of 1,720 GBP. After they received my item, the price was arbitrarily increased to 4,500 GBP, which forced me to cancel the contract.Following the cancellation, I was subjected to an attempt at extortion for 1,200 GBP for just 20 days of storage. After much insistence, they reduced this amount to 510 GBP. I paid the full amount requested on 05-June-26, as per invoice B488545. However, when I arranged for another company to collect the item, James Cargo again demanded additional storage fees, completely ignoring the fact that the payment had already been fully settled. They do not honor commercial agreements, change prices after receiving the goods, and withhold items that have already been paid for. I feel I am being subjected to extortion. I strongly advise extreme caution to anyone considering hiring this company. Zero professionalism.

Dear Team James Cargo,

I would like to sincerely thank you for all your support and professionalism throughout the process of exporting my dogs to Brazil.
I am happy to let you know that they arrived safely and are doing well. It was a great relief to see them reach their destination healthy and without any issues.
I truly appreciate the care, organization, and attention you demonstrated throughout the entire process. The experience was very positive, and your work made a significant difference in ensuring everything went smoothly.
Thank you once again for all your help and dedication.

I only made contact about 10 days before my cats being relocated. JCS we’re on point at every level. They made the whole process so easy for us. Nothing was to much trouble and I received emails at every stage. A company I would recommend and will use in the future.

Sarah, Rachel and the Team (JCS) have been absolutely remarkable for us on this important transition.

We were earlier quoted (£££) by a well established UK pet travel business who suggested we had missed a certain vaccination and Junior would need to take the mandatory vaccination 28 days apart and this was quite nerve-racking for us considering the current macro situation.

We got in touch with JCS - Rachel/ Sarah who assured us that everything was up to date and explained the whole process and even had the vaccination card pre-checked ahead of any payments and bookings. They answered 1000s of questions we had with a smile and patience.
Overall the professional knowledge and personal experience we have had JSC has been splendid. Thank you again for all your support. Wish you all great success.

JCS were amazing relocating our labrador from the UK to Mauritius. Before the flight, our main point of contact, Rachel, organised the flights, export paperwork and gave us brilliant advice on how best to prepare our dog for the 11 hour flight. It made such a difference to her journey. The articles on their website are really useful too.

Their knowledge on the export process gave us a lot of confidence. Rachel had to step in when our vet had queries with the Export Health Check on the day of departure.

My husband met Steve at Gatwick Animal Services and he took Pippin from there. It was obvious he loves animals and he made her feel relaxed.

We had regular updates and Pippin was delivered happy and well to Mauritius. I highly recommend them if you are importing or exporting a pet to/from the UK.

I am absolutely delighted to leave this commendation for James Cargo. I was transporting a pet cat from Canada to the UK, and left quite a lot to the last minute. James Cargo was a vital final link in a complex chain to ensure that our family pet was granted access to the UK. They were polite and professional throughout, whether dealing with my Canadian export broker, or indeed myself directly. Family and pet are now reunited and trading stories about the exciting and smooth journey. Thank you!

I searched a lot to find a reliable cargo clearance agent, as my dog Coco was arriving as commercial manifest cargo, and I’m extremely happy I chose James Cargo Services.
From the beginning, they were incredibly helpful, supportive. They clearly informed me about the whole process, kept me updated, and responded promptly to every email and concern I had, which made a stressful situation much easier.
The entire process was smooth, and most importantly, Coco was discharged safely and without any complications.
I’m extremely happy with the service I received and truly grateful for how smoothly everything was handled. Thank you for helping bring Coco home safely.

JCS Livestock made what could have been a stressful international pet move feel completely seamless. Sarah and her team were absolutely amazing in arranging the transport of Neyo and Alfie from the UK to Dubai. From start to finish they were professional, knowledgeable, responsive and, most importantly, genuinely cared for my dogs’ welfare every step of the way.

You can tell this isn’t just a business to them — they truly care about the animals they transport, and that gave me huge peace of mind. The whole process was handled with such care and expertise. A special shout out to Sarah and her team for going above and beyond.

I would highly recommend JCS Livestock to anyone needing pet transport services, and I wouldn’t hesitate to use them again. If you want a company you can trust with your pets, always use JCS Livestock.

It was a great experience for me and for my cat. They transported him from London to Emirates despite the circumstances in the area. I just submitted the paperwork they asked for and then waited for my fur baby to arrive. I would highly recommend them

Highly recommended, communication with us about our dogs journey was clear and responsive. We were updated on their arrival and throughout the customs process and journey the following day, importantly this was efficiently done but also supportive and friendly, we felt that the dogs were being well cared for, they were delivered almost 2 hours earlier than expected which was a great bonus ♥️

James Cargo Services picked up our pets from Heathrow to deliver them to us in Chelmsford. They kept us fully up to date on email through customs clearance and pickup. They let us know when to expect them and where at our doorstep right on time! Friendly and helpful team. Thank you!

Thank you to bring my little ones 😺😺 happy and safe 😊

James Cargo and Deloropets UAE safely delivered our 2 French Bulldogs Daisy and Simba to us in Dubai in February 2026.
James Cargo is an extremely professional company that provides an outstanding service. Our 2 dogs were safely transported from England to Dubai.
Honestly we can’t thank you all enough throughout the entire process you’s have all been so helpful and super quick to respond. 
You have all been amazing and looked after us from the very start and put our minds at ease by making sure Daisy and Simba are all ok and they had everything they needed and always kept us up to date. Special thanks to Jane from James Cargo and Anastasia from Deloropets!
Our beautiful babies Daisy and Simba have come to doggie retire in Dubai and enjoy many beach days to come 🐾🥹🇦🇪

This is my 3rd young cat adopted from @StreetCatsofOman and they have a long journey to come to the UK from Oman. And again James Cargo have proved to be fantastic in making sure the process, right up to delivery at my house, is trouble free, compassionate and downright excellent! At both ends we were kept completely aware of everything that was going on with regular emails and communication. I'd give them 10 stars if I could!

Great service and maximum attention to the client by JCS have made my family very happy with the smooth and expedient relocation of our kitten from Bahrain to England. Thanking JCS from our heart!

We exported our dog from the UK to Dubai. Correspondence with JCS Livestock was excellent - Sarah, Charlie and Rachel responded quickly to any questions I had and ensured a smooth journey for our dog. I wouldn't hesitate to use JCS Livestock again.

James Cargo and Pet Express UAE safely delivered my cat, Bobby, to me in Dubai in December 2025. Throughout the process I was kept regularly updated on where he was and what was happening, giving me peace of mind that everything was moving smoothly and that he was okay. JCS and Pet Express handled everything end-to-end, from collecting him from my mum's and dropping him off to me, with the utmost care and professionalism.