James Cargo Services Reviews 

Our 3 dogs and 2 cats were safely transported from Qatar to England, and needless to say, we are so impressed by James Cargo Services. Continuous contact to keep us fully informed and so very helpful. We can strongly recommend James Cargo Services, and our rescues are happily settling into English country life, thanks to the excellent service by JCS. A+++

James Cargo were brilliant in bringing my dog up to Manchester from London!
Danielle smith was easy to deal with as well as Lisa! They are both brilliant at their jobs and I thank there efforts massively!!

We used JC Cargo Services recently to relocate our pets back to Dubai. Absolutely fantastic service, very professional and excellent communication throughout the whole process. Not a hiccup from start to finish and our beloved pets arrived safely and in good health. We can't thank JC Cargo enough and we would highly recommend them to anyone looking to relocate their pets overseas.

Our experience with JCS was amazing from start to finish. We transported our 2 year old red fox Labrador from London to Dubai. Rachel was so helpful and JCS was the only company I found that was able to book our doggo on the same flight as us. It was a super easy process sending over all the info they needed. Rachel made us feel reassured and comfortable through the entire process. The staff on the day who handled Atlas were really friendly and helpful. The import company JCS work with were super efficient and helpful arrived faster than we expected. Transporting any pet abroad is stressful but I’m so thankful we found JCS. Their prices were also super competitive. Thank you so much!

They were extremely helpful from the very first call and everything went so smoothly although the task of bringing your pet here the in the UK might seem a little daunting but JCS were extremely helpful and i am really happy with their services. I can’t thank them enough for the help. God bless

I honestly cannot recommend JCS services more. They turned an extremely stressful day of moving with my pets into as comfortable of an experience as possible. When you arrive at their location for drop off, they have a comfortable room for you to let the pets out, take the dog for a walk, have a coffee and even a little rest on a cozy couch. Rachel, specifically, was really kind and made the process run so smoothly. Not to mention, their prices were extremely competitive. Would absolutely recommend them to anyone that needs to transport their pets!

JCS was amazing from start to finish! The team was so helpful and kind, and was also very quick in responding. Their system made online payment extremely as well. I was so relieved to know that my pet cat, Kimchi, was in great hands with JCS as he entered the UK. 10/10 would recommend!!!

Thank you for seamless transportation of our fur baby to and from London to Dubai. Recommended!

10/10 service start to finish no messing about grest price no extras all in done door to door service I dint lift a finger charlie was a legend and the team got both my dogs from my home in Somerset to our new home in thailand 🇹🇭

James Cargo is a very professional company that provides excellent service. When we moved our dog, Lila, from Istanbul, Turkey, to London, we were initially very stressed about her safety. However, the entire process went smoothly.

The team was incredibly helpful and responded to our inquiries very quickly, which I believe is the most important thing when you're worried about your pet. The animal care service also handled everything with great care.

Where do I begin? Danielle, Laura and the whole team at JCS are beyond incredible. I was moving my Wolfie from Colombia to London and the company in Colombia were appallingly bad, they made the whole process unbelievably stressful but thankfully JCS saved the day. The ONLY reason Wolfie is here is because of them, especially Danielle, who did not give up. She kept checking, amending, helping. She didn’t stop for weeks. I could not have done it without her. When Wolfie was landing Laura was on holiday and still messaged me and checked with her team. Their dedication and kindness carried me through. I cannot recommend them enough. Wonderful people and exceptional team. I also wanted to say Laura organised wolfie’s check spectacularly, making sure he had a welfare check on arrival, keeping me up-to-date. The team at the Heathrow HARC were wonderful too. Thank you all for reuniting me with Wolfie.

We used James Cargo to ship our motorbike to Canada in April 2024 and could not fault the service we received. Therefore, we did not think twice about using them to ship our bike back to the UK in March 2025; unfortunately, the return journey and service we received was abysmal. We were told it would take 7 - 12 days. It actually took 97 days. We received misinformation constantly at great cost to ourselves. Constant empty assurances of its imminent return even as far as us booking train tickets to collect the bike only to be let down and out of pocket again. When it finally did arrive we made a complaint only to be told they wanted a further £3000 for unexpected storage fees because they had problems getting the bike back to the UK. No response to date to several complaint emails, only shallow apologies and promises that they would respond shortly. Very unprofessional company with no regard for good customer service. Fine if no unexpected issues but terrible if any unforseen problems. Avoid at all costs!

I 100% recommend this amazing team who helped me from beginning to end with exporting my two cats from U.K. to America. They were wonderful and so helpful. I received guidance by phone and email every step of the way. Their door to door service is a must if you are sending your pets to another country. I truly appreciate this team and the wonderful service they provide. My piece of mind knowing both my cats were in good hands made this process so much smoother. Tyler, Jane, Julie, you are amazing! Thank you.

We flew to Heathrow from Turkey with my cat and cannot fault a single thing. My experience with James Cargo was brilliant.

Rachel and the team at James Cargo Services were outstanding in seamlessly relocating our cat from England to the UAE, in the August heat no less. From the first contact, Rachel replied to all of my emails and queries promptly. The process was clear, communication was top notch, and everything was organized door-to-door: from collecting our cat, bringing him to the boarding facility where he stayed for a few days before the flight, organizing the final veterinary checks, delivering our cat from the boarding facility to the airport, keeping me posted on our cat's wellbeing and travel, and organizing the receiving agency on the Dubai end of things to collect the cat from the airport and deliver him to us in our new home. Relocating overseas is a complicated process and James Cargo took the stress out of the pet-relocation part of our move. Highly recommended.

I couldn’t recommend JCS Livestock any more highly.

The whole process was managed perfectly from start to finish and required very little time or worry from myself.

They coordinated a door to door delivery of my Vizsla from the UK to Kenya including dealing with a Kenyan import company on my behalf.

On the night of his original flight my dogs flight was cancelled by Kenya Airways at 00:50 local time. Rachel showed a great amount of professionalism and compassion by staying up late and ensuring the dog was unloaded and safely homed for the night and got him booked onto the next flight!

Thank you all once again!

Amazing! Thank you for getting our girl back to us safely! We moved to Calgary last year but had to move back home last week. She is so nervous so we were so worried but there was constant communication. We are all back home and happy. Again thank you for making everything seamless! 100% recommend!

James handle entry to the UK for my 2 cats coming from Norway. The service was very efficient with a friendly and personal touch, with excellent communication through the process. Highly recommended.

I recently moved from Singapore to London with my two cats. From the moment my cats arrived in London till my cats were entrusted to me at my apartment, the entire process was fast, smooth and efficient. Thank you James Cargo Services and team for the great job done.

Our experience with this company was fantastic - they helped with relocating my childhood cat (Croutons) from Singapore to the UK and they took such good care of her, kept us in the loop at all times and made sure she arrived safe and sound. Despite being an older and scared cat, she is settling in great and I think the easy journey had a part to play in that! Thanks so much again