JB Heating Services Reviews 

We called into the Branksome branch today where we were met by Chris Hills whom assisted us immediately. What a courteous man and he certainly knew his job. Thank you Chris for all your help

Re Job 24570, Will's visit today was excellent. He was polite, patient, considerate, professional and kind in his dealings with me and the efficient way he carried out the boiler service.
He also went the extra mile by quickly checking out a noisy radiator for me and almost instantly resolving the problem.

I also need to compliment Emilie who I think made the booking on how efficient, polite and courteous she was in doing so.

I couldn't be happier with the level of service received today. Thank you.

Needed a service on our boiler. Engineer came out and charged for the service but refused a certificate saying boiler needed 2 new parts. Fast forward 2 weeks, engineer came out again but said he had the wrong parts but company invoiced us £120ish pound for the labour! We disputed this and they said they would put a credit on file but they were just waiting on the parts STILL!
Rang for an update a couple of weeks later to be told we needed a special service certificate for moving house so it would be more expensive! Needless to say we have now gone elsewhere now but I would avoid this company at all costs!

Prompt service. Arrived on time. Gave helpful advice. Very impressed.

Great service.
I would definitely recommend.

Matthew was excellent today. Professional and competent. Jordon also excellent.

I had an ASHP fitted 3 years ago that did not work from day 1. Thankfully JB Heating did a fantastic job of repairing my system and it is now working perfectly. I want personally thank you for doing a fantastic job on repairing my system which is working perfectly now. A special thanks to Gary and Jack who treated myself and my home with respect. I would definitely recommend that you use their services.

The experience was excellent and truly satisfying, highlighting the expertise in elite culinary artistry.

Performed a boiler service, was quick and efficient, highly recommend!

[UPDATE (10.02.26)] A few weeks since leaving my original TrustPilot review, the manager of JB Heating (Jon) unexpectedly and spontaneously reached out to me. Jon offered his explanations and unreserved (and genuine from what I could tell) apologies for a business experience that, in the light of additional information that had since transpired from other jobs with separate customers, he recognised to have been exceptionally bad and not in line with the standards he sets out to provide to his customers. Jon additionally offered a financial compensation for the trouble I underwent; while noting the significance of my ask, he also recognised that it matched my negative experience fairly and awarded it to me, ultimately putting his money where his mouth is. If this is not genuine after-sale customer care and problem mitigation, then I don't know what is: hence my revised grading of my experience.

[Feedback around job] I'll admit I had originally approached JB Heating Services (JBHS) largely reassured by the generally positive feedback I had seen on TrustPilot. What follows goes quite contrary to that impression, especially from an after-sale and customer care perspective.

Last November JBHS quoted me for a domestic immersion tank replacement job in York, which I gave the green light to. The evening before the scheduled job took place JBHS notified me (not by phone but unhelpfully e-mail!) that their supplier hadn't provided them with the tank, and postponed the job by 24hrs; not a great start, still finding it puzzling that such information would only come to light at the 11th hour. Even more surprisingly, installation was paused on the day as JBHS weren't sure I was the actual client; something I had made abundantly clear in previous (also written) communications. Upon speaking with the firm's manager to reassure him -- I was in the middle of work meetings and couldn't believe there was an idle engineer at home stalling -- he admitted that communication on JBHS' part had left to be desired.

Unfortunately the installation job wasn't done properly, in that the night section of the tank wouldn't heat up. After a two-day chase-up with misleading feedback between JBHS and their engineer, JBHS told me that they had carried out the job "successfully and to the highest standards" (verbatim), and I had to sort the outstanding issue -- which they arbitrarily attributed to a fault in my electric home supply -- on my own with an electrician. The independent electrician I hired subsequently stated in a report that "[...] the stat on the bottom element [...] was not positioned correctly so was not making contact through the stat to the element behind [...]" (verbatim), unequivocally diagnosing the issue with faulty installation, while confirming that there was no issue with the electrical supply.

After a week or so of fruitless requests for compensation for JBHS' botched installation and refusal to provide after-sales care, to which JBHS would consistently respond by denying liability and eventually suggesting the fault happened post-installation (!), I threatened to escalate my grievance to the courts. Only at that point JBHS met my compensation request.

Excellent engineer (Matt) and great customer service. Used them for years and would highly recommend

We were a last minute booking however they were clear on when engineer may arrive and on costs. Engineer (Jason) we had was extremely professional and fixed our issue quickly which we are truly grateful for with a small child in the house. Would absolutely recommend to others based on this interaction.

Craig came to fix our boiler and was really helpful. Explained it well and made it understandable to us and why it went wrong. He was quick and didnt waste any time.

Matt was very professional, got the job done as efficiently and quickly as possible. Thank you

Highly recommend this company brilliant services

I cannot praise this company enough. We have had 3 engineers out to our old boiler (not fitted or serviced by this company) over the last month, Jason,James & Gary. They all were helpful in a polite, very respectful way, explaining the problems with our boiler, which eventually led to us buying a new one as ours finally broke completely. This was fitted within 2 days of the old one breaking. JB Heating you have got it 100% right. Lovely staff and great work ethics across the board. Thank you.

James came to look at my boiler. Diagnosed the problem and got it switched back on with half an hour. Friendly and efficient. Talked me through a everything he looked at.
Garry came to do the permanent fix. Very friendly and polite. Chatted with me throughout, without wasting time.
Everything working again.

Excellent company. Contacted them through watapp on Monday booked in boiler service for Tues. We were worried they wouldn't have anyone to do the job as the boiler is in a caravan, but Matt came and knew exactly what was needed.Lovely man, very friendly and a job well done.
I will definitely use them again and I highly recommend .My only gripe was I wasn't given an estimate of the time, only the date. An Am or Pm would be nice.
Thanks very much. 😊

Really efficient service. Gary was a great engineer. Fitted our boiler with neat pipework and he was super friendly and helpful. He cleaned up well after the job too. Would definitely recommend.

Excellent company, would definitely recommend. Needed out downstairs hot and cold water pipes completely changing due to leaks. Got the work booked in quickly and Matt who did the job was excellent throughout, very knowledgeable and did a great job fitting the new pipes, manage to get the work completed quicker that what we expected.

Will definitely use an again and would encourage other to use this company too!