Jessops Reviews 

Decided to sell my Nikon camera and lens so contacted a number of companies for a valuation. With Jessops website it was very easy to submit details and the valuation was received very quickly. The quotation was significantly higher than the camera company I purchased the equipment from and was not dependent on purchasing something. Their evaluation of the equipment was the same as mine and did not reduce the valuation after physical inspection. The Jessops team, in shop and online, were very professional and made the whole experience straightforward Very happy and would highly recommend them if you have camera equipment to sell

Staff were very helpful has I wanted to trade in for a new camera the process was explained and I was happy to take the deal, Thank you Jessops

very courteous very helpful adviser who knew his stuff and understand my issues(severely sight impaired /blind- and therefore an excellent salesman for jessops

Very helpful and allowed me to go outside to try out the binoculars

Very knowledgable and helpful staff and the product was in stock.

Friendly, helpful and supportive.

I bought glasses for viewing a solar eclipse. DPD delivered them on the agreed date, but the package was badly damaged. The courier took a photo of it. The box had been stuffed with paper, but the glasses were just shoved down the side, so had little or no protection. Luckily, they seem to be OK, but maybe a bit more care should be taken in future?

so easy to order online quick delivery and great product would definitely recommend

I would really recommend this store the staff member that helped me called Adam really made it easy to get what I was looking for. I wanted a camera for wildlife photography and he showed me the difference between lenses and how to use it and answered all of my questions clearly.

I had a very disappointing experience with Jessops, specifically the Leeds store.

I originally ordered a personalised A4 calendar for click and collect from the Sheffield store. Around 20 minutes later, Sheffield called to explain they didn't have the stock to complete my order. While that was disappointing, I actually appreciated their honesty because it prevented me from making an unnecessary journey.

They suggested I place the order with the Leeds store instead. Before doing so, I phoned Leeds and explained exactly what had happened. I specifically asked whether they had the stock to produce my personalised calendar and was assured that they did.

This was important because I live in Leicester and urgently needed the calendar before Monday morning. Based on that reassurance, I placed a second order and travelled two hours by train to Leeds specifically to collect it.

When I arrived, I was told the order had only just appeared on their system and that it would be ready in an hour. This confused me because I'd checked the online tracking the night before, which showed the upload to FTP had already completed. I accepted what I was told and waited the extra hour, only to be told that they couldn't make the calendar because they didn't have the required stock, the exact issue I'd phoned ahead to avoid.

My frustration isn't that stock was unavailable. Stock shortages happen. My frustration is that I specifically called beforehand to confirm the order could be fulfilled and was given incorrect information. Had I been told they didn't have the stock, I simply wouldn't have travelled.

As a result, I'm now £40 out of pocket for two personalised calendars that I never received, plus a further £20 for a return train ticket to Leeds, leaving me £60 out of pocket in total because I relied on information that turned out to be incorrect. I also lost the better part of a day travelling and waiting in Leeds, only to leave empty-handed. The entire situation could have been avoided if the store had accurately checked their stock before assuring me they could fulfil my order.

The only positive from this experience was Max at Spellman, who managed to produce my calendar in around 30 minutes after everything that had happened. His professionalism, efficiency and willingness to help were outstanding and completely restored my faith that good customer service still exists. He deserves recognition for going above and beyond.

I hope Jessops reviews how its stores check stock availability before confirming personalised orders to customers, because this experience was entirely avoidable and left me significantly out of pocket through no fault of my own.

Ordered a new £553 lens on Monday and here we are on Friday and not even dispatched yet! Emailed customer services a couple of times who whilst have been quick to respond and confirmed item would be dispatched today, its now 21.05 on Friday night and still not dispatched. Great selection of lenses and good prices but really let down by shockingly slow delivery!!! J22607877

Jessops offered more money for my camera equipment than MPB and WEX so o decided to sell to them, a courier picked up my equipment but there wasn’t a courtesy email or call to say they’d received it, after a phone call they acknowledged the delivery, it then took a week for them to appraise and another week to pay out, pretty poor communication and service.

Coming from Germany and in need of an urgent adapter to charge my devices, I bought a device called World Traveller Adapter. The device turned up to be useless for my devices, its title being totally misleading. I appeared later at the same day there again und explained the case. It was one of the easiest refund experience of my life. I appreciated it a lot! Thank you

this concerns the shop in Leeds

One of the worst customer service experiences I've ever had. Zero communication, the agent I spoke with was rude, dismissive and unhelpful...to the point it seemed deliberate.
I traded in some equipment for cash and had to repeatedly chase up because the communication from Jessops is none existant.
If you are considering selling/trading in to Jessops be aware there will be no communication, your questions will not be answered properly and EVERY stage of the process will be dragged out to the very last minute.
I used Jessops, probably 20 years ago, and the service was fantastic. My experience, this time, was such I will never use them again. Really disappointing

Update following reply from Jessops:

Firstly I will say it is to your credit that, at least, that you don't deny ( after fully examining our exchanges ) that your agent WAS rude, dismissive and unhelpful.

To your point that these interractions were over your chat facility and not as you say 'over the phone or in person' in that regard you are absolutely correct. I did telephone several times ( just for your information ) but nobody seems to want to answer the phone there. I thought spending £30 in taxi fares to visit the shop ( as I did when I brought my equipment in ) every time I wanted to ask a question would be and impractical and prohibitively expensive way to conduct a conversation.

What i would have expected to be able to do was to be able to reply to an email which Jessops would have sent me to confirm receipt of my items but you did not send one so i had a piece of paper from your shop which is really no use for anything.

As for you statement you "advised it would be roughly..."
If you 'advise' something ( in this context ) the only possible definition of that word you are stating it as a fact so you cannot then say 'roughly' because that renders that
sentence meaningless! "We are guessing....roughly" is an accurate statement you may wish to use in future.

Further, I asked for confirmation, on the afternoon of the 5th day, that my money would be in my account that day and your agent would NOT confirm that but said it "should be"...as I ADVISED him, i would be reporting my items as stolen, the following day, if it was not. Then, absolutely, my money reached my account shortly before 6pm

One final observation...everyone who banks online has the capacity to transfer funds immediately if you so wish. Companies ( such as yours ) who try to claim 'it's your bank's fault for the delay just come across as dishonest and dismissive.

I have made several purchases through Jessops. Good customer service every time.

Great service. Just had to drop off in a store and got the money highly recommend.

Staff were friendly & helpful understanding what I needed from a pair of binoculars. I tested various models & purchased a pair that were more expensive than if I'd bought them off the Internet, but being able to try them was worth it.

Delivery was super speedy and the product I bought, was cheaper here than anywhere else. Happy days