Jetpets Reviews 

Great service, we were very anxious about putting our cocker spaniel Winston on a plane from Melbourne to London, but jetpets
Made it easy for us. Katie and the whole team have been nothing short of brilliant. So friendly, caring and at all times patient and a pleasure to deal with. Winston arrived fine and wagging his tail as normal. Would 100% use them again.

I contacted two companies about flying our puppy Alba from Melbourne to Perth. Jacinta from Jetpets was in touch within half an hour (still haven’t heard from the other company). Jacinta was friendly, professional, knowledgeable, very responsive and caring. All the things you want when entrusting a company with your dog. The drop off and pick up were very straightforward. We highly recommend Jetpets to arrange the transport of your furry family member/s

All the best about Jetpets. I transported my dog from Australia to Germany. Everything went well. I did not need to worry, they are super responsive and they handle all papers. Highly recommend.

Ludovico (British Shorthair) and Vittorio (Scottish Shorthair) travelled from Sydney to Milan (Italy). Jetpet helped us to make the relocation smooth and comfortable. Our fantastic rep, Chloe, promptly replied to our questions and provided a seamless customer service experience. The Sydney team was very caring and supportive. They delivered photos and videos of the cats while waiting for plane boarding.

We cannot fault the service we experienced with Jetpets! We moved our British Shorthair from the UK to Melbourne. The information provided was clear, the team (especially Anita) were caring and responsive. They dealt with challenges calmly (not caused by them but by the embargo of travel through Qatar) and sought alternative plans for travel swiftly. Very grateful!

Jetpets relocated my dog from Australia to Poland. I got plenty of information in advance to prepare for the flight. Our agent is an excellent communicator and responded to all of my questions. Pick-up was on time, I received text and photo updates. The dog arrived a little bit tired (which is expected after such a long journey) but in good health. Thanks to the whole team for looking after my doggy!

I used Jetpets to ship my cat from Adelaide to the Gold Coast and the process was very straightforward. The costs were reasonable, and on the day everything went smoothly and I was able to pick up my cat from the Gold Coast airport.

Fantastic and caring customer service from the office team to the agents who collected and delivered our cats. Our experience was seamless and the care for our two cats was outstanding.

We can’t thank the team at Jetpets enough for getting the cats across the planet safely.

Obviously very nervous about sending my dog Milllie on a plane, especially with the overnight in Sydney before arriving in Wellington via Auckland NZ. Awesome communication from Jetpets throughout the pre-boarding and flight experience. Millie arrived slightly earlier in Wellington than expected but we were notified.
The only small negative I will note is the required testing for animal transfer. Totally understandable, but for me to get to the Jetpets facility near Sydney airport, it was about 1 and 1/2 hours in traffic. Would be great if there were satellite vet partners throughout Sydney. But it wasn't a biggie at the end of the day. Main thing was the care given to Millie, which was exemplary. Thanks to Gayelene and the very friendly Sydney team (esp the driver that came to pick her up at 6am! Very kind man).

Every step of the process was made easier through dealing with JetPets. We were particularly impressed with the professionalism of Mandy P who provided the initial guidance right through to final transportation/paperwork arrangements, in a timely, efficient manner. The entire process was seamless and the JetPets team provided a high level of care throughout, resulting in a stress-free experience. We would definitely recommend and use JetPets again.

I just moved back to Spain from Sydney, before the fight I was very worried about my little girl - she's a toy caboodle. She had to travel for several days, different fights, cities, etc. but honestly I just recommend Jetpets 1000% they kept me posted for every move she was having, every vet check, flight change, just everything. They also answered to my emails in a very short time, explaining every step of the process.
We made it home successfully and my dog was just happy when I saw her, not fear, no stress or any behaviour that I can be concern about it.
If you are a human that deeply cares about your pet, believe me, with this guys your pet is going to be in VERY good hands.
Thank you so so much to the entire team.

We have flown our dog, Boston, from Australia to Canada TWICE with JetPets. On both occasions JetPets were professional, organised, communicative, but most importantly, empathetic to a family trying to relocate their beloved (and anxious, and not always a “friends with other strange dogs” kind of dog…) dog to the other side of the world (twice…). JetPets had it under control from start to finish, and we would have no concerns about flying Boston or another dog around the world again as long as JetPets were involved. If you’re worried about flying your animal - speak to JetPets and rest assured they will do everything they can to get them where they’re going safely, and keep us humans calm along the way. Thanks JetPets!

We had a few hiccups at start!!
But all our queries were answered easily by the team
Kira very reassuring with her knowledge
We then had to change dates due to the hot weather another issue easily overcome by team
We then made it to day
Slightly worried when no crate was at depot
I originally asked to hire crate day weekend prior to leaving
1. our dog had never travelled before or been in crate
2. If we had crate prior no mishaps!!
I think it would be helpful to offer
We were all sorted quickly and reassured Evie would be on flight
So small issues
Easily solved
Great experience
Happy to recommend the awesome team
Special mention Kira
A very wise and caring person
Keep up great work guys

From the quotation conversation I instantly felt at ease and that this was the company I wanted to use to send my dog Lyla home to the UK. I popped into their facility early to collect the crate for training and for her rabies jab, the vet was absolutely lovely and reassuring and all staff I dealt with on that day were fab.

Katie has been a fountain of knowledge and reassurance through out the whole process giving us plenty of info and time to complete paperwork and answering all my questions I. A very thorough and timely manner.

The person that came to collect Lyla was very lovely and warm and put us at ease.

We got very thorough info after Lyla’s fit to fly check which she passed but was also comments about her nature and how she is obviously a well loved pet. This put us at ease like you wouldn’t imagine.

Before her flight we got a little pic of her she looked so so happy and a report of what she had been upto.

Whilst we didn’t get anything from her layover, we had flown at the exact same time anyway so we had no idea at of accessing internet anyway so this was fine.

Georgina was our contact at Manchester and she was very informative and the same as everyone else warm and friendly and answered all our questions very quickly.

Georgina was there when we collected Lyla and was so helpful with breaking down the crate etc which she really didn’t have to do and this allowed myself and my partner to be reunited with Lyla which was amazing after a few days apart.

I cannot thank this company and the people I dealt with directly enough, everyone we spoke to was just so helpful and reassuring and kind it really meant a lot and helps reassure you that your pet really is in the best hands. Jet Pets will be the company we will always recommend to others for anyone else doing the big move. We are a couple of days into our new life at home and Lyla is absolutely loving it, she settled in very quickly which I can only say must have been due to the smooth transition, while I don’t doubt that the journey must have been a lot for her, the treatment of her by Jet Pets was so amazing that she has just settled so easily.

Thanks so much to all of you!!

JetPets offered exemplary services from start to finish, whether it was the customer service, the veterinary staff or the cargo teams they were super passionate about pets and their welfare. I felt they kept me informed throughout my dogs journey which provided great piece of mind.

Jetpets (and in particular, Jessica Cinque) is absolutely incredible. I had several personal issues arise during the process of bringing my cats from Australia to Canada, but every time an issue arose, Jessica sprung into action and swiftly resolved it for me. Jessica was my travel agent and her communication, kindness, and willingness to help was absolutely outstanding. She went above and beyond to make this process as smooth and as stress-free as possible for myself and my 2 cats (see photos). My phone calls and emails were always answered promptly, and she met all my needs with no hesitation. She was extremely knowledgeable of everything during the process, and constantly checked-in with me and provided me with updates. I appreciate all of Jessica's hard work and would recommend Jetpets to anyone that has travelling pets/animals.

We moved our boy (cat) from the NSW Southern Highlands to northern Tasmania - a slightly tricky move as he was in boarding at his vets. I was able to arrange everything easily with Kira, our consultant and nothing was left to chance. Jetpets were able to pick him up from boarding and fly him to Launceston. He had first class care all the way. We were updated about how he was travelling at every step and we particularly loved the pre-flight note (with photos) that let us know how his night in boarding with Jetpets went. Pick-up at Launceston was very easy and he didn't seem at all fazed by the experience. Warmly recommended service. Well done, Jetpets!

Kerryn, Lana and team Jetpets are fantastic!

This is the second time I have used Jetpets. First for our maine coon from Melbourne to Parabadoo in remote WA, and now from Brisbane to Geraldton WA. The breeder had three of her pups go to their forever homes this month through Jetpets and we all agree that you are exceptional with your care and love for our furbabies.

Lots of communication throughout the process and during travel too. Thank you, as they say about dog training, it is often more about the owner than the dog. My Pippa is home and we are very grateful for all you did. Thank you.

Thank you for such a compassionate and lovely service professional and prompted.

It was our first time with many peoples emotional involved from her real owner , fostering mom , rescue organisation, myself and Lilian 11.5 year old Greyhound with the limping broken legged from the racing.

We all had been thru a lot already to try to make her final year as best as we can and Jetpets made everything so much more easier within 3 days especially before Xmas busy time.

So thank you from the bottom of our hearts and four paws of Lilian now she stating to settle after that life transition. 🙏🏻🌺

If I could write a 10 star review, I would.
I have a particularly anxious cat and I was very nervous to have her travel overseas to her new home. From the moment I reached out to JetPets, right up until Holly entered our apartment, JetPets have been beyond impressive with their communication, question answering (I had MANY), and how they handled Holly when they met her. Holly arrived happy and curious to explore - thanks to their efforts.
Their updates were so reassuring. I cannot recommend them high enough. Shoutout to Kira and Jessica - legends. Holly and her family are so grateful!!!