Jetpets Reviews 

I moved my cat Taz from Victoria to Tasmania. Very anxious about the whole move and how she would fair. Arrived safe and sound and while slightly bewildered settled in as soon as I got her to the car. Thank you so much for taking such great care of my side kick.

Jetpets communication, attention to detail and care of our beautiful dog was awesome! She travelled from Tamworth NSW, to Karratha WA. She arrived happy, healthy and full of beans. Thank you 😊

We moved our dog Blu from London to Sydney, I honestly can't recommend Jetpets more, they were so professional, helpful and patient, trust me the amount of organising it takes to prepare with vaccines/blood tests etc from the UK to Australia can be quite overwhelming as well as it being an emotional time, but they took care of everything! They even liaised directly with our UK vet when it came to timings and relevant certificates being sent over, I couldn't have done it without them.
Gillian was my lovely contact here in Australia, she was amazing, always available on the other end of the phone ready to answer any of my queries. She was there every step of the way!
Blu arrived safe and sound after his stay in quarantine a week ago and he was in perfect health, the quarantine team were very good at liaising with me during his time there keeping me updated about his eating, his toilet, him settling in etc.
Lexia who delivered Blu to our door was great too, she waited and I'm sure enjoyed watching the reunion!
Before then handing over paperwork etc.
Thank You Jetpets!!

Jet pets were great in every way.
Moving pets internationally is a daunting process but Jet pets made it so easy. Everything explained clearly.
Our Jack Russel brothers Basil and Rusty flew last week from Sydney to Bangkok to Chiang Mai where we picked them up.
The staff at Jet pets are genuinely pet people who care.
Through their trip we had constant updates and photos of where they were and how they were doing which was great.
Overall a great experience.
We wouldn’t hesitate to recommend Jet pets to anyone looking to transport their fury friends internationally.

Ian and Peach

I've just moved my dog from Australia to the UK. Jetpets are absolutely fantastic! Every step of the way was a breeze, from go to whoa, they handled absolutely everything! I got updates throughout her travel days, photos and alot of information on how my girl was doing. I was quite anxious and they really put my mind at rest. She had a dedicated carer at the boarding kennel while she was waiting for her flight. A total of 4 days. My girl was so happy when I collected her, I could just tell she had been very loved, and soo well cared for. I tell everyone how fantastic Jetpets were and would highly recommend them to anyone relocating their pets. Wonderful experience!

We used Jetpets to transport our lovely dog from Melbourne quarantine to Sydney. Jordi and the team were super helpful and kept us informed with lovely reports and photos which was incredibly reassuring. Highly recommended!

I cannot speak highly enough of Erin Whitford and the Jetpets team. We recently flew our cat Hazel and from start to finish the experience was absolutely seamless.

Hazel is like my daughter, so naturally I was incredibly anxious about her first flight. Erin went above and beyond to make me feel comfortable every step of the way. Nothing was ever too much trouble and there were truly no such thing as “silly questions”, every concern I had was met with patience, professionalism and genuine care.

The updates and communication throughout the process were exceptional and knowing Hazel was in such capable hands gave me complete peace of mind. When she arrived safe and sound, I honestly couldn’t have been happier.

If you love your pets and need to fly them, I would highly recommend Jetpets – and Erin Whitford in particular. The level of service, compassion and attention to detail is second to none.

Thank you again for taking such incredible care of our girl

Jetpets were amazing in helping me to bring my 3 year old Ragdoll Baby to Malaysia from Australia in March 2026. Can't thank the guys enough. They were so dedicated and professional and Baby was looked after at all stages of the transfer. Would highly recommend them to others who need to relocate a pet.

Really great communication throughout with Jetpets. They arranged my pets transport from quarantine in Melbourne to Sydney, and they really helped take away any stress or concern I had about the last leg of my dogs journey. It was also so lovely to receive pictures and a little report card after having to go the length of quarantine with no updates.

Transporting pets? Look no further. We had the beautiful god-cat Ra flown from Melbourne to Perth y’day, couldn’t have asked for better service. Erin, who dealt with all my queries was excellent, organised the trip very well. They care about the welfare of all the animals & keep you informed of your pets progress.
Pick up in Perth was wonderful, Ra was in air conditioned comfort with 2 great staff members to look after him. Jetpets will always be my first choice, thanks, Rose.

Jetpets handled my two cats long trip from perth to Dubai, and i cannot thank them enough for such a professional smooth handling of all aspects of their trip. Both my cats are healthy and happy.
Thanks so much for everything:)

Sincerely from me and my wife, we thank you and the rest of the Jetpets team in assisting our lovely baby girl on her journey from California, to then Kansas, then Texas up to our new home in Brisbane, Australia.

Having you and Jetpets assist us is the best decision we've made for our move. The amount of worry that was taken off our hands was immense. You guys were always so keen to help and assist with any query, and communication was prompt and easy. We also greatly appreciated how you guys were ontop of everything (from her safety, food requirements, providing updates and caring for her) when Pusheen was delayed due to the weather and unforeseeable events.

Choosing Jetpets gave us security that everything was OK and under control. And now our baby is here, and she seems happy and already asking for play and pets!

Thank you again, from the bottom of our hearts, for delivering our baby safe and happy to our new home.

Sincerely,
Arianne and Valerie VanSile

We relocated from Sydney to London in December, 2025. I was incredibly anxious for weeks about the trip for our 15-year-old cat, Pippa, but Nicole and Kaye calmly and patiently reassured me with each email and phone communication. We really appreciated the email and text updates once Pippa was picked up from our home. It was a long trip for us all, but we were happily reunited at Gatwick with Pippa, who was in good health. She settled really quickly into our Airbnb. I'd definitely use Jetpets again.

We can’t recommend Jetpets more highly, the service we received for our dog Lily was amazing. Jetpets collected Lily from quarantine in Melbourne and flew her up to us in Sydney, delivering her straight to our door. We received regular updates along the way and a photo at point of collection.
Lily arrived in excellent health, happy and excited to see us. We could tell she had been well cared for every step of the way.
Thank you!

Fantastic communication throughout pet journey with regular updates and personalised care. Lovely people that I trust with my feline fluffies' lives.
Shout out to Erin Whitford for booking travel and accommodation, sending updates, following up on pet welfare and safety and placing my two fluffies first.

This review is long overdue — sorry JetPets! But I truly can’t recommend this company enough. If I ever had to move a pet again, JetPets would absolutely be my first choice. Katie and Gillian were absolutely the best!!

From start to finish, they were there for both my cat Teela and me every step of the way. They handled everything so professionally and with such care, which made an incredibly stressful situation feel manageable and reassuring. They kept in constant contact, updating me and letting me know how Teela was doing, which gave me so much peace of mind.

We moved Teela from Adelaide, Australia to Seattle in 2024, and the entire process was handled perfectly. Teela was clearly well cared for, and thanks to JetPets, she adjusted to her new life in the USA so well — you’d never know she went through such a big journey.

I know this review is late (life got busy with the big move!), but I never forgot how wonderful this experience was. Thank you, JetPets, for taking such amazing care of my girl and making such a huge transition so much easier for us both. Highly, highly recommend!

I could not rate JetPets more highly. They looked after everything involved in exporting our 8 year old dog Chester from Sydney to London earlier this week.

Special thanks to Jacinta in Sydney and Kerrie-Ann at Airpets in London.
The process was made very easy and we were well informed at every step.

After careful consideration we chose JetPets because they are a family business and highly rated by their peers. We also liked that he had a stop over in Doha and a chance to leave the crate for 24 hours.
Chester’s flight arrived around 2pm on Wednesday and he was collected at 6pm from Heathrow Animal Reception Centre and is now embracing his new London life.
Thank you team JetPets.

I would definitely recommend Jetpets for anyone wanting to fly their cats. I have 2 nervous travellers who were picked up in the Northern Rivers of NSW to fly to Melbourne and from first corresponding with Erin who always replied promptly and professionally to Sharne picking them up right on time who was so calm and kind (especially when I became sad) to Louise in Brisbane sending me pet reports and photos to Amy in Melbourne letting me know they were both ok and doing well. It was such a relief to know that they were handled with care and consideration. Highly recommend.

Trustworthy service. Thank you so much to a smooth transit for my cat. Your service made our first move so much easy.

Jetpets together with their associates Airpets in UK looked after my 5yo Labrador Daisy from Sydney to London and back again 7 months later. I was kept informed at all times about her progress on her journey out and back. They looked after the mountains of paperwork necessary and made sure I knew what I had to do on my part to get her home and satisfy both the UK and Australian regulations. I can really recommend them as being caring and efficient.