Jetpets Reviews 

Great care and service MEL->LAX
I wanted to relocate my 16yr old bealge mix. Jetpets assigns an agent to help with the travel and all the booking details. When Charlie was in transit I was getting photos and emails on his care and pre flight walk. This helped to alleviate some of my fears.

Great service and care. Thanks Jetpets!!

Jetpets has done a fantastic job in transporting our pet overseas. SPECIAL thanks to MEL (Melanie) who went way above and beyond to coordinate everything within a short period and during the Christmas and New Year break. Moving pet is no easy task with so many things to coordinate- vaccinations, blood tests, vet reports and more. Mel team guides us every step of the way and made it as easy as possible for us and coordinated so well.
Transporting a pet is also expensive but considering the effort and process required I now realise why it’s expensive. All their partners are excellent too like boarders, vets, partners at destination etc. Sandy Paws/ Joel spent almost 10 hours in completing the import process to door delivery. Well done guys.

I can't give Jetpets enough stars. Fantastic service from them and Iris at a stressful time. Jetpets ensured a smooth transition for my dog and cat and were on top of everything, including boarding. Amazing communication by email and phone. I felt it was a very personal service. The website is also very informative.

Our experience with Jetpets was was first class - From the initial enquiry to the day our pup landed, everything was exceptional from the Jetpets team and global affiliates - Especially Rachael our Jetpets Consultant.

We were moving back to the UK from Australia and wanted our 4.5 year old pup to join us - We were extremely anxious doing this and didn't know where to start - Rachael was assigned as our dedicated consultant and was a pleasure to deal with - She was incredible patience with my calls, questions and emails - Always responding quickly and putting our minds at rest on the process, paperwork and keeping us calm.

Buddy had to go into boarding for 3 days prior to his flight to have all this paperwork and health checks completed - He stayed at the Brisbane Pet motel who were amazing, and again took my calls and gave me updates.

You get regular updates and emails from Jetpets with key milestones as to where you pet is and the next step. Buddy was picked up for boarding on Friday the 28th of November and his first flight was on Monday the 1st of December to Doha. Once in Doha he had an overnight stay at the state-of-the-art Live Animal Centre to stretch his legs, relieve himself and have some well needed food and water - While we were there we got an email post card from them with a picture of Buddy saying he was well and could not wait to see us. After his stay he flew to London Heathrow on the 3rd of December landing the same day.

When he arrived at London Heathrow, you immediately get updates for the Airpets team including a picture of him out of his crate in a nice comfy boarding pen. Then they keep you informed of the clearance process that can take 4-6 hours - once cleared and all government docs complete my husband was able to pick him up without quarantine.

Buddy flew well, we did a lot of training prior for him to get used to the crate which is so important. When he arrived in London he was well, healthy, tired and a bit grumpy but then so are most humans on a long haul flight! ha ha

I cannot thank Jetpets, Brisbane Pet Motel, Qatar Airlines, and Airpets enough for the care you gave our little boy - to see him reunited with is daddy over facetime was amazing and I can't wait to be reunited with them soon.

Rachael, words cannot express my thanks and appreciation to you - I felt like you became a close friend during this process! Your knowledge, care and attention to detail is outstanding - Thank you so much for guiding us through the fog of paperwork and preparation for Buddy - He is one happy little boy with his daddy now and I cannot wait to be with them too.

We had a brilliant experience with Jetpets. From the first enquiry to the final drop-off, the staff were professional, kind, and clearly cared about our pet’s wellbeing. They explained every step of the process, kept us updated, and were always quick to respond to emails and calls, which really helped reduce our stress.

Our pet arrived happy, calm, and in great condition, and it was obvious they’d been well looked after along the way. For the level of care, organisation, and communication, we found the cost very fair and good value for money. We’re extremely grateful and would highly recommend Jetpets to anyone looking for a safe, caring, and reliable pet transport service.

From start to finish, our dogs journey from Melbourne quarantine to Sydney airport was straight forward and easy thanks to Jordi and the team at Jetpets.

Thanks for getting our pooch back to us safe and sound.

I’d highly recommend Jetpets to anyone thinking of sending their pet on an internal flight in Australia. 🇦🇺

Amy ftom Jet Pets acted in a very proffessional manner at all times even though I need to book a kitten on at very short notice and this was done at no stress to me...theend of journey was great and the email to let me know my baby was in safe hands with the new owner Thank You to all that helped our journey

Absolutely the best service ever, the staff and communication was second to none. Highly recommend 😊

We had a fantastic experience with Jetpets who we used to transport our dog from Australia to New Zealand. They were super communicative throughout the end-to-end process, and they were also very flexible when we needed to make some logistical changes because of our own moving schedule. We had previously relocated our dog from
the USA to Australia and had an entirely different experience with our chosen pet transport company, so it was a huge comfort to feel we were all in safe and competent hands. We will be using Jetpets again and we highly recommend their services.

Cannot praise this company highly enough. From the beginning to end they were helpful informative and caring. We transported both our dog Groot and our cat Rocket from Melbourne to London. We got the crates early as Groot had never been in one and that was so easy and the delivery guy was amazing put me at ease straight away. The document process was clear and precise and very easy to follow. The day arrived and pick up was so calm and easy, updates the entire way. When they arrived they were happy to see us but more interested in their new surrounds like nothing had happened..... They have settled in beautifully and adapted well beyond my expectations and I believe that is due to their caring wonderful experience with Jetpets. I couldn't recommend them more. Everyone we dealt with were amazing!!! Clearly all passionate animal lovers.

Mel and the team at Jetpets were absolutely fabulous when bringing my cat from Australia to the UK. It was such a big move, and I was quite anxious but Mel was really patient and understanding.
Everything went smoothly and I loved the reports and updates I received from Jetpets and then the UK team at the Animal Centre in Heathrow.
I would highly recommend them...

This is our second year using Jetpets to take our small dog to Australia for the winter and then back to New Zealand. The process was seamless both years, the staff are friendly on both ends (Aus and NZ) and are also very helpful and responsive to email questions. They help you with the dates for the veterinarian appointments, and the veterinarians that work for Jetpets are really friendly and easy to deal with in both Australia and NZ. During travel time the team keep you informed of your pet's progress along the journey, and help get the pet through customs on both ends of the journey. I would highly recommend using Jetpets and I will be using them next year again.

We are so thankful to Pet Express & Jetpets who got our dog over to Australia smoothly and as easily as possible! It's a long process, and we had to make alterations during it due to visa delays, but no matter what they were extremely helpful at all stages, and provided all the information we needed to adjust and ensure our dog got over without a problem. They were extremely experienced with the process and we felt comfortable the whole time even with the many requirements Australia has for importing pets. Our dog is now with us in Australia, and we're so happy!

Chloe and the team at Jetpets were fabulous. They made the complex problem of moving our cat and dog to the United Arab Emirates a seamless process. They made all the bureaucracy simple for us, booked the flight, picked up our pets from our door in Sydney and delivered them to our door in Dubai, and sent updates along the way.
What also struck me was that they all seemed to be pet-people. No one seemed to be just doing a job! Can’t recommend them highly enough. Thank you.

Jetpets assisted us with relocating our large dog from Australia to the UK in February 2023, and then back to Australia in September 2025.

On both occasions, Jetpets and their associates provided the utmost care for our dog and showed great professionalism throughout the complicated process of international pet relocation.

A special thank you to Jordi, our point of contact, for guiding us every step of the way.

I wholeheartedly recommend Jetpets to anyone needing to relocate their pet and would not hesitate to use their services again in the future.

Thank you, Jetpets!

I have been following along numerous community posts that have been looking for a dog called Peppa. Peppa was flying from Harvey Bay, transiting through Brisbane, enroute to Perth. The dog escaped the Jetpet handlers in Brisbane airport and was missing for 4 weeks. Eventually found near the airport in a construction site where she first escaped into. This is appalling, they should not be taking dogs from their crates in the open to put them on leashes to walk and toilet. This should occur in a fully enclosed room where there is ZERO chance of escape. Since Peppa's escape, a number of other people have reported online that the same happened to their animals. EXERCIZE CAUTION using this company. They should have an obligation of care. Peppa can't speak out so I'm speaking out on her behalf. Here is a copy of here story on FB -“Peppa” went missing at Brisbane Airport during a layover on August 18, 2025.
She was traveling from Hervey Bay to Perth with JetPets when she escaped. “Peppa” was found in the bush area on Quantas Dve near a construction site almost 4 weeks after she she went missing. On Wednesday a truck driver reported sighting her on Qantas Dve, rescue volunteers moved the trail cameras and food station to this area. That night “Peppa” was seen on camera. Her Mum (owner) was flown in the next morning & “Peppa” had calmed down enough to approach her Mum whilst she sat near the feeding station.
“Peppa’s” story is testament to a dog’s incredible instincts & adaptability to find food, water & shelter to survive for a significant period of time in the wilderness". Jetpets didn't even have the courage to post online on their own FB page. Shameful.

We found it very disappointing to see that the photos and videos shown on the website differ significantly from reality. There was no Jetpets staff present to receive our cats upon departure, nor to hand them over to us at arrival.

The crates we supposedly purchased and that were meant to be prepared for our cats turned out to be used, dirty, covered in dust, and in very poor condition. Zip ties had to be used on the crate doors to prevent them from opening, and we believe that because of this, one of our cats injured her nose, she arrived at the destination with three cuts and blood on her nose.

I would never use this service again.

I have been in contact with the Jetpets team for over a month, and throughout this time you have all been so kind and helpful in assisting me with confirming Fedex’s journey to Perth. Your support has meant so much to me.
Finally, I want to give a special thanks to the lovely Tiana for safely bringing Fedex back to me in perfect health. I am truly grateful for all the help and care you have given along the way.

We are so happy with the amazing service from our Jet Pet handler, Tiana. She delivered our dog to us in Perth after his flight from Melbourne and took such wonderful care of him. Our dog was calm and happy when he arrived, and it’s clear he had been handled with so much love and care. We’re truly grateful for Tiana’s professionalism and kindness. We’ll definitely use her service again in the future and highly recommend her to anyone needing pet transport!

I write this review with a heart full of gratitude for the outstanding service provided by Jetpets in partnership with Grace Removals. I am sure many fellow pet parents will relate to our story. Just 30 days before my relocation across the globe (Australia to the USA), the company I had hired—and fully paid—to arrange my cats’ relocation (Gandalf and Farofa) let me down. The contract was cancelled, and no refund was issued. Since 30 days is the minimum time required to organize an international pet relocation, given the complexity of the process, I felt a deep sense of despair.

In that moment, I turned to Grace Removals, who were already handling my household move. On the same day, Darija Kutni from Grace connected me with Rachel Eyles from Jetpets, who quickly provided a fair quote. I accepted it, and within just a few days, my cats’ journey was fully booked and all arrangements coordinated to fit with my travel plans.

It is difficult to express the relief I felt—from the fear that my cats might not be able to relocate with me, to the peace of mind that came with the professional, responsible, and genuinely caring service Rachel and the Jetpets team provided.

When the weekend of the trip arrived, we dropped Gandalf and Farofa off at Hanrob Pet Hotels, carefully selected by Jetpets. Although parting with them was hard, I was reassured by the attentive care they received, along with prompt updates from the hotel staff. Jetpets also kept me informed every step of the way, from the final vet check-up to documentation and flight check-in.

Upon arrival in the USA, my cats were reunited with me just a couple of hours after landing. They were understandably a little stressed, but safe, healthy, and secure in their travel crates.

To everyone who played a role in bringing Gandalf and Farofa safely to the USA and reuniting us—I offer my most heartfelt thanks. To anyone reading this review, I give my strongest recommendation to Jetpets, Grace Removals, and Hanrob Pet Hotels.