When i phoned to place my order the lady was very polite and very helpful. The item, an articulated, powered, floor sweeper was despatched same day and delivered 2 days later. Unfortunately the cove... Toon meer
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Lees wat reviewers zeggen
The couriers are getting more and more LAZY they cant even be bothered to bring our parcels to us they leave them in the lobby which is not a safe place the parcels get STOLEN and we do not get them b... Toon meer
Received my wall heater in days of ordering it, easy to fit in my workshop, but no remote control was in the box. Contacted customer service and told them and they said one will be sent out, hopefully... Toon meer
Josh & Jake from the roofing team attended our property today to conduct a roof inspection as we had some concerns about a major leak. They ended up just fixing the roof on the spot for us which was a... Toon meer
Bedrijfsgegevens
Over JML
Geschreven door het bedrijf
DISCOVERING GREAT IDEAS FOR OF 30 YEARS
We love discovering new ideas at JML and, for over three decades, our passion has been seeking out clever ideas to solve some of life’s little problems.
Founded in 1986 by John Mills, JML was run from the basement of his family house in Camden. Today, JML is still a family-owned and run business, with the same guiding principles of quality, value, and innovation that we had when we launched our first product, as we have now with over 2000 products sold across 50 countries, worldwide.
Our team of product developers search the globe for great ideas and creative solutions. From problem-solving gadgets to time-saving tools, our products help make everyday tasks, in and around the home, easier. All our products are rigorously tried, tested and developed in the UK to ensure they meet our exacting standards and surpass all British safety regulations and compliance standards.
From clever cookware and speedy-cleaning equipment to smart storage ideas and beauty hacks – we’ve got a product that is sure to surprise and delight anyone. And, with around 12,000 points of purchase across the UK, you can find some of our most popular products in your local Asda, Boots, Tesco, Wilko and Robert Dyas, as well as in many more stockists up and down the country's high streets and retail parks. Sold alongside our iconic video screen demonstration stands, JML products have been loved and trusted by retailers and shoppers alike for over 30 years.
Whether you shop with us in-store, on JMLdirect.com, or via our pioneering home-shopping channel and infomercials, we’re confident you’ll love your JML product. So much so, all our products are backed with a 30-day, no-quibble, money-back guarantee. If you don't love the product as much as we do, we'll give you your money back, no questions asked. What’s more, for peace of mind, all our products come with a one-year warranty.
Customer satisfaction is at the core of what we do. From finding products we think you’ll love, to helping answer your questions and resolving your problems, we're dedicated to offering superb service. It's one of the many reasons we have gained such a loyal customer following over the years and why we are still here today.
Our UK-based customer care team are on-hand 24/7 to help with customer queries. The nice ladies and gentlemen, (no automated call centres or bots here) in our South Shields' Contact and Distribution Centre, know our products inside out and they love a good chat too so if you need us, we are always here to help make shopping with JML, and using our products, as easy as possible.
We hope you enjoy shopping with us.
Shop Now: Kitchen | Health & Beauty | Home & DIY| Pets | Gift Ideas | Offers |
Contact
- Customer.Service@jmlgroup.co.uk
- Freephone 0808 206 0600
- JML Customer Services
- Unit 1 East Side
Port Of Tyne
Tyne Dock
South Shields
Tyne & Wear
NE33 5SP
- Unit 1 East Side
Contactgegevens
610 Chiswick Green, W4 5RU, London, Verenigd Koninkrijk
- 0800 031 9020
- customer.services@jmldirect.com
- www.jmldirect.com
4,1
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15K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I bought the zen feet unit from Amazon
I bought the zen feet unit from Amazon, it worked OK for 2 days.
The battery life was about 10 minutes.
The unit then failed, I could hardly feel it on full power although fully charged.
I contacted Amazon who told me that I had to pay to return it, also I would only recieve a partial refund.
This left me feeling "What's the bloody point?"
13 augustus 2026
Review zonder uitnodiging
Antwoord van JML
Thank you for leaving us a review.
We do appreciate all types of feedback, positive & constructive. This is a good indicator on where we can improve as a company and will use your feedback to help with the service we provide moving forward.
Very good value
Very good value. Highly satisfied and very quick delivery
20 augustus 2026
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Antwoord van JML
Thank you for sharing your 5 stars with us.
It's total rubbish does not work like…
It's total rubbish does not work like it says on TV ads hurricane more like little breeze
26 augustus 2026
Review zonder uitnodiging
Antwoord van JML
Thank you for leaving us a review.
We do appreciate all types of feedback, positive & constructive
I have had one of the solar security…
I have had one of the solar security lights before it lasted years and I could not fine any in stores so jml direct came to the rescue so easy to order and very quick delivery and the light is fantastic great value for money
22 augustus 2026
Review zonder uitnodiging
Antwoord van JML
Thank you for sharing your 5 stars with us.
We really appreciate the feedback
Replacement Item
I ordered a replacement cover for a Dribuddy.
The website was very easy to use and navigate.
Delivery was very quick and efficient.
Will definitely use JML online again .
14 augustus 2026
Review zonder uitnodiging
Antwoord van JML
Thank you so much for taking the time to share your experience with us.
I have bought several items from JML…
I have bought several items from JML and as yet not received a bad item and the delivery has been very good too I am sure I will purchase more items in the future
15 augustus 2026
Review zonder uitnodiging
Antwoord van JML
Thank you for your lovely comments and continued support.
Very poor item
I have brought 2 of the zappars .for catching flies etc only tried one total waste of money doest do what it's meant 2 do can't send them back because ive thrown away the larger box that they originally came in
14 augustus 2026
Review zonder uitnodiging
Antwoord van JML
Thank you for taking your time to leave feedback for us as we really appreciate every customer to help grow our business.
It looks bigger on TV than it actually…
It looks bigger on TV than it actually is
24 augustus 2026
Review zonder uitnodiging
Antwoord van JML
Thank you for leaving us a review.
Total waste of money
Total waste of money, hasn’t caught one fly.
27 augustus 2026
Review zonder uitnodiging
Antwoord van JML
Thank you for leaving us a review.
We do appreciate all types of feedback, positive & constructive. This is a good indicator on where we can improve as a company and will use your feedback to help with the service we provide moving forward.
I am so glad I got this so great and so…
I am so glad I got this so great and so handy to use. So good for the money.
27 augustus 2026
Review zonder uitnodiging
Antwoord van JML
Thank you for sharing your 5-Star experience with us
I LOVE JML
I LOVE JML and their products. I have just ordered some sunglasses and they are brilliant. I will be ordering more products as well with some for Christmas presents.
27 augustus 2026
Review zonder uitnodiging
Antwoord van JML
Thank you for your lovely comments and continued support.
Ordered a magnetic mesh curtain
Ordered a magnetic mesh curtain, when it arrived there was a tear that had been sewn up, customer services sent me another one and that was the same. First time buyer of JML and my last.
26 augustus 2026
Review zonder uitnodiging
Antwoord van JML
Thank you for leaving us a review.
We do appreciate all types of feedback, positive & constructive. This is a good indicator on where we can improve as a company and will use your feedback to help with the service we provide moving forward.
Great value
Great value, quality, price, never had any problems with delivery, very professional
17 augustus 2026
Review zonder uitnodiging
Antwoord van JML
Thank you for sharing your 5 stars with us.
We really appreciate the feedback and are looking forward to your next shopping experience with us.
Quick delivery they work fine many…
Quick delivery they work fine many thanks
14 augustus 2026
Review zonder uitnodiging
Antwoord van JML
Thank you for sharing your 5-Star experience with us
I brought the JML Rotorazer from my…
I brought the JML Rotorazer from my local argos for £40 lower than the advertised £69 found it to be useless. Very poorly designed the wheels hard to put on as spanner supplied does not fit as its obstructed by ribs on the guard the wheels fit to. When the device is assembled it doesnt want to cut anything just jams up .The whole thing isn't worth the money I paid for it let alone what JML ask on their commercial. A child's toy would do a better job.
25 augustus 2026
Review zonder uitnodiging
Antwoord van JML
Thank you for leaving us a review.
We do appreciate all types of feedback, positive & constructive. This is a good indicator on where we can improve as a company and will use your feedback to help with the service we provide moving forward
Thank U very much for my purchase I am…
Thank U very much for my purchase I am very happy and hope my husband love's his Christmas present
20 augustus 2026
Review zonder uitnodiging
Antwoord van JML
Thank you for sharing your 5 stars with us.
We really appreciate the feedback
Starlyf Power washer
Excellent 5-star service from this supplier. The goods arrived before the allotted time and were well packaged. The goods were exactly as described by the seller. I have no complaints or problems with the overall standard of services as supplied by this seller.
19 augustus 2026
Review zonder uitnodiging
Antwoord van JML
Thank you for sharing your 5-Star experience with us
Love the copper stone pans
Love the copper stone pans. We’ve had several of them and the non stick properties are great.
23 augustus 2026
Review zonder uitnodiging
Antwoord van JML
Thank you for sharing your 5 stars with us.
We really appreciate the feedback
item i orderd arrived broken ,still…
item i orderd arrived broken ,still waiting for lable to send item back ,for a replacement now been ten days
13 augustus 2026
Review zonder uitnodiging
Antwoord van JML
Customer satisfaction is our primary concern, and we spend a great amount of time working with our teams to ensure that we are providing the high-quality products and services which our customers expect and deserve
Good communication and my new Soft…
Good communication and my new Soft Sitters are great, really help my lower back. A great buy.
15 augustus 2026
Review zonder uitnodiging
Antwoord van JML
Thank you very much for your review! So glad to hear you are happy with your purchase.
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