When i phoned to place my order the lady was very polite and very helpful. The item, an articulated, powered, floor sweeper was despatched same day and delivered 2 days later. Unfortunately the cove... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The couriers are getting more and more LAZY they cant even be bothered to bring our parcels to us they leave them in the lobby which is not a safe place the parcels get STOLEN and we do not get them b... Toon meer
Received my wall heater in days of ordering it, easy to fit in my workshop, but no remote control was in the box. Contacted customer service and told them and they said one will be sent out, hopefully... Toon meer
Josh & Jake from the roofing team attended our property today to conduct a roof inspection as we had some concerns about a major leak. They ended up just fixing the roof on the spot for us which was a... Toon meer
Bedrijfsgegevens
Over JML
Geschreven door het bedrijf
DISCOVERING GREAT IDEAS FOR OF 30 YEARS
We love discovering new ideas at JML and, for over three decades, our passion has been seeking out clever ideas to solve some of life’s little problems.
Founded in 1986 by John Mills, JML was run from the basement of his family house in Camden. Today, JML is still a family-owned and run business, with the same guiding principles of quality, value, and innovation that we had when we launched our first product, as we have now with over 2000 products sold across 50 countries, worldwide.
Our team of product developers search the globe for great ideas and creative solutions. From problem-solving gadgets to time-saving tools, our products help make everyday tasks, in and around the home, easier. All our products are rigorously tried, tested and developed in the UK to ensure they meet our exacting standards and surpass all British safety regulations and compliance standards.
From clever cookware and speedy-cleaning equipment to smart storage ideas and beauty hacks – we’ve got a product that is sure to surprise and delight anyone. And, with around 12,000 points of purchase across the UK, you can find some of our most popular products in your local Asda, Boots, Tesco, Wilko and Robert Dyas, as well as in many more stockists up and down the country's high streets and retail parks. Sold alongside our iconic video screen demonstration stands, JML products have been loved and trusted by retailers and shoppers alike for over 30 years.
Whether you shop with us in-store, on JMLdirect.com, or via our pioneering home-shopping channel and infomercials, we’re confident you’ll love your JML product. So much so, all our products are backed with a 30-day, no-quibble, money-back guarantee. If you don't love the product as much as we do, we'll give you your money back, no questions asked. What’s more, for peace of mind, all our products come with a one-year warranty.
Customer satisfaction is at the core of what we do. From finding products we think you’ll love, to helping answer your questions and resolving your problems, we're dedicated to offering superb service. It's one of the many reasons we have gained such a loyal customer following over the years and why we are still here today.
Our UK-based customer care team are on-hand 24/7 to help with customer queries. The nice ladies and gentlemen, (no automated call centres or bots here) in our South Shields' Contact and Distribution Centre, know our products inside out and they love a good chat too so if you need us, we are always here to help make shopping with JML, and using our products, as easy as possible.
We hope you enjoy shopping with us.
Shop Now: Kitchen | Health & Beauty | Home & DIY| Pets | Gift Ideas | Offers |
Contact
- Customer.Service@jmlgroup.co.uk
- Freephone 0808 206 0600
- JML Customer Services
- Unit 1 East Side
Port Of Tyne
Tyne Dock
South Shields
Tyne & Wear
NE33 5SP
- Unit 1 East Side
Contactgegevens
610 Chiswick Green, W4 5RU, London, Verenigd Koninkrijk
- 0800 031 9020
- customer.services@jmldirect.com
- www.jmldirect.com
4,1
Goed
15K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 19% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van JML
Thank you for your lovely comments and continued support.
The bug zappers used for 6 days
The bug zappers used for 6 days. Still waiting for a fly to help out
14 augustus 2026
Review zonder uitnodiging
Antwoord van JML
Thank you for leaving us a review.
We do appreciate all types of feedback, positive & constructive. This is a good indicator on where we can improve as a company and will use your feedback to help with the service we provide moving forward
Scammers
My 75 year old mum ordered some seat pads a few weeks ago over the telephone to JML . Then a few days ago her bank stopped a payment of £29.99 going out to Froogul. She has had to cancel her bank card now as well as causing her a lot of stress and upset. Upon me investigating and checking her bank statement it seems that this Froogul took £1.99 out on the day of her phone call which she didn’t even realise. She did not consent to any additional payments other than the goods she purchased. This is a scam company taking advantage of elderly people. Shame on you 😡😡😡
21 augustus 2026
Review zonder uitnodiging
Antwoord van JML
Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.
We refute any claims that personal or bank details have been used without permission.
In order for us to have processed the membership, your mother would have agreed to the trial, and given us permission to charge her account at the end of a call that she made to purchase a product. All the terms and charges are advised on this call and an agreement password must be given as permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This is also followed up in a welcome letter sent by email or via the post, which includes the date the full membership fee will be processed, and our contact details should you wish to cancel. Our policy is to allow cancellations at any time, we even publish our contact number on the payment descriptor to make it easier to contact us.
If you want us to investigate your complaint and provide you full details on how and when your mother signed up for the programme and agreed to the T&CS, please provide us with her full name and address so we can identify her record, along with her written agreement that we can speak to you in relation to her account. You can do so by sending an email to support@froogul.co.uk
Alternatively, if you wish to speak with someone, please call our member services team on 0808 281 4760
Easy grabber best I have used
Easy grabber best I have used. Great features, folds, rubber grabbers, lightweight
18 augustus 2026
Review zonder uitnodiging
Antwoord van JML
Thank you for sharing your 5 stars with us.
Great.....will buy again,great service…
Great.....will buy again,great service too....
6 augustus 2026
Review zonder uitnodiging
Antwoord van JML
Thank you for sharing your 5-Star experience with us
Bought the double zapper took advantage…
Bought the double zapper took advantage of the buy one get one half price. Complete waste of money. The only insects it killed is I when I hit them with the instruction manual.
12 augustus 2026
Review zonder uitnodiging
Antwoord van JML
Thank you for your review.
For flying insects, we recommend hanging the unit approximately 4 to 6 feet above the floor. You may also find it helpful to bait the trap, as this can improve its effectiveness. While not all types of flies are attracted to UV light, many are attracted to strong smells. Placing a small piece of banana skin near or in the unit may encourage flies into the trap, allowing them to be zapped.
no good…
charged it and put it on but the flies take no notice of it, basically it doesnt work. Very disappointed
17 augustus 2026
Review zonder uitnodiging
Antwoord van JML
Thank you for your review of the Double Zapper.
For flying insects, we recommend hanging the unit approximately 4 to 6 feet above the floor. You may also find it helpful to bait the trap, as this can improve its effectiveness. While not all types of flies are attracted to UV light, many are attracted to strong smells. Placing a small piece of banana skin near or in the unit may encourage flies into the trap, allowing them to be zapped.
quick service
Ordered what I wanted, arrived quickly, seems to do the job.
19 augustus 2026
Review zonder uitnodiging
Good value for money
Fantastic sunglasses, love the design and comfort. Delivery was good and no damage.
19 augustus 2026
Review zonder uitnodiging
I bought the mosquito flying insects…
I bought the mosquito flying insects and cockroach,ants and things.
Delivery spot on.
Changed it up and had it turned on and for the 3and bit days and nights 1 fly.
Kitchen had lots of flys.
Anthony.
13 augustus 2026
Review zonder uitnodiging
DO NOT BUY THE BELVIA BRA......WASTE OF MONEY
I purchased the Belvia Bra.....I bought 2 @£19.99 each and got a 3rd Free!
I ordered 2 XL and 1 XXL.
NO WAY ARE THEY THE SIZE THE CLAIM THEM TO BE!
THE XL is more like a small/medium and the XXL is more a medium.
My own fault as I trusted them to be the size I ordered, had a quick look in the box and put them away, ( why, oh why didn't I take them out!! They have the size stamped on them, which is my view is TOTALLY INACCURATE AND THEY SHOULD BE STOPPED FROM SELLING THESE. Lesson learned, £40 down the drain as I was obviously to late to return them. NO MORE BUYING FROM JML!
15 augustus 2026
Review zonder uitnodiging
I am new to the website but I looked…
I am new to the website but I looked through the website. They have some good stuff.
8 augustus 2026
Review zonder uitnodiging
Zen feet mat WEAR SOCKS DONT PUT BARE…
Zen feet mat WEAR SOCKS DONT PUT BARE FEET ON mat it feels like a shock with bare feet it feels like a massager with socks on hope this helps don’t use if you have pacemaker hip replacement heart condition epilepsy etc basically not for anyone who could be hurt with a electric pulse in multiple settings like a abb trainer belt same thing but for your feet
16 augustus 2026
Review zonder uitnodiging
So far so good.
My last purchase was two chirping birds for my cats, they both love them. I have also purchased an insect zapper so far I have zapped no insects. Delivery has been good.
17 juni 2026
Review zonder uitnodiging
Order arrived promptly and in good…
Order arrived promptly and in good condition and in good time. The zapper has taken its time after 2 days it has zapped one fly so fay!
17 augustus 2026
Review zonder uitnodiging
Magic stitch hand sewing machine
Magic stitch hand sewing machine, Avoid wasting money on this thing firstly the needle doesn't lift high enough then even with a proper power supply it doesn't have enough power to sew two pieces of thin plain cloth togather, it will however stitch a line on a bit of A4 paper if that's all you need lol 👎
10 augustus 2026
Review zonder uitnodiging
I bought a Rotorazer Garden Multi Tool…
I bought a Rotorazer Garden Multi Tool Pro i saw it on QVC and it was from JML because it was cordless, mower, trimmer,and edger and the price was right for me. I got my Son to try it out for me and we had a problem because we could not order extra Grass cutting wires which we needed for cutting grass.
6 augustus 2026
Review zonder uitnodiging
Door net to stop flies
Door net to stop flies, insects and so on, not that great. Curtain net of good quality but the fixing tape, Velcro absolutely useless. Would not reconmend this to anyone.
12 augustus 2026
Review zonder uitnodiging
Easy to order prompt delivery well…
Easy to order prompt delivery well packed
7 augustus 2026
Review zonder uitnodiging
I did not receive my parcel
I did not receive my parcel,
I paid for next day delivery, and I have never received it ,
when I telephoned them to ask why, I was told oh it will come the delivery people must have a reason,
I was given £4-00 refund, for the next day delivery delay, but I paid £6-00 for my delivery, I then asked if I could cancel my parcel, and have a refund, I am still waiting for nearly 2-weeks later, I do know that this company have received my parcel back because I have been told by the delivery company , when none of this is my fault why have they not given my refund sooner ,
I am not very happy, and do not understand the delay,
5 augustus 2026
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.