A class above other supermarkets dealing with travel money. Lovely surroundings, pleasant and helpful staff. If the money is upstairs in main office, no worries have a nice cup of coffee in the cafe u... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The partner that helped us was friendly, courteous, respectful & professional &thus meant we had no problems at all. Just wish NewDay, who look after the John Lewis card, were this respectful.... Toon meer
Bedrijf heeft geantwoord
I was in John Lewis selecting a suitcase for my forthcoming holiday. I had good service and advice from the sales person who also asked where I was going to. Having found out it was Japan they remin... Toon meer
Bedrijf heeft geantwoord
I like the peace of mind in collecting my travel money from the Bureau in branch, it is also nice to chat to the staff there too, they are all very friendly and efficient.
Bedrijfsgegevens
Geschreven door het bedrijf
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Contactgegevens
Verenigd Koninkrijk
- johnlewismoney.com
4,5
Uitstekend
18K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Holiday money
Easy to negotiate the site .
Very quick to arrive and easy to pick up at local Waitrose
31 juli 2026
Antwoord van John Lewis Money
Hi Susan, we appreciate the fabulous feedback. I'm pleased you found the site easy to use and that your collection at our Waitrose branch was convenient. ^Sophie
Nothing wrong with timing
Nothing wrong with timing . There is never any 10 euro notes in the currency.
31 juli 2026
Antwoord van John Lewis Money
Thank you for your review Frank. I'm pleased you received your currency on time, but regret you have missed our 10 Euro notes. I'll share your comments with our team ^Sophie
Quick and easy
31 juli 2026
Antwoord van John Lewis Money
Hi there, thank you for taking the time to leave your feedback Matthew. I'm delighted you found the process quick and easy ^Sophie
First class service
First class service. Friendly efficient staff made it an easy transaction.
31 juli 2026
Antwoord van John Lewis Money
Hi John, thank you for your review. I'm delighted you have been pleased with our service and that our partners have been helpful. ^Sophie
Cant ask for specific denominations
The experience itself was easy to purchase and collect. My issue is the fact that you can’t ask for a certain notes. I ordered €500 and €350 of it came in €50 notes which have cause a few issues when spending.
31 juli 2026
Antwoord van John Lewis Money
Hi Alfie,thank you for taking the time to contact us with your review. I'm delighted you had an easy process when ordering and appreciate your feedback regarding denominations. I will certainly share your suggestion of the option for a choice of notes with larger orders. ^Sophie
its a good card easy to set up
its a good card easy to setup card arrived within 6 days
25 juli 2026
Antwoord van John Lewis Money
Hi David, thanks for your review, and choosing to apply for a Partnership card with us. Enjoy using it. ^Gina
Easy application
Easy application, and smooth process of activation and use. All good so far.
22 juli 2026
Antwoord van John Lewis Money
We're so happy to hear that our application process and activation were smooth for you. Thanks for your wonderful feedback! ^David
Bereavement is a difficult time and…
Bereavement is a difficult time and having your card blocked and then a lesser credit limit offered makes it much more so. The credit limit offered is no where near enough to cover some of the bills coming in. The whole point of this credit card is to be able to earn John Lewis points and if this is not possible then there is a strong case to go elsewhere. Also having been a John Lewis shopper for over 50 years and making sure our previous card was cleared every month, I feel very let down.
21 juli 2026
Antwoord van John Lewis Money
Hello Carol, We appreciate you taking the time to share your experience with us during such a difficult period. We understand how frustrating it must be to have your card blocked and then offered a reduced credit limit, especially when facing significant bills. We recognize your long-standing loyalty as a shopper and your commitment to managing your previous card responsibly. We are sorry to learn that this situation has left you feeling let down, particularly when the ability to earn points is a key reason for using our card. If you would like to discuss further please get in touch via our Partnership Card help page here: https://www.johnlewismoney.com/partnership-credit-card/faqs ^David
Good credit limit and offers, app and anti fraud can do with work
Pros: Application process very easy, sign up easy, key information comes through quick for onboarding, customer service relatively quick and escalating to correct department mostly frictionless, app easy to use, staff friendly and go the extra mile
Cons: app takes very long to load up vs competition, biometric takes a lot of time to pop up, customer support anti fraud needs work as not always helpful, can't find option to make direct payment via bank transfer
21 juli 2026
Antwoord van John Lewis Money
Thanks for your feedback, Abubakr. We're pleased to hear about your positive experiences with our application process, onboarding, and friendly staff. We understand your concerns regarding app loading times, biometric pop-up delays, and the anti-fraud support. We are actively working to improve these areas and will also look into the direct bank transfer option. Your insights are valuable as we continuously strive to enhance our services. If you need any further help at all please feel free to get in touch: https://www.johnlewismoney.com/partnership-credit-card/faqs ^David
A good company with many offers very…
A good company with many offers very good customer service and a brilliant card.
22 juli 2026
Antwoord van John Lewis Money
Thanks for your wonderful feedback, Andy! We're so pleased to hear you're happy with our service and your card. We truly appreciate your kind words. ^David
Antwoord van John Lewis Money
Thanks so much for your support. ^David
Extremely easy to apply for
Extremely easy to apply for. Has a healthy limit and arranging everything through the App is great
21 juli 2026
Antwoord van John Lewis Money
Thanks for your kind words Mrs Bell. We really appreciate your support. ^David
THE FRIDAY DEADLINE NEEDS TO BE MADE CLEAR ONLINE
I've been using JLM for ages and it's been fine, but HAVE never been in this situation before. If you order in the first half of a Friday, you can get your money on Saturday (Waitrose in our case). If you delay till later on Friday, that Saturday changes to TUESDAY! (after we'd flown). So, presumably JLM is tied to banking hours. There needs to be a warning about this clearly on the website. We wasted hours going to a JL branch, where it took ages to get 500 euros at the bureau de change - and at a worse rate!
11 juli 2026
Antwoord van John Lewis Money
Hi there, thank you for taking the time to share your review, although we were sorry to learn you were left disappointed on this occasion. The information regarding the cut off times for click and collect and also delivery timescales is displayed on our website which you can find here - https://www.johnlewismoney.com/travel-money We hope this helps clarify things, but if you have any questions at all, please don't hesitate to contact our Customer Service Team at service@foreigncurrency.johnlewisfinance.com ^Angela
Antwoord van John Lewis Money
Hi Peter, we are pleased to hear you found our service to be convenient, thank you very much for your review. ^Angela
simple to order
Always easy to order on line and collect in store to receive the best rates
23 juli 2026
Antwoord van John Lewis Money
Hi Mrs Justice, thank you for choosing our Travel Money service, and for taking the time to share your positive experience. ^Angela
Quick and hassle free.
Ordered to be delivered to my local Waitrose. Picked up the next day - no hassle and good to have a local pick up point.
22 juli 2026
Antwoord van John Lewis Money
Many thanks for sharing your comments about our Travel Money service, Kathleen. We're delighted to hear you enjoyed how convenient you found everything. ^Al
I wouldn't bother
I have been trying to cancel my father's insurance after he passed away, and it's the first company where the customer service didn't offer any condolonces on him passing, then I wasn't told what was happening, eventually spoke to someone who was more helpful, I'd originally done this on live chat as I'd been on the phone for 15 mins.
They said they'd need a copy of his will, but I could email this, then they would cancel. I did this, and got an email asking me to ring them to cancel - emailed back saying I was told I could do this by email. Then recieved another email saying they could do this by email but needed the will.
No customer service, and I definitely wouldn't recommend.
21 juli 2026
Review zonder uitnodiging
Antwoord van John Lewis Money
Hi Joanne, I'm sorry to hear about the difficulties you experienced while trying to cancel your father's insurance during such a sensitive time. We are so very sorry for your loss, and hope you're doing okay.
I understand how frustrating it must have been to deal with inconsistent information and a lack of empathy from our customer service team, and apologise for the distress this process caused you. ^Steph
I am very happy for this card.
18 juli 2026
Antwoord van John Lewis Money
We're so happy to hear that you are pleased with your card! We appreciate your positive feedback! ^Steph
Not great so far
Not great so far. Signed up due to the offer of a £50 Waitrose gift card worth of points and haven’t had much clarity on how to claim this.
Wanted to use the card for some higher value purchases to take advantage of the double points bonus, but the card got immediately blocked when trying to buy holiday flights.
The app didn’t ask whether the transaction was legitimate which I would’ve told them it was.
Helpline is still a phone line which was closed when my card got fraud blocked and I needed assistance.
Probably won’t use again.
18 juli 2026
Antwoord van John Lewis Money
Hi Sean, we appreciate you sharing your feedback regarding your recent experience. We are sorry to hear about the difficulties you encountered with the Waitrose gift card claim process and the blocking of your card during your flight purchase.
We understand how frustrating it must have been to have your transaction declined, especially when you intended to utilise the double points bonus.
As this is a regulated product, for you to discuss this further please reach out to our Partnership Card team here: https://www.johnlewismoney.com/partnership-credit-card/contact-us ^Steph
Antwoord van John Lewis Money
Thanks for the 5 star review Mirela. We really appreciate your kind feedback. ^Trish
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.