Very easy to order. Very easy to collect. However l have one comment to make. I ordered 1300 euros. 1150 of that was in 50 euro notes! Not everywhere abroad welcomes such large notes. In the past l... Toon meer
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Lees wat reviewers zeggen
Easy to order and collect in store as relatively small amount. Some confusion about when it was ready as I expected phone call when currency was in store. This was resolved by John Lewis. I am disappo... Toon meer
The partner that helped us was friendly, courteous, respectful & professional &thus meant we had no problems at all. Just wish NewDay, who look after the John Lewis card, were this respectful.
I have used John Lewis Money for foreign currency many times and always receive good service. I required a larger amount than usual recently and pre-ordered and was notified when it was ready.
Bedrijfsgegevens
Geschreven door het bedrijf
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Contactgegevens
Verenigd Koninkrijk
- johnlewismoney.com
4,5
Uitstekend
18K reviews
Vraagt klanten om een review
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
ALL GOOD AND VERY EASY.
11 juli 2026
Ordered 2 lots of currency went to pick…Rubbish service
Ordered 2 lots of currency went to pick up Tuesday of this week from Waitrose Petersfield handed an envelope which I did not open in store as people could be watching .When i opened at home one of the currencies was missing wasn’t even on order form in envelope .My JL account had been debited with whole amount.phoned JL money they could see the mistake but to date havent had my missing currency all this is stressful phone calls and I will now have to go back to Waitrose when it arrives which entails petrol cost/car parking through no fault of mine.Luckily I am not travelling immediately as it would be a big problem.I dont think I should have to wait for my currency while JL sort out what has happened .I will not order from them again
11 juli 2026
A very easy transaction
Speed, competency, helpful staff at the GX Store and a simple process. Thank you.
11 juli 2026
I always buy currency from John Lewis
I always buy currency from John Lewis, favourable rates and pleasant staff.
11 juli 2026
I've been waiting for over two weeks…
I've been waiting for over two weeks for my card now. To NewDay's credit they did send credit me with £60 to my account to apologise, however I still am waiting for my card to arrive so i can use it to make a purchase at JL.
7 juli 2026
Was accepted within minutes and card…
Was accepted within minutes and card arrived in days. Acceptable credit limit.
7 juli 2026
The application process online works…
The application process online works well and you get approved almost instantly and can use the credit card via your phone wallet . The app is easy to understand and when the plastic card comes it’s easy to register
Get one I did
7 juli 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Antwoord van John Lewis Money
Hello, appreciate your positive feedback. Thanks for choosing to use our Travel Money service. ^Alan
Everything gone well via application and setting up
I have only just received my card, but all seems to be going well. I applied in order to collect vouchers which will be very much appreciated - my previous credit card gave me nothing!
4 juli 2026
Antwoord van John Lewis Money
Hello, thanks for leaving your positive feedback, glad all is going well. I hope you enjoy collecting, and spending, the rewards that come with using your card.
Should you ever need to speak with the dedicated Partnership Card team, just log into the app and you can make contact via the livechat facility. ^Alan
Soon after I bought USD1,000 at £760
Soon after I bought USD1,000 at £760 I noticed that Travel FX was offering it at £751. So despite being so called Sale, I ended up paying more to John Lewis. I was wrong to trust John Lewis. I should have checked.
9 juli 2026
Review zonder uitnodiging
Antwoord van John Lewis Money
Hi there, thanks for your review. We appreciate you sharing your experience with us. We understand your disappointment regarding the pricing difference you observed shortly after your purchase. We are always working to offer competitive rates and we regret that we fell short in your case. We value your feedback as it helps us to improve our services. ^Steph
John Lewis did a decent job overallNo complaints really
John Lewis did a decent job overall, no major complaints. Customer service got back to me within a day when I had a question. One small item was slightly different from the photo, though still fine. Would order again.
3 juli 2026
Review zonder uitnodiging
Antwoord van John Lewis Money
Many thanks for your feedback, Shaun. We're glad to hear despite your item not being quite as expected, you were happy with it, and would order from our website again. ^Al
I went into John Lewis in Cheltenham
I went into John Lewis in Cheltenham
To get euros it was closed so I then had to go to Waitrose (completely unacceptable) apparently they had no record that last November I purchased alot of Indosean dollars so I had to go through all the process once again I find this completely unacceptable and will therefore in future I will be purchasing my foreign currency at the post office complete waste of time in Waitrose!!
7 juli 2026
Antwoord van John Lewis Money
Sorry to hear of your disappointment, Mrs Mills. Without further details it's difficult to explain why the Bureau de Change at our Cheltenham branch was unexpectedly closed when you visited, however our Partners are always happy to assist as best they can, when asked. As for your visit to Waitrose, these shops are generally used as collection only locations for online currency orders, so Partners there will have no access to the systems required to look up any orders you've placed with John Lewis Money. Thank you. ^Al
Excellent service
Very good rate. Excellent service from the lady at the Manchester Trafford Centre Store
7 juli 2026
Antwoord van John Lewis Money
Thanks for sharing your feedback on your recent visit to the Bureau de Change at our Trafford branch. We work hard to keep our exchange rates as competitive as possible, so we're delighted you found this so good. ^Al
So easy went into my local John Lewis…
So easy went into my local John Lewis shop,
Went to the exchange counter paid with Debit Card it was Brilliant I’ll go in again when I go aboard for sure.
Thanking You.
29 juni 2026
Antwoord van John Lewis Money
You're welcome, Mary. Such great feedback about our Travel Money service in branch. Thank you. ^Al
Antwoord van John Lewis Money
Hi Angela. Great to hear you found our online Travel Money service so easy and convenient. Your 5 star rating is very much appreciated. ^Al
Antwoord van John Lewis Money
Thanks for taking the time to share your feedback after visiting the Bureau de Change at your local branch, Owen. Our Partners are always happy to assist however they can. ^Al
Antwoord van John Lewis Money
Many thanks for your 5 star review of our Partnership Card, Zainut. ^Al
Was super convenient to pop into the…
Was super convenient to pop into the store on my lunch break, dollars in stock, a goood rate, well explained and plenty small notes too. I also got £5 off with member rewards!
7 juli 2026
Antwoord van John Lewis Money
Hi Kate! Many thanks for choosing us for your currency needs. We're delighted to hear such positive comments about our Travel Money service, and that you managed to save a little money by being a myJohnLewis member. ^Al
Usual high standards at JL
No fuss just a easy simple exchange. Lovely professional friendly staff. Good exchange rate too.
7 juli 2026
Antwoord van John Lewis Money
We're so happy to hear that our team provided such a professional and friendly experience, and that our exchange rates met your expectations. We appreciate your kind words Anne! ^David
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