Do not trust John Pye Auctions! I bought an Epson printer and a Rexel paper shredder from their Marchington site (Invoice: 579505037), and it has been a complete nightmare. Both electronic items a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent experience after having a nightmare. An item wasn’t packaged in my delivery, very disappointing. I had a response by email within a few hours with a link to file it correctly with the correc... Toon meer
Bedrijf heeft geantwoord
Love the idea, I'm on their website every day looking for something I might like. Literally obsessed. Bought multiple times and never had an issue except for one DPD driver which has nothing to do wit... Toon meer
Bedrijf heeft geantwoord
I would urge caution with this site. I bought two items in the summer and one (a vacuum) arrived very used and absolutely filthy but with no charger and therefore unusable. I wrote to request a re... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Online auctions from personal electronics, furniture and homeware to property, jewellery, vehicles and business insolvency.
Contactgegevens
John Pye & Sons, James Shipstone House, Radford Road, New Basford, NG7 7EA, Nottingham, Verenigd Koninkrijk
- 0115 970 6060
- info@johnpye.co.uk
- www.johnpye.co.uk
2,7
Slecht
5K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I needed help re my order and all I can…
I needed help re my order and all I can say is that Bob got straight to work and solved my problem.
He was very courteous, helpful and solved my problem in record time.
We need more people like Bob in the world, a total asset to his company.
Huge thank you Bob.
15 juni 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon Gillian,
Thank you for leaving a 5-Star review.
Bob would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
A very prompt and friendly company
I’ve just made my second purchase from John Pye and it won’t be the last.
The first time I purchased I had problems and mistakingly opted for delivery. A quick phone call and they corrected it all for me and refunded the delivery charge straight away- sent me emails to update without my chasing. Yesterday I failed to make it before closing time, today I got in touch by email and they responded and sorted it all out very quickly. So far, all of the staff from admin to the chaps bringing my items out have been friendly and nothing but helpful. Ryan in admin was especially helpful to me on both occasions. Many thanks!
18 juni 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon Helen,
Thank you for leaving a 5-Star review.
Ryan would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Refund
Shoes were a different size as to what was shown on the auction photo of the box. Mavis arranged for them to be collected and a full refund given.
Thank you Mavis for a 1st class customer service rarely seen nowadays
1 juni 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon Bill,
Thank you for leaving a 5-Star review.
Mavis would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Please do not buy from this company
Please do not buy from this company. I purchased a WorkZone cordless lawnmower price including charges & delivery £114. I assembled it only to find the grass length handle was broken in two. No other part of the mower was dented or marked, so, this could not have happened during delivery. I contacted John Pye who requested photos and this is the reply I received
Good Afternoon Deborah,
Thank you for your response. I’m sorry to hear you’re disappointed with the condition of the lot. All our items are sold as seen and are not guaranteed to be new, complete or fit for purpose. We do provide a viewing period prior to sale, the viewing period was Friday 29th May. This is so customers have the opportunity to inspect the items and check they’re happy with the condition. Unfortunately, because of this I am unable to offer a refund on this occasion, as I must abide by our terms and conditions.
Kind regards,
Mavis
Chesterfield CS team | John Pye Auctions
Pottery Ln W, S41 9BN
Tel: 0333 041 1555 (1, 2)
Mon - Fri, 9am - 5pm
johnpyeauctions.co.uk
I bid on this item online, I live in the Midlands how on earth am I supposed to view when the depot is in Chesterfield, how can they sell items that are not fit for purpose without putting it in the item description?
Complete and utter cowboys. Go any where but here.
17 juni 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon Deborah,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
Antwoord van John Pye Auctions
Good Afternoon Leon,
Thank you for leaving a 5-Star review.
Felicity would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Don't waste your money !!
Don't waste your money !!! RECEIVED 2 ITEMS, BOTH NOT USEABLE
Slow cooker arrived smashed so had to bin it! Very poor packaging
Air fryer had an electical fault...had to bin it !
17 juni 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon Sarah,
I’m disappointed to hear that your experience with us fell short of your expectations.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
A clock I had bought arrived broken
A clock I had bought arrived broken. Luckily I spoke to May who organised its return with no difficulty. Very pleasant lady to deal with.
Just waiting for my refund.
11 juni 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Morning Lynda,
Thank you for leaving a 5-Star review.
May would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
First Rate Customer Services
Had a problem with an item that was won at an auction. After contacting customer services, I was dealt with by a polite gentleman called Logan.
The problem was sorted out without any issues with the help of Logan who was very responsive and helpful.
16 juni 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Morning Tony,
Thank you for taking the time to review John Pye Auctions.
Logan would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Timely response and assurance that my…
Timely response and assurance that my issue was resolved. Thanks, May
16 juni 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon Wezzie,
Thank you for leaving a 5-Star review.
May would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Was in hospital unexpected.
Was in hospital unexpected.
I was 3 days late picking up a tiny box because I was in hospital.
John Pye Auctions charged me a extra 60 pounds for keeping the box.
The items were already junk.
Worst company I have dealt with
15 juni 2026
Review zonder uitnodiging
I have won several items from here
I have won several items from here, some have been ok a lot haven’t. My last one was 3 garden strimmers which I got for a decent price, but when received them they all came with batteries and extra parts but when I tried to charge the batteries and use the strimmers none of them worked. If you do buy electrical stuff make sure it’s unused and wrapped because the used items are usually rubbish.
27 september 2025
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Morning Mr Bennett,
Thank you for taking the time to review John Pye Auctions.
I’m disappointed to hear that your experience with us fell short of your expectations.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
So many greedy grab a bargain people
Everytime I visit Trustpilot I see the bad reviews for John Pye Auctions getting worse. Greedy people go on the auction site and bid rediculous prices for items for which they have only seen a few photos. If an item is in a box and they show a photo of just the top of the item, there is a reason for that, good chance the item has physical damage they do not want you to see. Of course they are a bit dodgy, they are an auction site that operate in the greyzone. If some idiot bids £80 for something that is worth £50 to make sure they win but really hope they will get it for less, they will pay £80 you can rely on that, It is not Ebay. People crying about hidden charges. There are no hidden charges, the charges are plastered all over their website, whatever the winning bid is, you add 25% buyers premium, then add the postage, then add 20% VAT and that is what you pay. It could not be simpler, a 3 year old could work it out. I am afraid that when you have this many stupid people packed into a small country like the UK then I fear for its future.
5 mei 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Morning,
Thank you for taking the time to review John Pye Auctions.
We appreciate all feedback and take on board customers comments and opinions.
At John Pye, we aim to provide the best experience we can for our customers, and we take our customers’ feedback very seriously.
Kind Regards,
JP Customer Service Team
Waste of time you bid and the price…
Waste of time you bid and the price always get pushed past the retail price with all there costs and hammer fees, i have found you bid and within 10min you are out bid, this place is a scam as im sure they bid themselves to push the prices up, use with caution ⚠️
12 juni 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Morning James,
Thank you for taking the time to review John Pye Auctions.
I’m disappointed to hear that your experience with us fell short of your expectations.
We are committed to ensuring a fair marketplace for all our users, which is why shill bidding is not allowed at John Pye.
Our customers bid on lots up to their maximum price until the highest bidder is success and wins the lot.
Being an auction house, we sell our goods as they appear. We advise customers to visit the auction in person to ensure you are satisfied with the condition of the lot before placing your bid.
Kind Regards,
JP Customer Service Team
Logan is the guy for any issues
Logan at the Nottingham branch was great had an issues with wrong item and he made sure it was rectified
12 juni 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Morning Zee,
Thank you for leaving a 5-Star review.
Logan would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Persephone was Brilliant
The photos do not tell the full story, bargains to be had. Had a slight issue with a description, Persephone was brilliant.
11 juni 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Morning Naz,
Thank you for taking the time to review John Pye Auctions.
Persephone would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
Disgusting ninja air fryer
I purchased an ninja air fryer from this company. There were limited photos but one in a box and of the back of the air fryer. The item arrived which is in an absolutely disgusting state. The grease has leaked out and even soaked the internal packaging. It’s vile! No photos showed the extent of the filth and upon contacting them they state there is nothing they can do. They state there are viewing times to see the items which i wasn’t aware of nor do i live in any close proximity to any sites. I would expect more accurate photos of the items in such a disgusting state! Extremely disappointing and won’t be purchasing anything again.
10 juni 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Morning Sophie,
Thank you for taking the time to review John Pye Auctions.
I’m disappointed to hear that your experience with us fell short of your expectations.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
Avoid
I’ve just bought an outdoor sofa. It’s arrived missing half the frame so it’s useless and I can’t get the missing parts from anywhere.
I’d avoid as you don’t like what you’re buying and whether it’s worth it by the time you’ve added extra charges and delivery. Now stuck with a useless item that turned out to be expensive.
22 mei 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Morning Kat,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
I’ve been buying from this company for…5 years
I’ve been buying from this company for a few years now with mixed success especially regarding the electric items be very wary of them but my latest experience has left a bad taste in my mouth I bought a high end mountain bike for nearly £500 when my colleague turned up to pick it up they informed him it was missing and we would have to put a claim in for it which was done a few days later they offered a refund no apology or explanation do I accept that this may happen and took the refund which I am now struggling to get of them not really acceptable from a company this size so be very wary when dealing with them
9 juni 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Morning Joe,
Thank you for taking the time to review John Pye Auctions.
Our aim is that all customers should be treated well and get the help they need when contacting us.
It is very important to us to receive such feedback, in which we can improve our service to our customers.
Kind Regards,
JP Customer Service Team
Very happy to say that Customer service…
Very happy to say that Customer service is doing their job at highest level. I had an issue with a delivery spot that was fixed in a minutes by Persephone. I really appreciate her help.
11 juni 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon Dominik,
Thank you for leaving a 5-Star review.
Persephone would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Dealt with logan about a return great…
Dealt with logan about a return great service many thanks logan
11 juni 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon,
Thank you for leaving a 5-Star review.
Logan would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
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