I bought a lot of things from them, most of them were broken, damaged, or had parts missing. I wouldn't recommend anyone buy anything from them; it's just a waste of money and time. Especially since t... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Excellent experience after having a nightmare. An item wasn’t packaged in my delivery, very disappointing. I had a response by email within a few hours with a link to file it correctly with the correc... Toon meer
Bedrijf heeft geantwoord
Bought 3 things, a coffee machine, a carpet cleaner and a bin. The bin was dented and the coffee machine was missing parts and didn’t work. The carpet cleaner leaks. Overall terrible experience. Retu... Toon meer
Love the idea, I'm on their website every day looking for something I might like. Literally obsessed. Bought multiple times and never had an issue except for one DPD driver which has nothing to do wit... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Online auctions from personal electronics, furniture and homeware to property, jewellery, vehicles and business insolvency.
Contactgegevens
John Pye & Sons, James Shipstone House, Radford Road, New Basford, NG7 7EA, Nottingham, Verenigd Koninkrijk
- 0115 970 6060
- info@johnpye.co.uk
- www.johnpye.co.uk
2,7
Slecht
5K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Misleading Listings and Zero Accountability
Absolutely terrible experience. I paid over £200 for what appeared to be 8 Chloe L'Eau de Parfum Intense gift sets. The listing showed 8 Chloe gift boxes, so I reasonably expected 8 complete gift sets. Instead, only 2 boxes contained the perfume, while the other 6 contained only the body cream.
When I contacted customer service, they refused to take any responsibility. Their response was that the description, "8 X ITEMS TO INCLUDE CHLOE L'EAU DE PARFUM INTENSE", did not explicitly state that every box contained a perfume. By that logic, even if I had received six empty boxes, they could still claim the listing was "accurate" because there were eight items.
In my opinion, this kind of ambiguous wording leaves customers with no protection and creates expectations that the company later refuses to honour. I feel completely misled by this purchase and deeply disappointed by the way my complaint was handled. I will never buy from John Pye Auctions again and I do not recommend this company.
8 juli 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Morning Kitty,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Venden productos en teoría funcionales…
Venden productos en teoría funcionales y en la realidad están rotos. No se hacen cargo de las devoluciones. Cobran IVA más un 25% de comisión en productos para tirar a la basura. En cuanto a los precios una vez aplicado el 25% de comisión más el 21% de IVA más los portes LO COMPRAS MÁS BARATO EN CUALQUIER SITIO.
18 juni 2026
Review zonder uitnodiging
Ryan was extremely professional
Ryan was extremely professional, friendly, and helpful throughout our communication. He responded promptly, explained everything clearly, and made the whole process easy and stress-free. Excellent customer service from start to finish. Thank you, Ryan! Highly recommended.
7 juli 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon,
Thank you for leaving a 5-Star review.
Ryan would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
First time buying from here, don't expect what you think you getting.
First time buying from here, did not expect much but a bunch of cowboys, advertise a pallet which contains a Air Con Unit and seen a box with a hoover in the pallet. So brought it just for the Air Con Unit as advertised, picked it up and got home only to open the wrapping and find pieces of plastic in the Air Con Unit packaging which looks like a aerobic step, no Air Con Unit, the hoover box had a broken fan inside it.
Basically you not getting what is on the box and what's advertised, you pay for whatever is in the box and all other stuff is broken or pointless, all the other stuff I can accept, it a gamble but when they tell you there a Air Con Unit you expect to get a Air Con Unit not the box and whatever crap is inside. You just paying for second hand broken rubbish that placed in a box then this is advertised as what's on the box. You learn from your mistakes and won't be going again.
6 juli 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Morning Simon,
Thank you for taking the time to review John Pye Auctions.
We understand this must be very frustrating.
If you need further support regarding this, please contact our Customer Service Team here: https://www.johnpye.co.uk/customer-service/
We can assist you with any queries you may have, we are open from 9am-5pm Monday-Friday.
We can help to get this investigated for you.
Kind Regards,
JP Customer Service Team
Completely misled by this auction
Completely misled by this auction. Received broken and damaged products that were described as fine. Total waste of money. Avoid this place!
2 juli 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon Alex,
Thank you for sharing your feedback.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Package arrived with 3 essential parts…
Package arrived with 3 essential parts missing, many emails & calls later… still not received 2 weeks later!
First time using this site…& last!
6 juli 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon Lesley,
Thanks for taking the time to leave us a review.
We understand this must be very frustrating.
If you need further support regarding this, please contact our Customer Service Team here: https://www.johnpye.co.uk/customer-service/
We can assist you with any queries you may have, we are open from 9am-5pm Monday-Friday.
We can help to get this investigated for you.
Kind Regards,
JP Customer Service Team
Postive and negative
Ive had sone decent stuff from here. However,as lots of other people have said the electrical items are more often than not broken or filthy. I bought a boxed microwave oven thatvwas both dirty and broken. They use the line thst customers can view lots in advance which feels like an excuse for the poor condition of the goods, but for those of us are online auction customers this isnt really good enough. I would have thought that the basic standard for sellers would include an honest description of whether they are in working order and clean condition, as it goes now sellers can get away with using the auction to dispose of useless products and get paid for them too. While auctioneers let this practice continue people will continue to get ripped off while sellers profit from rubbish disposal, As it stands now there is no incentive for tgese people to take responsibility
3 februari 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon Christine,
Thank you for taking the time to review John Pye Auctions.
I’m disappointed to hear that your experience with us fell short of your expectations.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
We appreciate all feedback and take on board customers comments and opinions.
Kind Regards,
JP Customer Service Team
If there was the option to give zero…
If there was the option to give zero stars I would. Absolutely awful experience. Bought a mirror sold, to open it and find it is smashed into smithereens. A label on the side stating 'for the skip'. Ended up with glass over car and our floor and had to dispose of it at the tip. Complained straight away and it was then dealt with by the manager who refused to refund. Why on earth would you sell someone a smashed up mirror. Will never use again!
29 juni 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Morning Anna,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
We have shopped for years with John Pye…
We have shopped for years with John Pye and spent literally thousands of pounds with them renovating our sons and our houses. I know the risks.. sold as seen expect damage and check the description carefully. You just have to lower your expectations and hope it comes good. Which mostly it does.
However.. we bought a dressing table The box was fully sealed but On assembly we realised that there was no table in the box! Just legs,base an a drawer.
The description of a “table” is inaccurate as a table cannot be a table without a top! Its primary function is for placing objects on!
They usually state if parts are missing or damaged or if it is only 1 of 2 parcels but this did not.
I fully accept and understand that their goods are sold as seen, but this does not protect the auctioneer or seller from liability where goods are misdescribed or misleadingly labelled under the consumer rights act of 2015 and the misrepresentation act 1967.
I emailed them, sent pictures then got the standard response “sold as seen”
This has annoyed me as no attention was given to the fact that we are good customers and a token good will gesture refund (only £25) wouldn’t have hurt them. I wouldn’t of written this review or started buying items elsewhere
It’s not a huge amount of money paid it just the principle of not caring for their customers that has annoyed me
Thank you for the cut and paste reply.. I did view the sealed box at marchington and go most Saturdays. It doesn’t change the fact that you stated in black and white that the box contained a table. It did not.. just a box of bits.. you usually state incomplete or show damage but you didn’t on this occasion
Thank you
5 mei 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Morning Karen,
Thank you for sharing your feedback.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Son unos mentirosos
Son unos mentirosos, puje por 4 productos que ponía usado y sucio y 3 de ellos están averiados o les falta algo , así no van a durar mucho, unos sinvergüenzas . Lo desaconsejo para todos ,
1 juli 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Buenos días,
Gracias por dedicar su tiempo a valorar John Pye Auctions.
Ofrecemos a todos los posibles compradores la oportunidad de asistir a la subasta y ver los lotes en persona. Los lotes que se subastan tras un periodo de exposición se venden «tal cual», por lo que siempre recomendamos que aproveches este periodo de exposición para asegurarte de que el lote cumple con tus expectativas personales.
Nuestros lotes pueden proceder de diversos orígenes, incluyendo artículos de segunda mano y devoluciones de tiendas, por lo que animamos a los pujadores a que acudan al recinto y asistan a la subasta en persona para ver los artículos antes de decidir pujar.
Atentamente,
Equipo de Atención al Cliente de JP
Traducción realizada con la versión gratuita del traductor DeepL.com
Do not but boxed or electrical items
Do not but boxed or electrical items. They hide all the faults and issues deliberately concealed faults or damage. Not sure how they allowed to continue to operate
11 juni 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon Tina,
Thank you for sharing your feedback.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Avoid like the plague
Avoid like the plague - auctioning non working goods and listing items such as batteries are included when they are not. Would give zero stars if possible, we bought 6 items all do not work. Complete and utter con, my own fault as sold as seen, but from my experience just selling broken or faulty dangerous goods..
2 juli 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon Richard,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Five stars all the way
Five stars all the way. The customer support was absolutely fantastic. You responded quickly and solved my issue instantly. Highly recommend. I do appreciate you Oxanna. Thank you very much.
2 juli 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon Yamu,
Thank you for leaving a 5-Star review.
Oxanna would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
I bought a Samsung Galaxy Watch 8 two…
I bought a Samsung Galaxy Watch 8 two weeks ago, and now I already need a new battery because it drains completely and only lasts about two hours. For the price of £220 plus the repair, it’s really not worth buying anything from them. I won’t be buying anything from them again 😟👎👎
2 juli 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon Lenka,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Invoice and items not received issue
Had to contact the Nottingham branch regarding items purchased and not received.Ryan took the call and advised me to fill-in a form that I found on the website. Once sent ironically Ryan took the case up and with in approximately an hour he had sorted and messaged me of the out come. Ryan was empathetic, respectful and professional. He deserves a pay raise if not promotion A1+++++.
1 juli 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon Nigel,
Thank you for leaving a 5-Star review.
Ryan would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Jenna was amazingly helpful when I…
Jenna was amazingly helpful when I couldnt get online. Great support, friendly and accurate.
30 juni 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon Stephen,
Thank you for leaving a 5-Star review.
Jenna would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Pathetic company
1 juni 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon Bruchira,
Thank you for sharing your feedback.
I’m disappointed to hear that your experience with us fell short of your expectations.
If you need further support regarding this, please contact our Customer Service Team here: https://www.johnpye.co.uk/customer-service/
We can assist you with any queries you may have, we are open from 9am-5pm Monday-Friday.
We can help to get this investigated for you.
Kind Regards,
JP Customer Service Team
I delt with RyanG who was extremely…
I delt with RyanG who was extremely helpful with my query, his communication was excellent, thank you Ryan.
Also the ladies in the office were helpful too
29 juni 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon Heather,
Thank you for leaving a 5-Star review.
Ryan G would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
AVOID at all costs
AVOID at all costs. Don't be that person that sees a bad review and thinks it won't happen. The fact this "company" so many bad reviews speaks volumes. I've been in contact with bbc watchdog so hopefully they'll get exposed as the money grabbing thieves they are
3 december 2025
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon Sam,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Just like a lot of reviews on here it…
Just like a lot of reviews on here it has certainly gone down hill. Have had so many things now that are not working and basically junk.nothing in the description to say what condition it's in. I've had electrical and tools that are near retail prices by time you add fees and you received junk although I have had good stuff in the past. They say well you can turn up and inspect but you should be putting true descriptions on items if you are able to bid online. JOHN PYE listen to your customers before you loose them.
28 juni 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good afternoon Darren,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.