If I could give this company 0 stars I would. They advertised something completely different than what I received. I'm starting a PayPal dispute as they won't respond to my emails.
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Lees wat reviewers zeggen
Delighted with my beautiful, stylish coat. Warm, roomy and chic - has been thoroughly soaked twice in last two days, but dried out easily and looks as good as new. The service I received was informa... Toon meer
Bedrijf heeft geantwoord
I'm so sad about the quality of louche dresses now, they feel like the cheapest, flimsiest things with cheap zips and buttons, loose threads etc. At full price of £60-80 the quality is scandalous, tha... Toon meer
The skirts appeared well made and of good quality. It would be helpful if the website could state whether skirts are lined as not having that information would usually put me off buying it. Overall p... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Joy
Geschreven door het bedrijf
SHOP WOMENSWEAR
SHOP NEW IN
SHOP HOMEWARE
SHOP GIFTS
Founded in London, Joy has always been about being unique and different. As well as selling principally women’s clothing we also stock a wide range of accessories, homeware and gifts as well; anything that fills the shopping list bringing Love, Life and Laughter to everyone in abundance!
16 years later we launched our own label Louche, which has always been designed by women for women, and fitted and refitted on different body types. We are proud of our fit which is a challenge, as there is no exact fit and measurements to any size in Europe and beyond. However, once you have established your size you will find you will be that size throughout our website, enabling you to shop with confidence. Special consideration is made to fabric selection we always go that extra mile to find the very best quality, feel and finish.
The emphasis on fit encompasses all our styles. Trousers are all made with an element of stretch, shirts often have hidden elastic waistbands and tops always have extra ease. Sweatshirts and jumpers are always cosy, colourful and comfortable. Whilst coats are always a bit of a statement, we tend to leave black coats to others!
We are particularly famous for our dresses which we have a large selection of mini, midi and maxi styles crafted in unique, quirky and ditsy prints, colourful checks and premium quality plains. Did we tell you that 90% of our dresses have pockets?
Our ethos regarding design and manufacture is to produce products that have lasting appeal and anything other than throw-away fashion! When we hear stories of mothers handing down styles to their daughters, it gives us great pleasure and is definitely a direction to true sustainability. We are working our way through the whole sustainable journey which isn’t without its caveats and hope in a year or so to be almost 70% sustainable.
x
Contactgegevens
8-10 Beadman Street London, SE27 0DN, London, Verenigd Koninkrijk
- contactus@joythestore.com
- www.joythestore.com
2,5
Slecht
220 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 36% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ordered a trinket box and a trinket…
Ordered a trinket box and a trinket tray and couldn’t be more happier, They arrived very quickly and they look even better in person than they did online would definitely recommend.
18 oktober 2024
Review zonder uitnodiging
Antwoord van Joy
That's fantastic to hear - we're delighted that you're so happy with your trinket box and tray!
Antwoord van Joy
Thank you for the review! It's a pleasure to hear that the delivery was seamless!
Very pleased with the service and…
Very pleased with the service and quality of corduroy dress. Really nice
30 september 2024
Antwoord van Joy
Thanks you for the kind review! We're very glad to hear that you're happy with the quality of your dress. :)
Lost my package, bad customer service
Ordered a dress in my size that was recently restocked. Paid extra for fast delivery. After 5 days of hearing and receiving nothing, I emailed about where my item was. I received a generic response with a link that I was already given during the despatch email and that they will update me about where my package could be. I still never received such an update and emailed again asking what was happening, especially as I paid extra for speedy delivery. I then received a very paltry response basically explaining that the item was lost in transit and I’ll be given a full refund as an “apology”. The item I ordered is now sold out in my size. Really bad customer service and it’s a shame because it was my first time ordering from them, but I will not be ordering from them again. Really disappointing and frustrating experience.
23 september 2024
Review zonder uitnodiging
Antwoord van Joy
Hello,
We're very sorry that you didn't receive your parcel. This was handed over to our couriers and unfortunately it was lost in transit - rather than waiting for a trace on this which could have taken up to 30 days, which would have been inconvenient we immediately issued a refund in full for you. There's little we can do in these situations when a 3rd party has lost an item beyond issuing a refund in full.
Thanks,
Holly
Good quality products at a great price…
Good quality products at a great price point. Item arrived quickly and was as described. I will be purchasing more from them. Thanks.
16 september 2024
Antwoord van Joy
We're really grateful that you've enjoyed shopping with us and we look forward to serving you again in the future! :)
Comfortable dress arrived quickly
Good quality, delivered quickly fits accordingly
13 september 2024
Antwoord van Joy
That's fantastic to hear - we're glad you liked your dress!
Excellent service
Very fast delivery, also my exchange of dress for a different size went smoothly without any concerns.
11 september 2024
Antwoord van Joy
Thank you for the lovely review and it's always good to get positive feedback on the exchange service!
Delighted
Really happy with my purchase. The skirt is lovely (but long on me - hadn’t realised I was part hobbit), but is gorgeous and flowy.
5 september 2024
Antwoord van Joy
Thanks so much for your review! We really appreciate the feedback! :)
Antwoord van Joy
Thank you so much for the great review. Fab to hear you loved your blouse! :)
Returns Process Not Good
My order value was £37.95 but only got £28.05 back. Most retailers nowadays do free shipping and returns but Joy charged £5.95 for shipping and then another £4 to return.
Needless to say I won’t be buying from Joy again, another regular customer gone I’m afraid Joy!
1 september 2024
Review zonder uitnodiging
Antwoord van Joy
Hi Aamir,
I'm sorry about your experience. For the shipping charge I can see that you chose the express delivery option. We have free shipping for orders over £75 on our standard delivery service but this doesn't apply to express shipping as that is our one day delivery service. Do due to increased courier fees there is a £3.95 charge for returns which is detailed in the returns slip.
Thanks,
Holly
Antwoord van Joy
Thanks very much for the positive review! :)
Easy to order
It was easy to order and the parcel arrived promptly and was well packed. No problems at all.
17 juni 2024
Antwoord van Joy
Thank you for your lovely review - we're so pleased to hear that we met your expectations!
Great service
Great service, prompt refund for one item in my order, that wasn’t in stock.
9 mei 2024
Antwoord van Joy
Thanks so much for your lovely review! We appreciate it :)
Antwoord van Joy
It's fantastic to hear you're such an avid fan of our dresses! We hope they keep bringing you joy! :)
Antwoord van Joy
Thank you so much for your kind review! :)
Orange over shirt
Excellent quality piece, lovely colour, fit true to size.
Prompt delivery
25 maart 2024
Antwoord van Joy
Thanks so much for your lovely feedback! We're truly appreciative that you were so happy with your order! :)
Easy ordering on line. Good quality product.
Easy ordering on line. Delivery made in predicted timescale. Well packaged and no damage to my order. I bought 3 artificial succulent plants set in gravel in glass pots for £10 + p&p. They are just the right size for my kitchen windowsill, good quality and they don't look artificial. Very pleased with my purchase.
27 februari 2024
Antwoord van Joy
Thanks so much for your review! Great to hear you liked your succulents! :)
Lovely blouse
Lovely blouse, very happy with my purchase and super fast delivery. Thank you
23 januari 2024
Antwoord van Joy
Thank you for the great feedback - we're thrilled that you were happy with your blouse! :)
Not a great experience
Sizes were bizarre. Had to pay for return postage. Company keep sending me unwanted emails, despite opting out.
5 januari 2024
Antwoord van Joy
Hi - I'm really sorry to hear the sizing wasn't up to the mark. I've also checked your status and you are marked as unsubscribed so you shouldn't be receiving any emails - if you receive any more please let us know and we will look into this further.
Great speedy service!
27 december 2023
Antwoord van Joy
Thanks very much for the feedback! We really appreciate it! :)
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