If I could give this company 0 stars I would. They advertised something completely different than what I received. I'm starting a PayPal dispute as they won't respond to my emails.
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Lees wat reviewers zeggen
Delighted with my beautiful, stylish coat. Warm, roomy and chic - has been thoroughly soaked twice in last two days, but dried out easily and looks as good as new. The service I received was informa... Toon meer
Bedrijf heeft geantwoord
I'm so sad about the quality of louche dresses now, they feel like the cheapest, flimsiest things with cheap zips and buttons, loose threads etc. At full price of £60-80 the quality is scandalous, tha... Toon meer
The skirts appeared well made and of good quality. It would be helpful if the website could state whether skirts are lined as not having that information would usually put me off buying it. Overall p... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Joy
Geschreven door het bedrijf
SHOP WOMENSWEAR
SHOP NEW IN
SHOP HOMEWARE
SHOP GIFTS
Founded in London, Joy has always been about being unique and different. As well as selling principally women’s clothing we also stock a wide range of accessories, homeware and gifts as well; anything that fills the shopping list bringing Love, Life and Laughter to everyone in abundance!
16 years later we launched our own label Louche, which has always been designed by women for women, and fitted and refitted on different body types. We are proud of our fit which is a challenge, as there is no exact fit and measurements to any size in Europe and beyond. However, once you have established your size you will find you will be that size throughout our website, enabling you to shop with confidence. Special consideration is made to fabric selection we always go that extra mile to find the very best quality, feel and finish.
The emphasis on fit encompasses all our styles. Trousers are all made with an element of stretch, shirts often have hidden elastic waistbands and tops always have extra ease. Sweatshirts and jumpers are always cosy, colourful and comfortable. Whilst coats are always a bit of a statement, we tend to leave black coats to others!
We are particularly famous for our dresses which we have a large selection of mini, midi and maxi styles crafted in unique, quirky and ditsy prints, colourful checks and premium quality plains. Did we tell you that 90% of our dresses have pockets?
Our ethos regarding design and manufacture is to produce products that have lasting appeal and anything other than throw-away fashion! When we hear stories of mothers handing down styles to their daughters, it gives us great pleasure and is definitely a direction to true sustainability. We are working our way through the whole sustainable journey which isn’t without its caveats and hope in a year or so to be almost 70% sustainable.
x
Contactgegevens
8-10 Beadman Street London, SE27 0DN, London, Verenigd Koninkrijk
- contactus@joythestore.com
- www.joythestore.com
2,5
Slecht
220 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 30% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Wanted to order summer itemsdisappointment
Wanted to order summer items - only limited stock and what has arrived is more for winter. Very poor.
1 juni 2021
Antwoord van Joy
Hi there, I hope you are well! We are so sorry to hear that you were disappointed with the stock we have available. If there are any particular issues you would like to raise, or if there is anything else we can help you with, please email us at contactus@joythestore.com. We would be happy to help! Kind regards, team JOY x
Very quick delivery given that I live…
Very quick delivery given that I live in NZ and good quality clothes. No surprises as the pictures accurately portray the clothing. The sizing is on the small side but European sizing tends to do this as opposed to American.
15 mei 2021
Antwoord van Joy
Hi Meg,
Thank you so much for the positive feedback, we really appreciate it!
It is great to hear you are happy with your order.
Kind regards,
Team JOY x
Excellent service
I received my order before the expected date. The returns was really easy too.
14 mei 2021
Antwoord van Joy
Hi there,
Thank you so much for the positive feedback, we really appreciate it!
Kind regards,
Team JOY x
Lobster top
I ordered the sweatshirt for a present. It arrived promptly, and is exactly as described on the website.
13 mei 2021
Antwoord van Joy
Hi there,
Thank you so much for the feedback, we really appreciate it!
Kind regards,
Team JOY x
Unfortunately I was very disappointed…
Unfortunately I was very disappointed with this order.I ordered over 9 shirts as they had a great promotion. I received 3 of the shirts in separate packages intermittently within a 4 week span and am still waiting for the remainder of the order. The items I did receive were very poor quality, two out of the three shirts had the seams tearing and it looked like a copy of what I ordered, meaning the online photos were much better. The sizing is much smaller than expected, if you order a medium it fits truer to a small or in some cases extra small. I will not be putting any future orders in.
10 mei 2021
Review zonder uitnodiging
Antwoord van Joy
Hi there,
We are so sorry about this. If you could please email us at contactus@joythestore.com we would like to look into this and resolve any issues for you.
Kind regards, Team JOY x
super helpful and prompt response
8 mei 2021
Antwoord van Joy
Hi there,
Thank you so much for the feedback, we really appreciate it!
Kind regards,
Team JOY x
Overall pleased
The skirts appeared well made and of good quality. It would be helpful if the website could state whether skirts are lined as not having that information would usually put me off buying it. Overall pleased with the purchase (although returning one skirt as it did not suit me).
7 mei 2021
Antwoord van Joy
Thankyou so much for your lovely feedback! We are happy you are pleased with your purchase.
If you have anymore feedback please do email us at contactus@joythestore.com and our customer services team will be more than happy to resolve any problems for you.
JOY Team xxx
Nice quality clothes but sizing inconsistent
Nice quality clothes, but size guides don't align with the clothes at all. Also one dress showed up and was beige when the photo online was black
17 april 2021
Antwoord van Joy
Hi Lovely,
Thank you for your feedback. We are so glad that you are happy with the quality of our clothing. I do apologise that potentially the wrong colour dress showed up in your order. If you ever have any issues like this, please do email us at contactus@joythestore.com and our customer services team will be more than happy to resolve this for you.
Thanks,
Team JOY x
No one does summer frocks like JOY
No one does summer frocks like JOY, and they really are 'frocks' in the best sense. Already I have quite a library of them, but luckily there is always room for one more. This gentle pink number was bought in anticipation of warmer times, loose and cool yet doesn't drown me, and a nice cover up for those of us who can't be in the sun too much. Perfect.
Speedily delivered.
15 april 2021
Antwoord van Joy
Hi Susie,
Thankyou so much for your lovely feedback! We're so happy you love the dress!
JOY Team xxx
ise un pedido y no me a llegado marzo 2…
ise un pedido y no me a llegado marzo 2 /21
11 april 2021
Review zonder uitnodiging
Antwoord van Joy
Hi Lovely,
Can you please email us at contactus@joythestore.com so we can help you get this sorted? Please include your order number.
Thanks,
Team JOY x
Again
Again, beautiful clothes, reasonable prices, just as described and speedy shipping !
9 april 2021
Antwoord van Joy
Hi Gillian,
Thank you so much for the lovely feedback!
Team JOY x
Joy is my favourite store
Joy is my favourite store. I can't believe more people don't know about it! The online ordering process is seamless and straightforward, and on the rare occasions that I have needed a refund, this has been processed quickly. It may be a little on the pricey side but the quality is so good that I have had items for years now with absolutely no difference made to the quality of the material after washing and re-wearing many, many times. I would whole-heartedly recommend Joy to everyone!
8 april 2021
Antwoord van Joy
Hi Lucy,
Thank you for taking the time to leave us such an amazing review, we really appreciate it! We are so happy to hear that you have had such a lovely shopping experience with us.
Team JOY x
I love shopping with Joy
I love shopping with Joy. There are always beautiful dresses that are well-made and mist have pockets!
7 april 2021
Antwoord van Joy
Hi there,
Thank you so much for the lovely feedback, we really appreciate it!
Team JOY x
Antwoord van Joy
Hi there,
Thank you so much for taking the time to leave such great feedback. It is very much appreciated!
Team JOY x
Stress free shopping
Easy to use website, email confirmation immediate, great choice of payment options.
3 april 2021
Antwoord van Joy
Thank You so much for such a kind review.
JOY Team x
Antwoord van Joy
Thankyou so much for you r lovely feedback and 5 start review :)
JOY Team x
Love to buy from Joy
Love to buy from Joy, efficient and easy to contact if necessary. Anna J.
2 april 2021
Antwoord van Joy
Hi Anna,
Thank you so much for taking the time to leave such lovely feedback. We really appreciate it!
Team JOY x
Can't say enough good things about this…
Can't say enough good things about this store.love love love all my items. Well made, fits perfectly and so flattering. Everything arrives so fast and my refund was sorted asap. I've had so many bad experiences with online shopping lately and parcels going missing I wanted to drop a line here to say well done and thanks. Highly recommended from a happy customer
13 maart 2021
Review zonder uitnodiging
Antwoord van Joy
Thankyou so much for your kind words!
We love making our customers happy :)
JOY Team x
Antwoord van Joy
Hi Lovely,
Thank you so much for taking the time to write such a lovely review.
Team JOY x
I haven’t even received my package
I haven’t even received my package. I’ve been trying to contact them for over a month and they haven’t even replied. Terrible customer service and not worth buying from.
23 februari 2021
Review zonder uitnodiging
Antwoord van Joy
Hi Clem,
Can you please contact us at contactus@joythestore.com to talk about this? We always reply to our emails and so would be happy to try to resolve this for you.
Thanks,
Team JOY x
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