If I could give this company 0 stars I would. They advertised something completely different than what I received. I'm starting a PayPal dispute as they won't respond to my emails.
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Lees wat reviewers zeggen
Delighted with my beautiful, stylish coat. Warm, roomy and chic - has been thoroughly soaked twice in last two days, but dried out easily and looks as good as new. The service I received was informa... Toon meer
Bedrijf heeft geantwoord
I'm so sad about the quality of louche dresses now, they feel like the cheapest, flimsiest things with cheap zips and buttons, loose threads etc. At full price of £60-80 the quality is scandalous, tha... Toon meer
The skirts appeared well made and of good quality. It would be helpful if the website could state whether skirts are lined as not having that information would usually put me off buying it. Overall p... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Joy
Geschreven door het bedrijf
SHOP WOMENSWEAR
SHOP NEW IN
SHOP HOMEWARE
SHOP GIFTS
Founded in London, Joy has always been about being unique and different. As well as selling principally women’s clothing we also stock a wide range of accessories, homeware and gifts as well; anything that fills the shopping list bringing Love, Life and Laughter to everyone in abundance!
16 years later we launched our own label Louche, which has always been designed by women for women, and fitted and refitted on different body types. We are proud of our fit which is a challenge, as there is no exact fit and measurements to any size in Europe and beyond. However, once you have established your size you will find you will be that size throughout our website, enabling you to shop with confidence. Special consideration is made to fabric selection we always go that extra mile to find the very best quality, feel and finish.
The emphasis on fit encompasses all our styles. Trousers are all made with an element of stretch, shirts often have hidden elastic waistbands and tops always have extra ease. Sweatshirts and jumpers are always cosy, colourful and comfortable. Whilst coats are always a bit of a statement, we tend to leave black coats to others!
We are particularly famous for our dresses which we have a large selection of mini, midi and maxi styles crafted in unique, quirky and ditsy prints, colourful checks and premium quality plains. Did we tell you that 90% of our dresses have pockets?
Our ethos regarding design and manufacture is to produce products that have lasting appeal and anything other than throw-away fashion! When we hear stories of mothers handing down styles to their daughters, it gives us great pleasure and is definitely a direction to true sustainability. We are working our way through the whole sustainable journey which isn’t without its caveats and hope in a year or so to be almost 70% sustainable.
x
Contactgegevens
8-10 Beadman Street London, SE27 0DN, London, Verenigd Koninkrijk
- contactus@joythestore.com
- www.joythestore.com
2,5
Slecht
220 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 30% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Disappointing
Disappointed that the refunds take so long.
There’s no good reason to take longer than 14 days to process a refund once you receive goods back. 14 days is the maximum limit a refund should take and .gov website backs this up.
Really puts me off ordering from you again.
3 februari 2021
Antwoord van Joy
Hi there,
We are so sorry about this. If you could please email us at contactus@joythestore.com we would like to look in to this and resolve any issues for you.
Kind regards,
Team JOY x
Everything about Joy is a real joy!
The quality of products, the customer journey, the support and the prices are all of top level.
1 februari 2021
Antwoord van Joy
Hi Kriton,
Thank you so much for such lovely feedback, we really appreciate it!
Thanks,
Team JOY x
Great customer service
I have rarely had such good customer service! I wrote asking to transfer my in store gift card balance to an online balance as there was an item in the sale I wanted. After two emails within hours of my enquiry it had been sorted out, the transfer made and the item bought. My customer service representative, Jordan, was efficient, polite and helpful and I couldn’t have asked for better service. The item was then shipped out in fantastic time and is great, at a bargain price to boot. I could not be happier.
14 januari 2021
Review zonder uitnodiging
Antwoord van Joy
Hi Sarah-Jane,
Thank you so much for your lovely feedback, we are so glad that our customer service team were able to sort out your issue so easily and quickly; and that you are happy with the product and service!
Thank you!
Team JOY x
Item arrived in good time and I got…
Item arrived in good time and I got email updates from Royal Mail for tracking.
8 januari 2021
Antwoord van Joy
Thank you so much for shopping with us and leaving such nice feedback!
JOY Team x
Great every time.
3 januari 2021
Antwoord van Joy
Thank you so much, we really appreciate our regular customers staying with us!
JOY Team x
Antwoord van Joy
Thank you so much for your lovely feedback!
JOY Team x
The customer service is sublime
The customer service is sublime! So quick to resolve and no fuss at all.
2 januari 2021
Antwoord van Joy
Thank you so much, we appreciate your kind words!
JOY Team x
Love the "Joy"store
Love the "Joy"store. Here in NZ your products and service is excellent for me.
2 januari 2021
Antwoord van Joy
Thankyou so much for your lovely feedback !
JOY Team x
Antwoord van Joy
Hi Lovely,
Thank you so much for your great feedback, we really appreciate it!
Team JOY x
Antwoord van Joy
Hi Lovely,
Thank you so much for such nice feedback! Glad you love the skirt.
Team JOY x
Ordering and delivery was all very…
Ordering and delivery was all very smooth. Trousers fit well but the material is not quite what I had hoped - bit too shiny- the downside of online ordering when you can't physically see the product.
21 november 2020
Antwoord van Joy
Hi lovely,
Thank you so much for your feedback. In the future if you need a little more product description please feel free to contact us and we will be more than happy to help !
Team JOY x
BUYER BEWARE. TOTAL SCAM
This store is a complete scam. DO NOT ORDER!!!! I have sent over six inquiries asking where my product is. Received one response which seemed like a "generic" response. They provided me with the incorrect tracking number and product. In fact, I ordered November 3 and they provided me with a tracking number that was already delivered back in July and to a different Country? Its a total mickey mouse operation and I am in the process of disputing the charge on my credit card with my bank to hopefully get my money back. BUYER BEWARE! I have still yet to receive a response from my six emails I sent.
14 november 2020
Review zonder uitnodiging
Antwoord van Joy
Hi lovely,
I have had a look and I can't seem to find an order under your name. If you could send your order number to us and I can look into this further.
Our email is contactus@joythestore.com
Team JOY x
Excellent customer service
Excellent, super-efficient and friendly customer service - notably better than most other online retailers, thank you
10 november 2020
Antwoord van Joy
Hi Lovely,
Thank you so much for your kind feedback!
Team JOY x
Lovely black beret
I've been looking for a black beret which is not made from wool and this one from Joy is a great find. Lovely soft chenille fabric which fits me perfectly. Arrived safely and packaged really well.
8 november 2020
Antwoord van Joy
Hi Lovely,
Thank you for such amazing feedback! Hope you love accessorising with the beret and tag us if you post on social media! :)
Team JOY x
Dirty and damaged water bottle
Fast postage and lots of email updates however my water bottle was dirty when I recieved it, I could visibly see the dirt marks on the pink lid of the bottle it was like it had just been unpackaged and out in the open in a warehouse, also the straw had been bent.
4 november 2020
Antwoord van Joy
Hi Leah,
I am so sorry to hear about this! Please do send us an email to contactus@joythestore.com and we will be happy to sort this out for you.
Thanks,
Team JOY x
Joy the Store us breaking the law
I got a reply from Joy the Store saying I will be refunded, but I have not received the refund yet. I had just checked my account. There was no email to alert me that I have been refunded either. The law states that online purchases must be refunded within 14 days and that customers do not have to give a reason. I checked this out on the government website.
2 november 2020
Review zonder uitnodiging
Antwoord van Joy
Hi Catherine,
We did email you to explain that it can take up to 5 working days for your bank to process a refund, it has been issued by us, it can just take bank's a bit longer to process this transaction. Again, any issues you would like to discuss, please email us.
Thanks,
Team JOY x
Easy to view online and ordering…
Easy to view online and ordering straight forward and simple. Email confirmation re delivery detail.
1 november 2020
Antwoord van Joy
Hi Joni,
Thank you so much for such lovely feedback!
Team JOY x
I made an order 1 month ago and did not…
I made an order 1 month ago and did not get my items. Even I did not get shipping number. My account was Charged, I do not know how to get my money back
29 oktober 2020
Review zonder uitnodiging
Antwoord van Joy
Hi there,
We are so sorry to hear this and would like to resolve the issue for you. Please send us an email to contactus@joythestore.com and we would be more than happy to help.
Kind regards,
Team JOY x
Antwoord van Joy
Hi Lovely,
Thank you for such great feedback.
Team JOY x
Antwoord van Joy
Hi Lovely,
Thank you for such lovely feedback.
Team JOY x
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