I have had 16 dogs in my lifetime, quite a few rescue, so usually 4-5 years old. I have always insured them since Insurance was available 40 plus years ago. Sadly our 2 year old pet dog has pass... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Just spoke to Shane and he was pleasant helpful and asked about how our pup was doing which made all the difference to us. The claim itself was dealt with in a timely manner which again made all the... Toon meer
Bedrijf heeft geantwoord
Fantastic customer service Kelly and Jenny went above and beyond to help me. Also these ladies were genuinely interested in my dogs welfare ( Pugsley and Daisy ) both send sloppy kisses as a thankyou... Toon meer
Bedrijf heeft geantwoord
I have been so impressed with RKC since we took our policy out for our puppy. She’s been poorly and the experience in dealing with RKC has aways been professional, caring and supportive. Can’t imagine... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Contactgegevens
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, Verenigd Koninkrijk
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4,9
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very polite
Very polite
Very informative
Very warm and friendly and helpful
24 september 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hello
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Jenny
Customer Service Team
Always a trusted and reliable service…
Always a trusted and reliable service from the Kennel Club, the staff are particularly helpful, informative and genuinely care about your pet. I have no hesitation in recommending their policy and regularly do to fellow dog owners whilst walking my elderly Labrador Ruby. Thank you for help yesterday it was both helpful and reassuring, especially when our furry friends are unwell.
22 september 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi Julia
It is so wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us.
The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Jenny
Customer Service Team
Always helpful
Always helpful, polite and a pleasure to deal with.
22 september 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi Penny
I am so happy to see that you’ve given us a 5 star review!
I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Jenny
Customer Service Team
Helpful
Explained the claims procedure clearly. Very helpful.
21 september 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi Pat
Thank you so much for your positive feedback regarding your recent experience with us.
I will make sure the team are aware of your comments and in the meantime, If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Jenny
Customer Service Team
Michelle was super friendly
Michelle was super friendly, helpful & supportive. She took a genuine interest in my pet’s ongoing health issues.
21 september 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi Alison
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure Michelle is aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Jenny
Customer Service Team
My dog came with kennel club puppy…
My dog came with kennel club puppy insurance which I carried on into her adult life .I can't tell you through the ups and downs of dogs how brilliant they have been .I have never had a bad experience .They are top end money wise . But you get what you pay for and I never worry that my girl won't be covered .
21 september 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi Jenny
We are so happy to hear about your positive experience with our pet insurance.
It's wonderful to know that we have been able to provide reliable support through all of life's ups and downs as a pet owner and we are glad we can offer you peace of mind.
Thank you for sharing your kind words and for being a loyal customer.
Kind regards
Jenny
Customer Service Team
Great customer service.
Your staff member I spoke to was so helpful and gave me lots of information on how to to fill out my claim. Great customer service.
21 september 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi Martin
I'm so happy to see you've given us a 5-star review! We are delighted to hear that our staff provided you with such helpful information.
I will pass your comments to the team.
Kind regards
Jenny
Customer Service Team
Excellent five star service
Excellent five star service, very helpful staff, I would not consider any other company for pet insurance, it may be a little more expensive but when you need it , RKC insurance delivers.
21 september 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi Heather
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Jenny
Customer Service Team
Efficient and caring pet insurance
I am so grateful to have signed up my poodle, Tutu with the RKC pet insurance 11 years ago. They are quick and efficient with claims and have been invaluable this year with Tutu's many health issues. Julia P was very professional and compassionate on the phone today. Thank you!
21 september 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi Kym
It is so wonderful to get your positive feedback.
We are so happy to hear that you have had a lovely experience with us.
Julia and the team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Jenny
Customer Service Team
Very good communication and response to…
Very good communication and response to my questions
23 juli 2026
Antwoord van Royal Kennel Club Pet Insurance
Hi David
Thank you so much for taking the time to leave us such a positive review.
I am so glad to hear that you have found our teams services helpful. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Jenny
Customer Service Team
Antwoord van Royal Kennel Club Pet Insurance
Hi Dhavard
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that you have found our services helpful and informative. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Jenny
Customer Service Team
The lady I spoke with was so helpful…
The lady I spoke with was so helpful and explained my policy well.
20 juli 2026
Antwoord van Royal Kennel Club Pet Insurance
Hi Claire
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Jenny
Customer Service Team
Positive experience
My call was answered quickly and Shane was very polite and informative. He explained what would happen next and put my mind at ease .Very positive experience at a worrying time .
18 september 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi Nicki
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Jenny
Customer Service Team
Every time I contact the kennel club…
Every time I contact the kennel club they are always helpful and very polite and clearly enjoy their job it's a total pleasure to speak to them long my they continue
17 september 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi Mrs Bradford
Thank you so much for taking the time to leave us such a positive review.
I am so glad to hear that you have found our services helpful and friendly.
We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Jenny
Customer Service Team
Company ok client service ok.
Company ok client service ok.
Need you to set up not paying full bill in advance when you have agreed to treatment.
Not on Gale but on our other dogs.
9 juli 2026
Antwoord van Royal Kennel Club Pet Insurance
Hi John
Thank you for for taking the time to leave us a review.
We appreciate all feedback as we are always look to make our customers experiences the best they can be.
When payment is required up front before claims are made to us, this is due to the vets practice themselves. Some vets will offer direct claims for treatment, others require payment first before you can claim it back.
If you have any questions in the future regarding this query please don't hesitate to contact me.
Kind regards
Jenny
Customer Service Team
The cover is excellent
The cover is excellent, never had a problem when a claim arose and the customer service team are so professional and helpful.
17 juli 2026
Antwoord van Royal Kennel Club Pet Insurance
Hi Angela
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Jenny
Customer Service Team
Change of details
I had to change the bank account that my direct debit came out of and everything was handled quickly and in a friendly manner
15 september 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi Tracy
We're so glad to hear that we could assist you efficiently and pleasantly with your direct debit change.
We appreciate your kind words and will be sure to pass them back to Tracey.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind Regards
Jenny
Customer Service Team
Kind and very helpful
First class help from Jennifer. Makes a difficult situation so much easier. Thank you.
15 september 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi Anne
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that Jennifer was able offer such great support and help to you when you needed it.
We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Jenny
Customer Service Team
Top customers service.
Lovely contact and very professional and informative. Thank you Lorna.
15 september 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi Judith
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback on to Lorna, as I know that she will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Jenny
Customer Service Team
Andrea was so thoughtful and helpful
Andrea was so thoughtful and helpful. Real empathy with her advice. Agria do care!!
14 september 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi Richard
It is so wonderful to get your positive feedback.
We are so happy to hear that you have had a lovely experience with us.
Andrea will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Jenny
Customer Service Team
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