Keepitpersonal Reviews 696

Fantastic service ,kept informed about my order which arrived on the promised day.It was really well wrapped as it was a fragile item.Even more beautiful than I expected.i e used this company before and would definitely recommend to anyone looking for something a little special.great company giving great service

Purchased two different items very recently. Very happy with them and the prompt delivery. There was a slight issue with my second item , ie the presentation box was heavily marked and not suitable to pass on as a gift. Contacted KIP via e mail and telephone and very very rapidly the item was replaced . It was a pleasure dealing with KIP for their products and exceptional Customer Service.

The whole process, from placing the order, liaising with Nathan and Tracey to finalise the design, then receipt of 40 really nice glasses was extraordinarily slick and efficient. I cannot commend Keepitpersonal highly enough. Thank you.

Special gift for my sisters 70th birthday. She was over the moon with it.
The process for ordering online was so easy, delivery was quick and the product is sensational. Well done KIP

What a fantastic service. The products are really high quality they arrived so quickly and the customer service team responded to my questions quickly. They were so helpful. I would 100% recommend Keep it personal.

I literally cannot praise this company highly enough; I'd give them a thousand stars if I could. Communication was second to none, customer service was second to none, speed of delivery was second to none and the quality and craftsmanship of the item was spectacular. I will definitely use Keep It Personal in the future should the need arise and would not hesitate to recommend them. A fabulous experience all round with particular thanks and credit to Nathan Shipp, what a ⭐ he is.

This is the second time I've ordered from Keep it Personal and again I'm impressed. I ordered a personalised mug for my friends birthday on the 2nd April and it arrived on the 4th. I chose to have it wrapped with a gift bag and it was so lovely. It's so good how your order arrives so quickly as personalised things can take a few weeks or more this isn't the case with this company. I shall continue to have all of my personalised things from Keep it Personal.

I don’t write reviews unless things are really bad or really good. And the customer service here has been the most hassle free and easy to deal with customer service I’ve dealt with in years.

No awful holding or some AI system to navigate. Straight through to a person who sorted my issue in less than a minute.

Thanks - will use you again.

I had a really good experience with this company. Unfortunately, my original order arrived with smashed, but I understand that things like this can sometimes happen during transit and aren’t always the company’s fault.

What really stood out was their excellent customer service. As soon as I got in touch and shared a photo, they responded quickly and sent a replacement straight away.

The new item arrived very quickly and in perfect condition. I’m really happy with my order, a personalised glass. The quality is great.

The whole process was smooth and hassle-free, which I really appreciated. It’s great to see a company handle situations like this so efficiently. I’d definitely order from them again!

Question, what’s the difference between yellow and orange? Well this company don’t know. When you order orange socks because of the association with a favourite football club, what you don’t want are yellow socks, the rival team colour! And when you ask for a replacement, so that there is no confusion or if there is, it doesn’t matter, e.g. blue/green, what you don’t want is a dismissive and arrogant response saying that you are wrong and they are right. PayPal refunded me immediately when I sent them the photo and explained.

I purchased a vase engraved for my brother sister in law anniversary absolutely stunning 🤩 so very pleased plus great presentatio n box . Thank you

I was so impressed, touched and grateful for the help Keepitpersonal gave me after the first engraved beer glass had arrived broken on delivery and for the care and speed with which everything was conducted to ensure the replacement arrived safely and promptly.

The replacement beer glass arrived safely within one day. My friend, who will be receiving it on his 80th birthday, will be extremely thrilled.

I have also recently bought an engraved wine glass and a Guinness glass which have been given to other friends. They were really impressed and happy, too.

Thank you for your excellent service and for the high quality of your work and products.

Five glowing stars

I wanted a frame for baby photos of my new nephew to give to my mum. She has dementia and is in a home so that having the frame engraved with his name will make it so much easier for her. It arrived really quickly and is beautiful. Really pleased

I ordered a personalised item. It was delivered the next day!
Absolutely thrilled with it. Super quality.
Excellent service from keep it personal.
Highly recommend them and will definitely use them again.

Have purchased from this company multiple times and I am always happy with the product; furthermore I find the company a very super responsive one , even after I have placed order and need to make a quick change it has been possible. I always get a speedy response and even received the product quicker than I thought - would highly recommend them - great quality and service

Bought a vase had it engraved the vase was beautiful and the engraving done to high standard arrived in a lovely box lots of packing post very efficient will definitely use again

Amazing service ordered yesterday afternoon it arrived this morning.
Love the personalized product I bought .
Would definitely use again

I have bought from this company many times everything is first class. Super fast delivery and great items and lovely people to deal with cant say enough really good things about them mark London uk

This company has been bombarding me with emails about their products. I have never signed up to their mailing list or expressed my consent to receive any marketing correspondence from them. On this basis, what they are doing is illegal under the rules and regulations governing marketing advertising.
I have asked them to refrain from sending me any further emails about their products and to remove my details from their records. Failure to adhere to my request will leave me no other alternative than to take action. I hope this will not be necessary.

Fantastic service ( next day delivery) and lovely personalised product that will be a life long keep sake. Highly recommend.