Kent Reliance Reviews 

I had no problems with online access to the site or with arranging my savings plan, a major plus!

I’ve saved with kent for some years now and find the website easy to use,and generally the rates are pretty decent!

I will have to wait and see before I can leave a review, depositing £7000 was fairly easy, I'll wait and see how it goes from here on.

Kent Reliance is easy to deal with and is customer focussed

Great service all round and excellent to deal with

Easy to open an account and I received immediate confirmation that money had been transferred in as soon as it left my other bank's account

So far an excellent service. No complaints whatsoever. Happy customer.

Always easy to deal with, good communication. Good Interest rates.

Although they are going through changes to enhance security,I was able to navigate without to much trouble. I am kept informed and withdrawing money is easy to accomplish.

I have a number of bonds invested and all of them excepted my first choice nominated account, but you did not! This meant I had to use my second choice nominated account which is an inconvenience. The reason you did not accept Handlesbanken was simply because they do not show on statements their sort code. This is because it is the same sort code for all UK based branches of that bank. You would not even accept a letter from them confirming this. This is poor and the reason I give you only 3 stars. I don't suppose you will reply to this negative feedback!

I spoke with a gentleman with an Indian accent this morning. He was very courteous and helpful and solved the problem splendidly.

I have previously managed two online ISA accounts with KR with no issues. KR are now moving accounts to 'New Online Services', in the mean time the 'old' online services do not seem to be functioning correctly. I logged onto look at two ISA accounts, and the page became non-functional. I logged in 3 times in total, the 3rd time I could not get to the details of one of the accounts & then got a message to say I had made too many requests!
KR are now going to move accounts to the new platform with new account numbers and sort codes. They also require the account holders to provide a mobile phone number:
"We need you to use a mobile phone because our registration process for the platform uses two-factor authentication and one-time passcodes sent by SMS to verify identity when logging in or completing secure actions"
Well I wish they had informed me of this at an earlier stage, I would not have then transferred an existing fixed rate ISA into a new issue with them in early April
I have no mobile phone (no signal at home). What am I supposed to do? Why can't one time passcodes be sent via the new digital landlines?

Made a complaint 7 weeks ago, have heard nothing.

A great place to save with, other than they don't tell you when there are better rates and accounts that you have to manually find and transfer over to.

Was planning to transfer a cash isa in from MoneyFarm, as they annoyingly couldn't do this online I had to post the forms to them via post which I did 1st class on Monday the 18th May. I've repeatedly requested confirmation the forms were received and stated I would cancel the transfer if no confirmation was received. I work in finance myself so I appreciate transfers take time but acknowledging the forms were received or at least getting back to me to say they weren't is the most basic level of customer service when you're planning to send them tens of thousands of pounds. Gotten fed up of waiting so have contacted current provider and instructed them to cancel the transfer to Kent Reliance, great glimpse as to how much of a pain they would be in future if I'd gotten the account open and needed anything. Don't trust them with your money.

I've dealt with customer service agents on the phone in the past and been very happy with their help. My only gripe is the reams of paper that they send me prior to fixed rate account maturity. Maturity notification is much later than I'd like. Posting a mass of paperwork to me very close to the maturity date doesn't help. Save the trees, guys! Do everything online via email and the website. I find all the documentation far too wordy and confusing. Just give me simple choices well in advance and let me tick a box. By the way, let me choose ANY new account to transfer maturing funds into, including those shown on your public website.
EDIT: In response, I received the maturity pack THREE DAYS before the maturity date.

Went in to open a new account, quick and easy, very helpful staff

Phone me later today on 07913329587

No U K phone number for Kent reliance or OSB.
No company address on the web window.
All phones are directed to India.
No way to contact U K office, I think in Chatham, Kent.
Now, it is'already end of May 2026. No End Of Year interest statements, to 30 April 2026.
On the account web site, not even the April 2026 monthly statement.

Rate of interest are reasonable.