KeyMe Locksmiths Reviews 

I called the 813 number and let them know what services I wanted. A locksmith called me back. He said I had to pay $29.00 travel fee but if I agreed to the service it would be deducted. Of course that was untrue. It took him close to an hour to re-key a lock that was already on the door, when I disagreed about the fees he just looked at me. I had planned on paying cash when the bill was printed it was $302.00, needless to say I had to use a credit card which they added the $16.00 fee.

Got absolutely scammed! Never been charged $250 for a locksmith job before! The guy said he will be here in 20-25 and doesn’t show up until an hour and proceed to charge me $250. He calls himself the doctor, very unprofessional. Will not be using their services anymore. I highly recommend another company

I call them thought they were local ended up being some
Call center that pushed it out to someone else who showed up the next day, ended up drilling out one of my locks because he couldn't pick it damaged it. And then rekeyed my lock on the front door and it's not working at all called to ask to have it repaired. No answer charge me almost $300 Other local locksmiths said they would charge less than a $100 same service would not advise anyone to use these guys, big scam.

Do not use this company. This employee charged me $400 for a lockout. Paid by venmo since he said it would be $440 with a credit card. He provided me no receipt, no invoice, nothing. When I called to get the invoice, I noticed he charged $300 extra for a key and programming which is a total lie. None of that happened.
He apparently pocketed the extra $300, and he totally took advantage of a disabled senior on a limited income. His name is Avis Kibi. I have escalated this to a supervisor and am demanding that they fire this person, and send me the money that he stole from me.

Kiosk I tried to use was terrible! No matter what credit card I used or if I used to scanner or the top to pay the machine would not accept my payment so I could not get a key. I tried yesterday and when it didn't work I called the toll free number and the technician reset the machine. It still didn't work. The customer service agent said she'd send a technician out to the location and I can try again the next day which is today. Try it again today same thing no credit card could be read I tried three different ones. Tried the customer service number today and was on hold for 10 minutes and finally gave up. I'll use a real locksmith in the future!

NEVER EVER, I repeat…EVER use this company! I’m going to BBB after this as well.

Dec 17th I lost my car keys in the snow storm in Jersey somehwere. it was was 4 yr olds birthday on top of that. I was supposed to be multiple places for his party and at his school for his special day.

Also I am a single mom will very fixed income. So finding out I now have to buy new keys BROKE me that day. I was a wreck.

i called they came. said I needed a smartkey for just under $400. i told the man plainly I don’t have that. I already had to borrow $300 from my mother assuming it would cost that much.

I asked the guy well I know my key had a valet key can I just get away with that instead?

He says yes $250. Now I will take accountability for my lack of knowledge of how cars work and maybe he didnt fully understand, I TRY to give people the benefit of the doubt.

BUT this man tells me to wait inside my apartment it’ll take 30 minutes and asks if the car is UNLOCKED. I say yes of course.

After that, I zelle him (second mistake), he leaves I’m due at my childs school in 10 minutes and find out my car will not turn on.

So I now spent $250 of borrowed money for a key to unlock and ALREADY unlocked car….that I cannot start.

I had to cancel my childs birthday because I had no money or transportation to take him to Skyzone. THEN I’ve been FIGHTING with this company to give me my money back.

The first few days I kept getting hung up on. Then told that they would do NOTHING because I gor what I asked for.

It wasnt until I brought up THEIR WEBSITES 100% money back satisfaction garantee that they FINALLY put in a complaint/refund request.

The woman lied to my face and said the money back garantee does not cover what I got until I sent her screenshots of their policy on the website.

We are going on 2 weeks since this happened and I was FINALLY told I would get a refund. First by zelle….then by check….I called yesterday AND today and they tell me no refund has been issued. No one even knows fully what I’m referring to because they use a third party company for complaints….

and now they are AGAIN starting an escalatoon process to “see what they can do”

still no access to my car. ive remained patient this entire time, but NEVER EVER use this lying deceiving low life company. I al disgusted.

I contacted this locksmith for an after-hours lockout. The door was opened by drilling the lock, and no lock or parts were replaced.

After the service, I was initially told to pay $492 via Zelle. My bank rejected the transaction. The technician then repeatedly demanded payment through Zelle and cash and came back to the property, involving my landlord, which was very uncomfortable.

I was sick with a fever at the time and asked multiple times for a written, itemized invoice and the option to pay by credit card. Eventually, after significant pressure, a credit card payment link was provided and the amount was reduced to $300.

The service itself worked, but the billing process and payment pressure were not professional. I strongly recommend confirming the total price in writing and the accepted payment methods before agreeing to service.

A local locksmith quoted $135 to change a deadbolt. Sadly, he was busy for the next 3 hours. So we called KeyMe. A locksmith called us but his accent was so thick we couldn't understand him. He quoted $65 for the lock. We provided our address but told him that we were trying to find someone in our vicinity. He came out anyway without our approval. He changed the lock but would not provide a price. Then KeyMe texted the cost: over $600 for a simple deadbolt! $360 for 20 minutes of labor! This outfit is a rip-off. We will not use them again.

I had an incredibly shady experience getting a new key programmed. The technician actually told us we weren’t allowed to watch the process. It’s clear why: these new keys are incredibly easy and fast to program, and they don't want you to see how little work is actually involved.

They charged me $200, which is an outrageous price. I found out later that even the local dealership charges way less than these guys.

I ordered my vehicle key from a kiosk. I thought it was a great idea and cheaper than the dealership. I didn't see the option where it would save the image (other kiosks explicitly ask if you want it saved). I guess if you don't save it they make more since you need to go through the duplication process. They said that most orders ship same business day if it is received before noon. Otherwise it ships the next day. It took prodding from me to get a better eta (there is no order status available). They finally sent it out four days later. Fine. I was still excited. It arrived with a dongle to pair. Ok, awesome. Key was rough,but whatever. It isn't a dealer made key I told myself. I went to try it and it didn't work. Their tech support for the Pair My Key app is only available 9am to 5pm. So I shd to wait to the next day to call. Fine. They gave me something to try. I tried it that evening. Didn't work. Next day, I tried calling. Was on hold forever until it finally sent me to leave a message. I tried several more times that same day. Finally got a Nick or Eric who hung up on me twice. The first time, I chalked it up to a bad connection. The second time he said that he doesn't understand why it wouldn't work. AND THEN HUNG UP ON ME AGAIN. So after all that time, I sent my key back for a refund. I hope the r fund process is easier than it took for me to get to that point. The app is a disaster! It also stores your info so the next person to get your dongle will see your information. Go with Car Keys Express or Tom's Key. Or go to the dealership. All are easier to deal with than this debacle of a company.

I called the phone number for an office in Elkhart, which came across as a South Bend number. The person answering was obviously outsourced from India. The accent was so thick I could barely understand her. I need a lock opened on a vehicle, but she refused to answer any questions until I gave my name and address. The quote was much too high as she said emergency. It was not an emergency - I told her so, and she still said it was the same price. I declined to give any credit card information, and she then abruptly hung up on me! Such poor customer service should not be rewarded with any business.

Sounds wonderful. Have the kiosk copy the key. They mail you a key and it goes out same day. They send a dongle that will program your new key!

Except. The key doesn't work well. It feels rough and has a hard time going into car. Dongle shows it is paired for a different vehicle. Their customer service is only 9-5 so if you work like normal people do, the pair my key app support is non-existent. They hung up on me. The app didn't even work. Then he tried to blame it on my car. This was after trying for over an hour. Each time the phone kept me on hold and then directed me to voicemail. Absolute waste of time. I'm sure they'll give me a hard time with my refund. Don't get scammed.

Scammers - beware

Second key I make using the kiosk and let me tell you, THEY SUCK! Both keys don’t work and they charge $8 for a simple copy. Never ever using them again 👎🏼

The worst company ever! If I could stop there business scheme I would… better yet… I am! They sent out a hack of a job who caused irreparable damage to my car. The asked for a cost estimate and I sent one.. from a reputable company (Caliber collision). Apparently it was too much money and they are asking for their own cost estimate, which is fair. However, they are making me go to their own unknown repair shop… typical. This place has caused me more of a headache, they tell someone is coming out to look at my car and they don’t come. Oh yeah and if you start to ask for things they stop answering your calls. They wanna work with you in their terms, like none of this would be happening if you didn’t send out unqualified locksmiths. I am talking more than a grand of damage and they are finding ways to not want to fix it. Again stay away, I am at a breaking point with this crazy company!

I wrote a review about the experience that I had on November 7th and getting charged $295 for getting my car unlocked cuz I left the keys in it. That part itself was a bad experience, but let me tell you, 8:00 a.m. the next morning after they read my review I was being called by the main company in Kentucky. As of Monday this week on the 24th of November I have received a check for a full refund even though I only ask to get the difference and what it should have cost and what they charged me. They said no we have a 100% money back guarantee so they gave me 100% of my money back! I just have to say that their customer service was amazing all I had to do was send in my receipts and give them a time and phone numbers of where I called and no harassment no problems they gave me 100% refund so kudos to their customer service! Thank you so much Key Me main office for fixing what was broken.

got 3 keys copied and then 0 worked. called the company right away and they refunded immediately

This is more of a review of KeyMe than the vendor in Maryland. Your phone service sucks. It took a long time for anyone to answer, and it sounded like I woke the lady up. There was no discussion of price. Vendor asked me when he got here if they had told me.$489 dollars to unlock my truck. The vendor was great but KeyMe's service sucked. Vendor was billed as 24-7 locksmith 600 Bromley Street Silver Spring,MD 301-454-9782. You probably should just deal with them or another local vendor directly. I won't be making these mistakes again at that price.

Hey @KeymeInc - it's a sketchy d*ck move to fix it so the only way to get a receipt is to give you our mobile # and agree to accept marketing texts. It's a good thing I took pics. For $7.95 this key had better work.
cc: Federal Trade Commission

So I went to the Keyme kiosk in Walmart with a 2002 dodge transponder key on 10/26 , I recieved the key in the mail 11/7. I was just in need of a spare key so I am happy with results opposed to getting the dealer to make a key for double the price. For my needs 5 stars.