Kids Planet Day Nurseries Reviews 

They purposely tried to prevent an autistic kid from attending because of an Ofsted inspection

My two grandchildren attend The Wendy House & love it so very much the staff are so very friendly & extremely knowledgeable & generally love their job ❤️

We couldn’t be happier with this nursery. Our daughter has been attending since she was 12 months old, and it has been such a positive experience for her and for us as parents.

She absolutely loves going every day, which says everything. It’s been wonderful to see how much she has grown in confidence and how much she’s learned during her time there. The activities are engaging and clearly support her development in a fun and nurturing way.

The staff are truly amazing—caring, attentive, and genuinely invested in the children’s wellbeing and progress. We always feel reassured knowing she’s in such good hands.

The facilities are also fantastic—clean, well-equipped, and thoughtfully designed to create a safe and stimulating environment for the children.

We’re so grateful to have found such a brilliant nursery and would highly recommend it to any parent.

My daughter has been attending Ashbourne House since September and she has taken to it like a dream. They're all very lovely and really supportive with helping with milestones (potty) and making her feel happy and comfortable.

Always comes home happy to tell me about what they've been up to.

KP Ashbourne House is incredible. The staff are incredible, they go above and beyond all of the time and care so much. Our child is truly looked after, safe and learning new things all of the time. Great place to be.

My 9 month old daughter has started at kids planet rugeley at the end of Feb, let’s just say I am utterly shocked by the state she was given back to me, even after her second ‘settling’ session.. her top was soaked through, even her vest.. same outfit I sent her in even though there were extra outfits in her bag. They should’ve changed her & her nappy had not been changed at all on her settling in session.
Which made me concerned what she was going to be like after her first full day there, let’s just say it got worse. Yes they changed her nappy but only twice from 8am - 3:30pm and gave her back to me with a wet top and vest , soaking wet socks on her feet were so cold, a soiled and wet nappy that’s full… not only this they have a app to give you updates to only send me photos of her teary eyed 4 hours in to her day there.. not settling at all.. don't recommend at all I have complained and I’m demanding our money back for March as I’ll be taking her elsewhere.

Terrible management in head office, but nice staff members. Great place to work if you have kids, however if you don’t then they’re not interested or care at all. One rule for one and completely different for another. Very two faced within management and very clicky, the higher people like directors and CEO’s seem lovely and polite just the managers are awful

Kids Planet Nursery Crewe Sydney road has been fantastic for our family. The environment is warm, organised, and genuinely caring. Abby deserves a special shout‑out — she’s incredibly kind, attentive, and always goes the extra mile to make children feel happy and secure. Casey and Lexie have also been wonderful and supportive throughout.

We’re really grateful for the team and the positive experience they create every day.

We finally pulled our son out at the end of 2025. My son attended Kids Planet The Triangle through Oxford University placement. The teachers and day-to-day staff were kind, but the management was utterly incompetent, especially around safeguarding and communication.

A major issue was the no-tailgating policy, which only caused inconvenience for parents but offered no real security. The rule is enforced by having a staff member sit by the door, visually recognise each parent, and then buzz them in. This system is not reliable and there is no physical barrier to stop someone who tailgates through the main door from moving further into the building.

When I asked the nursery manager, what the nursery would actually do to stop an intruder, she told me she would “try my best” — which is not a defined or safe safeguarding procedure.

When I escalated this to the Area Manager, he wrote that “the correct procedure does not expect staff to physically intervene with an intruder,” confirming that Nursery Manager’s answer was wrong. Yet after several follow-up emails, no actual intruder-containment procedure was ever provided. Instead of addressing the concern, they pushed us out by restricting my access and suggesting we “leave earlier” via email.

The internal door PIN, which becomes the only real safeguard, is shared by all families because the door hardware only supports one single PIN. It had not been changed for months and did not match the code in the Famly app — making the “second layer of security” ineffective.

I later discovered that Ofsted carried out a compliance visit in September 2025 and found the nursery was not meeting some of the required standards, specifically that risk assessments were not robust and staff required additional training to follow safety procedures during children’s transitions around the setting. This aligned with our bad experience.

Their management team seems to spend more time monitoring online reviews than on actual management duties, which explains their abundance of positive reviews online.

Amazing nursery and wonderful team! This is my second child at this nursery and I couldn’t fault it! The staff and activities are wonderful and my child enjoys attending each week. Billing is straight forward and clear and love the app the use!

A close relative had a terrible time working for this outfit. Be very careful to ensure you get everything important in writing e.g. key targets during the probation period, getting paid when attending courses (e.g. First Aid) and also getting the appropriate certificates e.g. First Aid. I could go on about other things but will leave it at that for now.

I have now received a vanilla reply from Kids Planet but it seems they are not keen on discovering the 'other things' I mentioned. Strange that.

It's now 20 February and, after a reassuring first response to my adverse comment, saying how keen Kids Planet were to resolve the outstanding issues, nothing has happened. What a surprise!

Update 22/3/26. After a cuddly request to contact the People Team confidentially I mentioned sharp practice and would like to discuss further. The result? Ticket Closed.

I am writing this review as a last resort after being ignored by the Kids Planet billing team for over 12 months.
​We were initially incorrectly charged over £1,000 for hours that were verified as council-funded. Despite sending numerous emails and spending over 20 hours of my own time trying to resolve this, I have received zero replies from tbe billing team. Instead of addressing their error, Kids Planet continues to send increasingly aggressive and "scary" automated bills demanding payment for money we do not owe.
​The lack of communication and the stress this has placed on our family is unacceptable. It is deeply concerning that a childcare provider shows such little regard for parental well-being and financial accuracy.

When the nursery was under learning journey management we could not fault this nursery and staff however, since moving to Kids Planet standards have plumited. This includes appearce, cleanliness, staff attentiveness, the wellbeing of children and some staff more worried about there appearance.

We started to notice a change in our child when taking them instead of being happy would cry the moment we pulled onto the carpark.

Then when collecting would be a complete mess, I understand children play and get messy but hands and faces can easily be wiped.

We then noticed the environment become increasingly dirty from the actual building to things children are playing with.

Our child is also a fussy eater yet daily reports said they were eating most or all of the food however, when we asked a member of staff the one day directly they advised only a little had been eaten yet when we checked the report later it said all. We therefore questioned this at the parents evening and was advised they would address this as a separate part needed to be amended. Then going forward this suddenly changed to little and alternative.

Also at the parents meeting we were advised a couple of points our child seemed to struggle with however, once we advised they had no issues outside of the nursery with these points and provided videos this seemed to disappear. My suspicion is the staff did little to no interaction and engagement as once you do our child excells.

The most recent incidents then were two occasions of biting the second of which our child received a nasty bite between there shoulder blades with the incident being described as taking places over a couple of moments yet staff could not get there in time, once questioned it was advised The other child is a known biter with special needs and this is how they act. Also I was advised this is quite common with biting children biting so really just telling me to accept and get over it.

At this point we had enough and removed our child for there own safety and wellbeing. Since doing this we have got our child back all happy and smiles along with them developing far more quickly.

My advise is look elsewhere as there are far better nurseries in the Kingswinford area and after speaking to a number of them even they have said they have had a number of children transfer from Kids Planet.

The staff are what makes the nursery a great place to send children. I've been very impressed with the amount of effort that goes on in facilitating different activities every week and communicating feedback.

Kids planet conwy are fantastic! My son absolutely loves going and spending time there. All the staff are so kind, great at communicating & caring.
The facilities are great and they are always spending time outside & exploring, along with lots of other activities. Just great!

We were excited to join the Kids Planet Day Nursery in Cambridge (Chris Abell Nursery) due to its Outstanding Ofsted rating, but we have experienced serious safeguarding concerns that management has not addressed. Our daughter joined the baby room at 8 months and is now 11 months. Since joining, she has repeatedly experienced rough behaviour from an older, stronger child who remains in the baby room, reportedly due to staffing issues. As a result, she has frequent bumps from being pushed or poked.

We have raised this with management several times, but despite repeated reassurances, nothing has changed and the risk continues. The room staff are caring and our daughter is happy with them, but her experience is overshadowed by the ongoing safety concerns caused by inappropriate age-mixing. We have now submitted a formal complaint and are contacting Ofsted while awaiting a response from the nursery.

We can’t speak highly enough of Kids Planet, Denbigh! The staff are brilliant - so caring and engaging with the children. The setting is very well set up to encourage creativity and independence. Activities are fun and meaningful to the children. We love the outside areas and the resources available to the children. My little boy loves his nursery days and is always happy to attend. He has great relationships with his key workers and has made nice little friendships in the setting.

Eli has just recently joined a few months ago. He has came on so much with his speaking. He seems confident and enjoys playing with his friends. The staff are lovely and are very pleasant when dropping eli off and picking eli up. Thank you 😊

Both my eldest and my youngest have attended nursery here, although my eldest is now in high school my youngest is still so excited when it's a nursery day! He idolises the managers and the staff and they treat him like their own. I don't have anything but praise for the staff and managers! They welcome him with open arms and I don't ever have to wonder if he's ok as I know that being in nursery is a home away from home to him

Kids planet Denbigh are brilliant with our little one. The activities look engaging, and craft is regularly brought home. The famly app is updated and messages always answered promptly. The staff are all so friendly. Thank you