Absolutely love this bag. So much lighter than a small suitcase, I got lots of compliments too! Will definitely buy another. Thumbs up!!
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Lees wat reviewers zeggen
The Kindbag medium backpack was a perfect day bag for (very long) walks around NYC! It was also within Virgin Atlantic's maximum dimensions for an under-seat carry-on bag. It's beautifully designed an... Toon meer
Had the most fantastic customer service after the zip broke on the crossbody bag I purchased from a retailer in Lincoln. Emailed on a Friday late morning and received an immediate response. After conf... Toon meer
Fantastic bag, bought it for an upcoming holiday but couldn’t wait till then and have started using already! Beautifully made, great capacity and comfy to wear. Love that it’s made from recycled mater... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Our mission: to bring colour to everyday life! The pursuit of sustainability, female empowerment, and the creation of a colourful world is at the heart of Kind Bag's ethos today. With vibrant bags made from 100% recycled plastic bottles, perfected to serve you in your everyday life, we make products that do good and look good! Kind Bag is a women-owned and run company, based in London, UK. Our products are carefully designed by our London team, aiming to encourage slow fashion by championing high-quality and timeless, colourful designs that can revolutionise your everyday wardrobe.
Contactgegevens
11-13 Benwell Road, N7 7BL, London, Verenigd Koninkrijk
- hello@kindbag.co
- www.kindbag.co
4,3
Uitstekend
173 reviews
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Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Poor Quality
Bought a Kind Bag on the 14th April 2023 for £71, from a shop in Scotland, while on holiday. Here we are on the 8th July and the bag is falling to bits. It has never been packed full, I don't use it every day. The stitching has given way on the shoulder strap I had paid £15 for it I would say you get what you pay for, but £71 is not cheap and not the sort of money I can afford to throw away for 3 months of intermittent use. Based on my experience I would not recommend this brand.
Thank you for offering to replace the bag. Unfortunately threw it away 5 months ago after I posted my review
8 juli 2023
Review zonder uitnodiging
Antwoord van Kindbag
Hi Catherine, We are so sorry to hear that your bag has broken in a short span of time as this is not the quality we expect from our bags. All our backpacks have a 2 year warranty, so if you pop an email over to hello@kindbag.co we would love to arrange a replacement for you.
The computer says YES, but the human says NO! 🤨
My last review for Kind Bag was five stars, but unfortunately this review they only get one.
Kind Bag is very big on customer service, social and environmental consciousness. Peace, love and unity and all that stuff. Don’t forget their namesake KIND!
Penny pinching isn’t a trait I would think they’d be practicing.
I made an order of three bags. Initially it was just for one. Then I thought I’d get one for my mum. So now we are at two. Then A.I told be if I spend £8 more, I’d get free shipping. May as well then. A few pounds more on the shipping, made sense just to get another bag. I found a bag for £9, so free shipping here we come. The A.I. happily congratulated me on getting free shipping. High fives all around!
When I got to the checkout, the shipping fee was still on my bill. I contacted the customer services through the chat box, as I didn’t know the amount one had to spend to get free shipping, to check and A.I was saying I’d achieved it. I was was happy to have a human response, because they’ll be able to sort out my shipping fee still showing up on my bill, right? Wrong!
I explained the situation, sent screen shots as requested, of A.I. stating my shipping was free. The customer service agent simply said free shipping is from £25 amount. My bill was 24 pounds and 75 pence! I thought the agent would simply honour the A.I.’s decision, because even a robot can see a few pence short is silly….but no!
Here is where A.I. actually triumphs over a human with common sense. I didn’t think I’d see the day. The agent said I need to take of the 20% Earth Day discount to get free shipping and off she trott thinking she had resolved the situation. Huh? Sounds very backwards to me. I said I don’t want to do that, or buy an entire other bag to be way over £25 to get free shipping, so I’ll cancel my order. The agent said she was sorry to hear that and that was it. That doesn’t sound very kind to me.
So folks, for the sake of 25p if my math is correct Kind Bag lost a £24.75 sale (and a customer) in a climate where sales for items like designer carrier bags are not abundant. It’s not smart financially and it’s not smart customer relations.
I shopped with Kind Bag, because their bags are lovely and they sound like a company with good ethics that I share and ran by women too. Love to support female businesses, but the reality, on this occasion at least, has not been of their presented standards.
If the A.I. had not told me my shipping was free, I wouldn’t be bothered. It told me to spend an extra amount to get free shipping. The human, who is suppose to have some sense, should have honoured the A.l. Especially for the sake of 25p!
Suffice to say, I don’t like tightness in anybody, including companies. I wouldn’t want to support a company that would want to be that tight.
21 april 2023
Review zonder uitnodiging
Antwoord van Kindbag
We are really sorry to hear of your negative experience shopping with us and we hope that you know that we are always looking to improve this going forward. Sadly, in this case it looks like the issue was one the customer service agent wouldn't have been able to resolve. The way the website is set up would have meant that we are unable to change the requirements for free delivery for one order and as such being just 25p under would mean that the system cannot process the order with free shipping.
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