KINTO Mobility U.K.  Reviews 

Excellent response as this we are customers to this Service provided via Lexus , trusted Company.

Having to negotiate my end of contract details, which has to be discussed due to a possible short extension, both Carina and Matthew were excellent in their explanation and options available. Very clear, thorough and professional.

Thank you both.
Eamonn

I don't usually leave reviews, but I wanted to recognise the excellent service I received from Ashley, a Driver Support Advisor at Kinto.

Monday morning wasn't the best start to the week. On my way to work, I hit what I believe was a pothole or a road drain, which caused significant damage to one of my tyres, taking chunks out of the rubber. I managed to get booked into Kwik Fit that evening, but initially they didn't think the tyre needed replacing as they didn't consider it a safety issue.

I called Ashley at Kinto, who was incredibly helpful throughout. He listened to my explanation of the damage and advised me to return to Kwik Fit, reassuring me that he would ensure the replacement was authorised based on the information I'd provided. When I got back, the authorisation hadn't yet come through, so I called Ashley again. He immediately spoke with his technical team, and within just a few minutes the tyre replacement was authorised, allowing Kwik Fit to complete the work without any unnecessary delay.

To top it all off, earlier that same journey a stone had hit my windscreen and cracked it, so it had been a pretty frustrating day. Ashley's professionalism, efficiency and willingness to help made the whole situation much less stressful.

A big thank you to Ashley for the outstanding customer service. He's a real credit to Kinto.

I have found the team at Kinto always very helpful and accommodating.

The worst company to deal with. I have been waiting for an agreed refund for a year now, and we are still going around in circles. I would not recommend dealing with this company. I wanted to give NO stars, but that is not an option, unfortunately.

I had an issue regarding the return of my vehicle
I emailed Kinto as I was not happy about a charge for damage
Heather called me and was extremely helpful and the matter was resolved to my total satisfaction
I am now on my 2nd leased car and everything is going smoothly
G Duke

After experiencing some confusion around my contract options and maintenance agreement earlier this year, I contacted Kinto again and was fortunate to speak with Beth Brine. Driver Support Adviser. From the moment we spoke, she was professional, knowledgeable and genuinely helpful. She listened carefully, understood my concerns, explained everything clearly and took ownership of resolving the issues.

Beth went above and beyond to make sure everything was put right, including helping arrange my mileage allowance change and clarifying the position regarding my tyres. Her approach was reassuring and made what had been a stressful situation much easier to resolve.

Customer service like this really makes a difference. Beth’s patience, kindness and willingness to help restored my confidence in Kinto, and I wanted to make sure her excellent support was recognised.

Thank you, Beth, for your outstanding customer service — it is very much appreciated.

Very kind and helpful team member who resolved my car issue quick and efficiently. I always get great support!

I leased a Toyota Corolla through Kinto for four years. For the entire duration, everything was seamless—prompt monthly payments, zero issues, and minimal contact needed.

When my contract ended, collection went smoothly without a single concern raised on the day. Then came over two weeks of complete radio silence—followed out of nowhere by an extortionate £640 repair bill for completely tenuous claims.

They are demanding £190 for minor marks on a wing panel. One photo they sent as "damage" is literally a tiny 3mm paint chip—something explicitly defined as acceptable fair wear and tear under standard BVRLA guidelines for a 4-year-old vehicle in excellent condition. Add a £75 bumper charge, and it becomes glaringly obvious what is happening here.

Reading through other reviews, this is clearly a pattern. Kinto are perfectly happy taking your money while you hold the lease, but as soon as you hand the keys back, they sting you with inflated, unfair repair bills weeks after collection.

It is an unfair practice that leaves a terrible taste in your mouth. Avoid this company—I will never use Kinto again.

I was a returning customer to Kinto but experienced many issues and delays. However, Heather from customer relations was able to understand, investigate internally, and resolve the issues. This was no small effort on her part.

I cannot recommend KINTO enough. Dealing with them has been a breeze. In a time of chat bots and AI which more often than not cannot deal with every situation. KINTO just do the basics very very well. They are professional. They communicate clear. When they say they will do something they do. I have leased cars with other lease companies who are not in the same category.

Customer service very good. Responses are quick and you don't have to speak to a Bot.

Kinto were responsive and pleasant to deal with. Amie answered my queries promptly and fully, making the thorny process of buying a new car, especially sight unseen, a reassuring and positive one.

Cat & Amie provided excellent Customer Service. There was quite a bit of delay on receiving my car but I am still giving 5 Star as they kept on going until I received it. Very pleased with the Car & the Kinto Concept so far. Thank you!!

Overall it was a mixed experience but what made it excellent was Ashley Keep. Throughout all the confusion, missed directed calls and misunderstanding, he was superb and sorted it all. Ashley is what excellent customer is all about.

Vanessa demonstrated excellent experience and a strong understanding of her role. Her communication was clear and professional throughout. She handled and resolved my query with ease, and I ended the call feeling very satisfied.”

I had some administrative issues at the end of my lease contract. As with all these situations, its the customer service you get and the companies efforts to 'put things right' that makes the difference. I have to say the support and service I got from Kinto, especially Heather Reeves, was excellent

I'll never use this company again.
I leased a Toyota Corolla for 4 years, and kept within all the rules and never missed a payment.
I looked after the car as if it were owned, and it was kept in immaculate condition.
However, I was charged £350 for utterly microscopic "dents" which was sickening. Some gratitude for taking care of their car for 4 years.
Also I was made to pay for the last MOT out of my own pocket, despite being covered for maintenance. Kinto seemingly have no interest in reimbursing.
I should be exactly the type of customer to retain, but the whole experience left me cold. Kinto are only interested in profit. Avoid.

*******Stay away from these crooks********

I have leased vehicles for over twenty years for my company and never have i had a vehicle go back and and be charged for apparent damage to the bodywork. The vehicle was a Lexus ES Which my wife and i drove. It was returned with just over 20k on the dashboard.We had the vehicle for a 3 year contract and then a further year extended. A BCA inspector came to my business to carry out a inspection on the vehicle after the inspection he said how well the vehicle had been looked after and advised me on no concerns. I signed his tablet and the next day a woman arrived to collect the car.However some 2/3 weeks later i received a email from Kinto requesting a payment of £200 plus for apparent damage outside the fair wear and tear guidelines. I sent numerous emails to them and finally received a response all they would say is option to appeal to the BVRLA . I appreciate £200 plus in not a huge amount but imagine if this practice is carried out on hundreds of returned vehicles. The funds were taken out of my bank account without any notice given by Kinto. I see other reviews are showing the same issues as i have experienced. I would strongly recommend taking your business elsewhere. This company clearly is adding costs at the end of the contract which you are not being made aware off when the vehicle is inspected prior to you releasing the vehicle back to them by the auction house.

Using Kinto was a breeze, they did everything they said they would and in the timescales stated. Custom service was absolutely excellent. I would highly recommend using Kinto