KINTO Mobility U.K.  Reviews 

*******Stay away from these crooks********

I have leased vehicles for over twenty years for my company and never have i had a vehicle go back and and be charged for apparent damage to the bodywork. The vehicle was a Lexus ES Which my wife and i drove. It was returned with just over 20k on the dashboard.We had the vehicle for a 3 year contract and then a further year extended. A BCA inspector came to my business to carry out a inspection on the vehicle after the inspection he said how well the vehicle had been looked after and advised me on no concerns. I signed his tablet and the next day a woman arrived to collect the car.However some 2/3 weeks later i received a email from Kinto requesting a payment of £200 plus for apparent damage outside the fair wear and tear guidelines. I sent numerous emails to them and finally received a response all they would say is option to appeal to the BVRLA . I appreciate £200 plus in not a huge amount but imagine if this practice is carried out on hundreds of returned vehicles. The funds were taken out of my bank account without any notice given by Kinto. I see other reviews are showing the same issues as i have experienced. I would strongly recommend taking your business elsewhere. This company clearly is adding costs at the end of the contract which you are not being made aware off when the vehicle is inspected prior to you releasing the vehicle back to them by the auction house.

Using Kinto was a breeze, they did everything they said they would and in the timescales stated. Custom service was absolutely excellent. I would highly recommend using Kinto

I have had a lease with Kinto for the past 3 years and their customer service centre has been second to none. A lot of reviews are written by people who only want to complain but when you get good customer service it should also include positive reviews. I highly recommend this company and would return without hesitation.

Ashley was first class. He took the time to understand the issue and then promptly put in to place an action plan to ensure all my needs were met. The AA patrolman had already arrived by the time I got home and quickly fixed the issue with my car

The Kinto service is ok for the first car.
However, coming to the second car, it is insane how much both the dealer and kinto put on you as the customer to go back and forth back and forth to get information about the vehicle.
The early arrival of my second car meant I had a cash flow problem that I asked if I could resolve with a credit card, they agreed but still charged the direct debit (twice!) to my bank account putting me in overdraft - meaning I had to go to the bank to resolve this.
They sent me a fine that was due to their pick up team.
They have sent me a "fleet management" invoice without reference to any car or what it is for, for me to find out it is for damages to my returned car. No explanaiton to what was damaged.
I returned the car with excess of 12,000 miles due to a change in job - let's see if they will recoup the money for the higher value car. "the care mileage isn't included in the consideration of the value..." 7p per mile - £840 quid they would charge if I went 12,000 mile over my lease limit. The resale value of the car is likely £1000's higher because I did not do the mileage I intended.
Common painful moments - the wait for the car and then the sudden rush when it is ready (When you aren't prepared). My initial car purchase said 1 month wait that turned into 3 months. My second was 2 months, then 4 month, then 1 week. I also had to find this out myself.

Had a great time using Kinto for my lease car, at the end of the term, customer service from Heather Reeves has been excellent, always prompt and has been a pleasure to deal with. Made closing out my contract simple and quick.

Thank you for that Heather and would recommend the company to lease from

Beth was very helpful, and solved the query I had in very good time.
Keep up the good work.

The experience with Kinto was really professional and easy. My car was delivered slightly later than expected but that was due to company reliving the car.

I spoke to Beth this morning regarding collection of my Toyota, I explained that if possible I would like my vehicle collected on the Thursday as I was off on holiday the following day. Beth explained that normally you had to allow 5 days but understood my situation, Beth very kindly put me on hold to try and arrange collection at short notice which she managed to do for me.
First class service by Beth who went over and above to help me out which is very much appreciated. Excellent customer service and very pleasant and friendly on the phone. Thank you Beth.

Excellent service highly recommend

MY CUSTOMER SERVICE WAS HIGHLY PROFESSIANL i WAS VERY SAD AT HAVING TO RERURN MY 3 YEAER LEASE CAR i HAD BECOME REALLY ATTACHED TO THE WORKINGS OF IT ALL THRUGH RAIN AND SHINE i EVEN SPOKE WITH THE CAR AND TREATED IT AD AN DEAR FRIENF HOWEVER NOTHING IS FOREVER AND THE TIME HAS COME TO STAY GOODBYE THE JOURNEY HAS BEEN MADE A LOT EASIER BY A TELEPHONE CALL FROM YOUR ADVISOR WHO KINDLY TALKED WITH ME THROUGH THE PROCEDURE THANK YOU KINTO

I had occasion to contact Kinto UK wrt a faulty tail lift that needed urgent repairs.
I spoke to Cheryl and I hope that she receives this message.
Cheryl was super efficient, professional and friendly. She kindly contacted the tail lift company to get them to sort out the problem asap. Thank you Cheryl. You're an asset to you company!

Car lease from Kinto via Knowles through the NHS leasing service over the last 3 years

Generally whilst I had the car they were ok. However on collection I returned the car with very minor damage. So slight I didn't bother to get it repaired as it was obviously fair wear and tear.

The damage was evaluated on the same day it was collected and the evaluator told me it was probably fine.

I then received a bill of just under £900, that they refused to reconsider, and had no way to appeal. As it is via the salary sacrifice scheme it is taken directly from my wages.

The damage was so minor the person who assessed it said it probably wouldn't meet charging criteria, and the amount charged for fixing this damage is obviously ridiculous.

Clearly this is how Kinto make their money, by ripping people off when they can.

Never get a car through Kinto, however cheap as they will make money by inflating damage costs at the end. Con artists.

This was based on my first experience dealing with Kinto. The communication and support shown by Naomi Harry was first class. Response times to my queries and questions were super fast and I felt Naomi did everything possible to have the car I chose to be delivered in a very acceptable timeframe. Thank you.

I spoke with Beth Brine about extending my personal car lease. She was informative, engaging and personable. Answered all my questions and backed everything up in an email making sure I had all I needed. Thank you Beth. Great service.

Driver Assistance Team were very proactive in understanding the urgency for obtaining my Foreign Travel certificate and responded very well with a second sub-contractor to obtain the the necessary papers.

Great Service from Beth This morning. Helped me organise a vehicle collection.

Ken Price.

I had a complaint over a lease car being a week late in being collected. Although it took about two weeks to resolve, KINTO waived some charges that had been raised which was an appropriate outcome and does suggest that they do take customer satisfaction seriously.

My grandad had a dilemma whilst trying to swap over his van. Spoke to Vanessa & Karina, who were very helpful & put him at ease during the situation. Thank you.

I phoned through with an issue with my car and it was handled in a professional and courteous manner by Marc. Excellent service and response.