Kitchenniche Reviews 

Terrible business
I bought a new premium Trudeau fondue set as a gift. They sent me a used, dirty and damaged one and charged me $90 shipping without telling me it was not a new item. It’s junk. not usable. Not as advertised. No customer would want this. It is terrible business practice, and wasted my time and money. Should have gone anywhere else.

I've ordered from kitchenniche.ca multiple times, over 10 years. I've never had an issue, I've recieved everything I've paid for and any questions have been answered promptly. I like several items on their website, and I've purchased multiple items as gifts that have always been well recieved.

I'm a conscientious consumer, I price match and use coupons, cashback and rewards. They offer none of these options and I STILL return here.

They gave a better price on multiple purchases of the Victorinox Fibrox chef's knives that America's Test Kitchen recommended. I like the Flax Seed Grinder as it has a Crushgrind mechanism, I give them as gifts at Christmas with a lovely spice blend.

I find them affordable and knowledgeable. They might not be lightning fast, but they're not a 5 day response. They offer free shipping.... in Canada, that's a gift.

I highly recommend them, I like to buy local, but they beat Ontario pricing most of the time.

Can't say enough good things. Hope that 10 years from now I'm still getting the quality that I've come to expect.

Great Canadian cooking store. Thank you for being a great shopping experience.

I do not recommend doing business with this company. They refused to cancel an order when it was well within their power to do so, refused to provide return shipping and refused to provide a full refund. Unhelpful and unethical.

Common thieves. This company sells products they do not have in stock to take your money and then entrench your in an arduous process of goose chasing to pursue fulfillment. Relying upon the kindness and patience of people understanding delays the pandemic may cause, they ensure to exhaust any claim period available through your payment method before canceling your order without returning your funds. They continue to list products for sale on their site that they have been incapable of fulfilling for nearly 7 months to ensnare other unassuming consumers in their trap. They are effectively criminals fronting as a valid business. Take your money and run to literally any other place of business that operates with an ounce of integrity because you will be far better off.

On Mar. 28/21, I placed an order for 2 items. On Mar. 29, I received one of the items as a gift from my husband so I emailed Kitchen Niche & asked that they remove one of the items from my order because I no longer needed it. No response. I emailed again, no response. I telephoned but all I got was voice mail with no opportunity to leave a message. On Mar. 30, I emailed them 4 times & tried telephoning..again just a voice message. By then I no longer wanted to deal with a company with such poor customer service so I emailed to cancel my entire order. In between my emails I received an email from them that they were processing & packing my order! I immediately emailed back to cancel my order. In total, since Mar. 29 I had emailed them 6 times. No response. On Apr. 1, I received an email from them saying that they had shipped the one item even though I had repeatedly asked for the entire order to be cancelled! It will be returned because I do not want to deal with this company.

I orderred 3 Frigoverre jugs on a Sunday about 8:30 PM. I inquired that same evening when my items would be shipped. I received a return email immediately advising me the items would ship the next AM. I received the items on Tuesday in the morning as promised.

I couldn't really ask for more. The product arrived as promised in new condition. Great service, great price!!

I ordered a bar tools set to compliment some bar tools my husband already has. What I received was a substituted bar set, not the set I ordered. The set I ordered isn't even on their site anymore. The description on the site of the one they sent even says it comes in a "beautiful gift box". Mine came in plain white boxes and some pieces were only in bubble wrap. It's a joke. I have been calling non stop and have emailed several times and NO RESPONSE in 3 days. DO NOT ORDER FROM THIS SITE. I've contacted my credit card company to dispute the charge while I wait for them to contact me for the return.

Hi, I bought these peppermills but did not receive any Goods (although order process says 'shipped'). Tried several times to contact this company but without reply or anything. Do not buy there!!! Dissapoitned in NL.

This company is bad. Ordered items in November and they didn't arrive for 1 month, and only because I left numerous messages to ship it. Received the items and they were not as expected and I am still waiting for a credit to my VISA two months later. Buyer beware.