Kmart Reviews 

Finally receved response....have been refunded: reason - Purchased the Panneled 5 their shelf unit online. This arrived in good time and when went to put this together have been provided 4 of one part rather than two with the other two required parts missing. Now we can't assemble this and all attempts to contact had met a dead end until this review. Sad it takes this to.get a response from a business.

Everytime I attempt to contact, tells me they are dealing with higher levels of volume and to contact via chat, email etc and we kept going around and around in circles - resolved 21/12/25

I put an order in for USB Charging Ports on a Thursday afternoon I never received an email money was taken out of my account as soon as purchase was done the next day i rang and after a 20 minute wait they told me to wait another 24 hours for a confirmation email on the Saturday i rang again and 60 minutes later i got a call back to be told they were out of stock and the money would be refunded back into my account by Monday end of business Its now Tuesday and waiting on another call back to find out when my Money will be Refunded so i can buy what i wanted through another Company I WILL NEVER BUY ONLINE THROUGH KMART AGAIN

We bought the $23 hand mixer, didnt got from straight out the box, it will cost more in fuel and time than what the refund is worth, Never again Will I purchase cheap shit from them.

Be careful when you purchase goods from Kmart. Although Kmart has the so call policy to return good within 60days. But in reallity it is very difficlut to return any goods from Kmart and get refund.

The 160 mini candy canes taste like nail polish

Ordered an item online and it turned up damaged. Kmart will no credit the delivery fee!! Poor customer service, poor communication I would not buy from Kmart again.

Don't buy KMart's Tofu cat litter! The strong ammonia smell that it creates in the litter tray is enough to suffocate! So many bad reviews on here in general... it makes me wonder. I bought on the strength of KMart reviews but then found a more honest one off-site. I bought three bags online. The remaining two will be returned. I have already written a complaint to the company. I've been buying other brands of this type of litter for years with no problems. This one is not worth the few dollars you might save.

Kmart Whakatane is absolutely horrific. Most aisles blocked with heavy cages full of unpacked goods, some heavy, can't access the shelves at all or without pushing through piles of boxes and risking something falling on you, obviously blocking exits in an emergency - I don't know what safe and health policy this store has, probably none. It has been like this for months.
We are a registered charity dog rescue and needed an urgent order for dog items tonight in an emergency situation. We asked the store staff to help us access the shelves in store, since a lot of stuff was thrown there and we couldn't physically enter the aisle. We have been told to "place a click and collect and get them tomorrow" - even if we were in store and the items were on stock! So they were actually able to extract the items from behind the cages for click and collect but refused the move the cages or bring the items for buying in store. The store manager said "yep, we know we have an issue" but wasn't bothered. No one bothered to even try to help a customer in a desperate situation.

Purchased Cordless vacuum cleaner for a christmas present last year, last month it died. Messaged Kmart as it was still under warranty, they eventually answered after sending about three emails. They agreed to refund me my money, this was the 22nd October 2025, said it would take 3 to 5 days to show up in our bank account. It is now the 4th November 2025 and still nothing. Sent them another message asking them where it is, no reply. Their customer service is shocking to say the least.

Getting real tired of being treated like a thief for having the audacity to shop there. Barcode scanning as you leave, check outs at the middle of the store, changing room attendants who won't even let you take items purchased elsewhere into the changing room. No more I'm not going back

I ordered 2 items online and paid for them online. It turned out that 1 item of my order was unavailable and Kmart issued a refund for that item.

Unfortunately,I don't receive my refund after 5 business days ,trying contacting Kmart to get my overdue refund by email and online chatting ,without any response.
It's not the first time that Kmart missed their scheduled refund payment to me .
You always have to monitor your refund carefully ,other wise it may never been processed .

Kmart deserves much less than 1 Google Star Very toxic place with numerous feral customers Customer service is non-existent and sales staff would be unemployable anywhere else

I had been calling their customer service and nobody answers my call today. I have been doing follow ups about my order still nobody has ever resolved the issue. Asking me to call the courier to pick up. It shouldn’t be my responsibility to call for them. It should be at your end! You are wasting my time and day! My order was supposed to be delivered last 1st October and up until now, there was no progress about my concern. I demand for order cancellation. This is too much! I am so disappointed and will never order again. Too much of inconvenience and hassle!

Bought a 2l Anko food processor online. Assembled it, plugged it in. Nothing. Didn't work. Tried other electrical sockets. Still didn't work. Sent online complaint last week. Nothing. Spoke to customer services who was lovely but can't progress complaint unless I send a video of it not working! Phone keeps telling me the file us too big to send. Not good enough!

Today we had gone to get flash lights due to my son wanting one from the Manukau 24hour Kmart.

We had searched in the camping area but did not locate it, so we came around the corner to where the kids section of toys were. There was a young man (worker) who worked that section who had been putting away stuff.

We had asked if there were any more of the flashlights we were looking for, he in turned asked if we had a look at the camping section.

To which we replied yes, my sister was able to show him a photo and he said I can check for you, so he took the product number and found that there is one showing up in the storage room. He then said I can go check for you, can you please wait 2 minutes and I will go check.

He came back and said there is nothing however, Sylvia park is showing that there is 17 available if you want to go there.

Firstly, this young man was so lovely, polite and was very helpful. To manukau kmart please applaud this young man for being very helpful.

The worst and racist senior manager found in Kmart Centre Place's history. Poor service, trash talk, inconvenience, and false accusations occurred. I went to exchange a gift, but they refused due to some so-called "body odour". Never visit Kmart again. Bad staff as well.

If your looking for a job with them don’t be old they don’t hire on experience they hire in age $$$ is what they see so if your over 21 don’t bother
Thanks

Not sorting out their system glitch...returned an online order instore was informed refund will be in your account within five days...called customer service after 5 days who asked to attach the receipt and email them. Refund done after another five days. Last week same scenario happened for another of my refund online. Can you sort your issue...why customers have to wait and then attach the refund receipt instore one and email it to you. Many other retailers Warehouse, Briscoes etc do not have this crap for online returns

You trust us to self serve ourselves

K mart toowoomba is the filthiest k mart I have ever been into, there was dirt grime,and bean bag balls everywhere all over the floor.It was obvious this floor had not been cleaned for ages,the staff were unfriendly and not at all helpful.