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KOHO Reviews 

2.703
•
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

They actively help thief to steal your money with no consequence, i had a unknown charge made from amazon, reported it, it was made with a card that was locked and suposed to be disabled, they asked m... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I like that >> I << do not have to pay to use a prepaid card that loads MY money onto it. Never had any issues using it online, sone companies don't allow prepaid cards but that's fine, 95% of retaile... Toon meer

Beoordeeld met 5 van de 5 sterren

I was having trouble trying to manipulate the site, I’m just not savvy with the new rules & guides. I reached out for help and your assistant responded immediately. They were very well infor... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The service koho provides its very valuable to me. I do not own any credit cards other than Koho's. If not for Koho's 'pre-pay' card I would not be able to purchase most online items or use Google wal... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Niet-bancaire financiële diensten
  2. ook in
  3. Alternatieve financiële diensten
  4. Betaalservice
  5. Financieel adviseur
  6. Financiële instelling

Geschreven door het bedrijf

KOHO is the simple, secure, and rewarding way to manage your money. We empower Canadians to improve their financial lives without the red tape and high fees found elsewhere. We provide easy-to-use tools for spending, saving and credit building all in one place.


Contactgegevens

Promotion box for KOHO

GET AHEAD. STAY THERE.

Join 2+ million Canadians who are making progress with KOHO.

4,5

Uitstekend

TrustScore 4.5 uit 5

3K reviews

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4,5

Alle reviews

(2.703)

2.232 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Boomer friendly!!

Explained multiple scenarios for problem and gave clear easy to understand solutions
I didn't feel rushed or stupid !

27 augustus 2026
Review zonder uitnodiging
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Antwoord van KOHO

We strive to build better and more intuitive financial solutions for all Canadians, so it's great news that it's working for you! Thank you for sharing your review.

Beoordeeld met 5 van de 5 sterren

Best tools and utility helped me start…

Best tools and utility helped me start my credit and then i helped my mom fix her credit with it also i borrow money and can pay it back without affecting credit score, fees are a bit high

27 augustus 2026
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Antwoord van KOHO

Hi there, we strongly believe that Canadians deserve better from our financial institutions and know how much credit can affect the way we live our lives. It's great to hear that your credit has improved and we're honoured to be serving you. Thank you for choosing KOHO!

Beoordeeld met 5 van de 5 sterren

I love the ease and security of…

I love the ease and security of transferring and receiving funds.

21 augustus 2026
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Antwoord van KOHO

That's our goal! To give Canadians easy and intuitive financial solutions - because it's what you deserve. Thank you for choosing KOHO!

Beoordeeld met 5 van de 5 sterren

Great banking app

Great banking app. The features are second to none. The credit building, and overdraft type features along with the service, although it could be faster are Great

24 augustus 2026
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Antwoord van KOHO

Thank you for sharing your review. We're happy that the features are working well for you!

Beoordeeld met 5 van de 5 sterren

So many awesome features

So many awesome features. Koho makes banking enjoyable and has helped me improve my credit along the way.

27 augustus 2026
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Antwoord van KOHO

We created Credit Building for this exact reason - Canadians have too long suffered from bad credit because they didn't have the tools and systems they deserve. Awesome to hear it's been helpful! Thank you for choosing KOHO.

Beoordeeld met 1 van de 5 sterren

They just don’t know what they’re doing and hang up on you

If I could give zero star I would! It’s a nightmare dealing with them. I absolutely don’t recommend Koho at all!!!!! Consumers service just doesn’t seem to know what they’re doing and just hang up on you. I’ve spent hours trying to figure out what was wrong with my account and still haven’t gotten any help from them. This is the worse financial company I’ve ever deal with. If I finally get my money back I’ll will close my account permanently and tell as much people to never trust Koho!

16 juli 2026
Review zonder uitnodiging
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Antwoord van KOHO

Hi there, we've reviewed your case and a supervisor will be reaching out to you shortly.

Beoordeeld met 1 van de 5 sterren

KOHO WILL NOT PROTECT ITS CARD MEMBERS FROM FRAUD

I've been a loyal Koho EVERYTHING package for three years now. Never had an issue.

Until Aug 13 / 26 . When I noticed FOUR high dollar charges from some Chinese named company. To the tune of over $230 CAD , a SIGNIFICANT AMOUNT of money to me...

I locked my card, filed 4 police reports of credit card fraud.fit each UNAUTHORIZED purchase , and filed 4 dispute reports with KOHO .

KOHO DID JACK SHIT. THEY s SAID THE PURCHASES WERE AUTHORIZED BY ME. THEY WERE NOT.

KOHO REFUSES TO REFUND MY MONEY. I CANNOT TRUST KOHO ANYMORE TO PROTECT MY HARD EARNED MONEY. $230 is an extreme lot of money for me.

CANCELLING MY KOHO ACCOUNT, GOING ELSEWHERE . CANNOT TRUST KOHO .

UPDATE SEPT 26/26. KOHO has resolved the unauthorized charges (NFC skimmer scam) and refunded my money. Apparently it was an "error" on their part. Well that error caused severe stress financially for me. I appreciate the admittance of a mistake made and my money back though .

Warning to all virtual card users. SHUT OFF your NFC (near field communication) setting on your cell phone . Your card/cell cannot be NFC skimmed by the little portable NFC skimmers thieves are using now. I lock my virtual card , turn off my NFC setting on the cell. I only activate both when I'm about to make a purchase . Then lock and shut off the NFC again. It's the only way to prevent NFC skimming fraud

12 augustus 2026
Review zonder uitnodiging
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Antwoord van KOHO

Hi there, thank you for bringing this to our attention and for getting in touch with our supervisors. We made a mistake in the information we gave you and found that the 4 charges you mentioned are eligible for a credit. These credits are approved and we appreciate you giving us the chance to make things right. We've reviewed what happened and have made adjustments to ensure the cause for this has been fixed. We're sorry for the frustration this has caused and we know that it's more than an inconvenience. Thank you again for providing your feedback, it helps us identify ways we can improve.

Beoordeeld met 5 van de 5 sterren

Awesome Frikken Bank

I only am going to do this once:

My first impression of GoDaddy was that they pooched me or whatever.

I don't understand. I don't even (want) to understand.

And I'm done fighting about my finances.

I want to say thank you to Melanie, Dylan, Sage and anyone else I missed I'm sorry. But thank you for helping me access ,my account even when I didn't have the necessary credentials to log in -- I was able to answer about six different questions and access my account.

What a helpful bank.

JP Morgan, and heavy weights can take a lesson from KOHO. What an awesome frikken' bank. And I like the word 'frikken' because it's colorful. If you use two 'k's' then it's like a capital K+ because of the f.

It's weird word science, I know: But again, what an awesome frikken bank.

25 augustus 2026
Review zonder uitnodiging
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Antwoord van KOHO

We're glad to hear you got the support you needed. Thank you for choosing KOHO!

Beoordeeld met 5 van de 5 sterren

Love this card…

Love this card… build credit and get credit increases along the way

25 augustus 2026
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Antwoord van KOHO

Thanks for sharing your review!

Beoordeeld met 1 van de 5 sterren

KOHO locked my account with approximately $25,000 in it — terrible customer support

Hello, I would like to share my experience with KOHO and warn other customers to be careful when keeping large amounts of money in their account.

At first, my experience with KOHO was excellent. I was using my KOHO account to receive payments from people who purchased items from me through Facebook Marketplace. I had an e-Transfer limit of around $5,000 per day, and everything worked smoothly. I also regularly used K2K transfers without any problems.

The situation changed when a $20,000 bill payment was deposited into my account by my mother-in-law.

Shortly afterward, KOHO blocked my account, and I lost access to my money. Approximately $25,000 was in the account at the time.

It has now been about a month, and I still do not have access to my funds. I contact KOHO support regularly, but I keep receiving what appear to be automated responses saying that my account is blocked for security reasons. I have not received a clear explanation or a concrete timeline for when I will regain access to my money.

The most frustrating part has been the customer service. I feel like I am getting nowhere despite contacting them repeatedly. Having such a significant amount of my money inaccessible for this long has caused me enormous stress.

I understand that financial institutions may have security procedures and may need to review transactions. However, I believe customers deserve clear communication and reasonable assistance during these situations.

At this point, I am extremely disappointed with KOHO and concerned about the lack of transparency and support. I am considering seeking legal advice to understand what options are available to me for recovering access to my funds.

My advice to anyone considering KOHO: be very careful about keeping large amounts of money in the account. My experience has been extremely stressful, and I would not want anyone else to go through the same situation.

25 augustus 2026
Review zonder uitnodiging
Logo KOHO

Antwoord van KOHO

Hi there, we could like to have a supervisor reach out to assist you. Could you provide the email linked to your KOHO account through the information request function on Trustpilot so we can get in touch?

Beoordeeld met 5 van de 5 sterren

Koho is very functional

Koho is very functional; easy to use and very quick with deposits, etc. They're offers are great. No chance of being scammed when you only have enough money on the card to cover the purchase.

13 maart 2026
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Antwoord van KOHO

We believe that all Canadians deserve easy financial solutions so it's great to know we're been able to provide that for you. Thanks for choosing KOHO!

Beoordeeld met 5 van de 5 sterren

Honestly banking

Honestly banking. No hidden fees. Credit building

24 augustus 2026
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Antwoord van KOHO

Exactly what we're going for. Thanks for sharing your review!

Beoordeeld met 1 van de 5 sterren

worst bank in HISTORY REFUSED TO LET…

worst bank in HISTORY REFUSED TO LET FYNDS GO INTO MY ACCOUNT BECAUSE RHEY CAME IN MY MAIDEN NAME WAS LIED TI ON CHAT AND PHONE THAT THE PROBLEM WOUKD BE SOLVED
THEY BLAMED THE CANADIAN GOVERNMENT FOR THEIR FU** UPS MULTIPLE TIMES
NO OTHER BANK IVE DELBT WITH HAD ANY ISSUE WITH SENDING FUNDS TO MY ACCOUNT
(my sin number is in my maiden name). shitty customer service and not only that these were canadian disability payments for medication ect
i was also in an INTIMATE VIOLENCE SITUATION WITH NO PHONE
I NEEDED MY MONEY TO BUY A NEW PHONE INCASE MY ex decided to follow through ,SHOWED UP TO “put me in a trunk and make me dissapear” like he promised
COMPLETE DISCRIMINATION ON THEIR BEHALF TO THOSE WITH DISABILITIES AND UNCARING ABOUT MY WELL BEING OR POSSIBLITY OF BEUNG MURDRED .
nostradamus mentioned these types if things happening. this bank is PUUUUUUUUUUUUUUURE EVIL. GREED. LIES.DECEPTION.

i was left all weekend without life saving medication and means to protect myself

spend 3 days on a few different neighbours phones trying to resolve thus issue and the would NOT HELP ME.

DO NOT SUPPORT KOHO. THEY DO NOT SUPPORT IPV VICTIMS OR THOSE WITH DISABILITIES

HEIDI B

22 augustus 2026
Review zonder uitnodiging
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Antwoord van KOHO

We are taking this seriously and our supervisors would like to look into this further. Could you provide the email linked to your KOHO account via the information request?

Beoordeeld met 4 van de 5 sterren

Been with KOHO for over 7 years.

Been with KOHO for over 7 years.
I was able to transfer easily for my banking to top is my KOHO and very happy with their reward program for Cashback and Roundups!

1 april 2026
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Antwoord van KOHO

Thanks for sticking with us! Awesome to hear you're enjoying the Cash Back and RoundUp features.

Beoordeeld met 1 van de 5 sterren

Koho is effectively ruining my credit…

Koho is effectively ruining my credit by locking me out of my account therefore me missing payments and having zero cumstomer service to help. Thanks for nothing but worsening my situation koho.

20 augustus 2026
Review zonder uitnodiging
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Antwoord van KOHO

Hi, our team has looked into your account and a supervisor will reach out. Your account doesn't seem to be locked from our end so they'll walk you through getting access and explain your credit report.

Beoordeeld met 5 van de 5 sterren

FANTASTIC!!!!

I have been an account holder for over 3 years and can’t say enough about how positive my experience has been to date. The features offered are incredible and are so helpful in guiding the way to boost your credit!

19 augustus 2026
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Antwoord van KOHO

We appreciate you sharing your review and we're glad you're enjoying the features. Thanks for choosing KOHO!

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