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KOHO Reviews 

2.702
•
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

They actively help thief to steal your money with no consequence, i had a unknown charge made from amazon, reported it, it was made with a card that was locked and suposed to be disabled, they asked m... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The service koho provides its very valuable to me. I do not own any credit cards other than Koho's. If not for Koho's 'pre-pay' card I would not be able to purchase most online items or use Google wal... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I was having trouble trying to manipulate the site, I’m just not savvy with the new rules & guides. I reached out for help and your assistant responded immediately. They were very well infor... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great banking app that really helped me with loan when funds were tight. Also gives you money back on daily transactions for grocery and transportation. Helping me with my credit recovery as well. Wo... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Niet-bancaire financiële diensten
  2. ook in
  3. Alternatieve financiële diensten
  4. Betaalservice
  5. Financieel adviseur
  6. Financiële instelling

Geschreven door het bedrijf

KOHO is the simple, secure, and rewarding way to manage your money. We empower Canadians to improve their financial lives without the red tape and high fees found elsewhere. We provide easy-to-use tools for spending, saving and credit building all in one place.


Contactgegevens

Promotion box for KOHO

GET AHEAD. STAY THERE.

Join 2+ million Canadians who are making progress with KOHO.

4,5

Uitstekend

TrustScore 4.5 uit 5

3K reviews

5 sterren
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3 sterren
2 sterren
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Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 86% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,5

Alle reviews

(2.702)

2.232 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 4 van de 5 sterren

Almost everything is fine

Everything is fine. I liked using it in Europe for example, where I could pay for a streetcar by touch.
I like fast transfers from Scotiabank.
I don't like no cheque deposits. If I could make deposits by cheque, I would close my regular bank account.
Also, you stopped my OLG subscription several times without notification.

3 september 2026
Logo KOHO

Antwoord van KOHO

Thanks for sharing your review. I spoke to the team about cheque deposits and they agree - they're working on launching it for you and other KOHO customers by the end of the year!

Beoordeeld met 5 van de 5 sterren

Amazing banking

Amazing banking, this company goes above and beyond and customer service and it looks after the needs of its customers.

1 september 2026
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Antwoord van KOHO

Thank you! That's what we strive to do and we are on a mission to continuously improve and keep making things better for our customers. Thank you for choosing KOHO.

Beoordeeld met 5 van de 5 sterren

Je suis membre sur l'application

Je suis membre sur l'application, mais ne comprends tout à fait à quoi j'aurai droit si je m'abonne pour $20

3 september 2026
Review zonder uitnodiging
Logo KOHO

Antwoord van KOHO

Merci de nous avoir écrit!

Beoordeeld met 5 van de 5 sterren

Excellent service rewarding referrals

Excellent service rewarding referrals
Easy to use and the choices to build your credit 👌 get current credit score
Great advice

3 september 2026
Review zonder uitnodiging
Logo KOHO

Antwoord van KOHO

That's great to hear - thank you for choosing KOHO!

Beoordeeld met 1 van de 5 sterren

KOHO is gaslighting -- again

KOHO is gaslighting -- again. “we do want to clarify that KOHO does not close accounts ARBITRARILY.” ~ Excuse me?!?!? ~~ Me, myself, & I, want to clarify that KOHO does not close accounts WHEN ASKED (even repeatedly) !!! ~~~ My Aug 14 (15:38) email to KOHO. “Please close my account & transfer the $$$$ to my {main bank} account.” ~~~~ KOHO failed to pay any interest, & failed to close my account & return my funds promptly. My case involves real damages to me, & warrants punitive damages from them.

31 augustus 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Locked my account for 2 days without…

Locked my account for 2 days without any explanation!!!..

Worst People ever

1 september 2026
Review zonder uitnodiging
Logo KOHO

Antwoord van KOHO

Hi there, we'd like to ensure you get the help you need. We've reached out for more info via the information request function but haven't received anything back. Could you contact our support team through support@koho.ca so they can assist you?

Beoordeeld met 1 van de 5 sterren

Account easily hacked

They were a good product at one time.

Very recently after immediately putting money on the card it was used for "payments" to a VPN and then many transfers through WorldRemit starting woth huge amounts and then whatever they could get. I realized quickly and locked the card then called KOHO.

While I'm on the phone with them transactions are beong declined for the same thing!! I filed a dispute and they say the transactions are legitimate yet they see the several "payments" and continued attempts for payments after I locked the card as legitimate.

But the VPN payment is definitely fraudulent so I'll get that $26 back.

Starting to believe KOHO is in on it all. "Investigated" extremely fast and the message says the support team are unable to reverse the decision. So basically don't call us.

28 augustus 2026
Review zonder uitnodiging
Logo KOHO

Antwoord van KOHO

Hi there, we take protecting our customers very seriously and would like to learn more about what happened. Do you mind sharing more info via the information request we sent?

Beoordeeld met 5 van de 5 sterren

Happy with Koho

Great applications with Koho. User experience is top shelf. I intend to utilize some of the credit building options in the future. Overall very happy customer.

31 augustus 2026
Logo KOHO

Antwoord van KOHO

That's great to hear! Thank you for choosing KOHO.

Beoordeeld met 4 van de 5 sterren

Generally speaking

Generally speaking the AI bot while impersonal does seem capable of answering questions, with instructions if required, that are relatively basic. In fact the speed and specifics to most questions are above satisfactory. The only time I run into difficulty is when I require more personalized information about my specific account. That’s when I get transferred, if I feel the answer is important enough to be transferred! For this reason I gave a four out of five star review since the bot lost track of what I wanted because of a second question that wasn’t as linked as I first thought. Otherwise it’s good. Great even provided you are specific in your information sharing and clear about the specific situation. Just don’t ask a second question until your first question has been answered!

29 augustus 2026
Review zonder uitnodiging
Logo KOHO

Antwoord van KOHO

Hi there, this is helpful feedback for our User Success team. Thank you for sharing and for choosing KOHO!

Beoordeeld met 5 van de 5 sterren

Easy and helpful

Koho has been useful, the app is easy to use, and you don't have to pay anything to use it. Customer service is quick and efficient. There are many ways to manage how you want to move your money, if that's something you want.

28 augustus 2026
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Antwoord van KOHO

We're so happy to hear this! Thank you for choosing KOHO.

Beoordeeld met 5 van de 5 sterren
Logo KOHO

Antwoord van KOHO

We believe that Canadians deserve easy and intuitive solutions to manage their money better and we are always trying to improve. We're glad to hear you're finding it simple to use!

Beoordeeld met 1 van de 5 sterren

I am writing to formally dispute the…

I am writing to formally dispute the permanent closure of my KOHO account based on the statement that deposits into my account were reported as unauthorized.

I strongly disagree with this characterization. The deposits in question were legitimate funds belonging to me and were earned through my Uber delivery account. They were not fraudulent, unauthorized, stolen, or obtained from any third party without authorization.

I am attaching supporting documentation from my Uber account showing the source of these deposits, including my delivery earnings and transaction/payment information. This evidence establishes a clear and legitimate connection between the funds deposited into my KOHO account and my earnings from Uber.

The transactions were therefore legitimate income generated through my own work, and I am prepared to provide any additional documentation reasonably required to verify the source of the funds, including Uber earnings statements, transaction histories, payment records, or other information necessary for your investigation.

I am particularly concerned that my account was permanently closed without first giving me a meaningful opportunity to explain or substantiate the source of these deposits. A transaction being reported or flagged as unauthorized does not, by itself, establish that the funds were fraudulent or that I personally engaged in unauthorized activity.

I respectfully request that KOHO:

Conduct a full manual review of the deposits and the attached Uber documentation.
Identify the specific transactions that were allegedly unauthorized, including the dates and amounts.
Confirm what information or report led to the determination that these deposits were unauthorized.
Review the attached evidence demonstrating that the funds originated from my legitimate Uber delivery earnings.
Reconsider the permanent closure of my KOHO account based on the evidence provided.
If KOHO maintains its decision, provide me with a clear explanation of the basis for that decision and confirmation of exactly what funds will be returned to me.
I also ask that you ensure that all legitimate funds currently associated with my account are accounted for and returned withing 24hours

KOHO IS ONE OF THE WORST FINANCIAL INSTITUTIONS
How can you close a customer account without verification of where the funds is coming from
A legitimate transaction for that cause

28 augustus 2026
Review zonder uitnodiging
Logo KOHO

Antwoord van KOHO

Hi there, thank you for bringing this to our attention. A supervisor has reached out to you and our fraud team is conducting a second review. Please note that duplicated accounts are not allowed.

Alternatively, formal complaints can be submitted through complaints@koho.ca in which a formal review will take place and you're receive a written response.

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