KOKO BAY Reviews 

I placed an order with Koko Bay and never received my clothes. After chasing them for weeks, they admitted the issue and asked me to file a police report (yes, seriously). I went out of my way to do that and even sent them the reference number as they requested.

They told me they’d send a replacement, but that never happened. Since then, they’ve completely ignored my emails and gone silent. I hope my experience at least prevents this from happening to other people.

Always so happy with my orders, i won’t buy swimwear from anywhere else! Delivery is always quick , quality is amazing and I love everything I have bought from here, definitely a favorite brand🩷🩷🩷🩷🩷

I emailed to ask when something would be back in stock and heard back very quickly, and got an email from the brand the day before regarding the restock. Came so quickly, just love this brand!

Package arrived extremely quickly after order (around 2 days). Quality of material is good and it is a very soft dress. Would definitely buy more items. Very affordable also

Love this brand so much, first time buying a super pretty bikini and they upgraded me to next day delivery because I said I needed it asap, so sweet and clearly care for customers!

Delivery was so quick and the two sets i got are so lush!

Have purchased from Koko Bay a few times such gorgeous items, on the pricier side but always worth it always get so many compliments on my outfits from here🩷🩷

I had to return an order of 5 items due to poor fitting. I sent the parcel back to the return address with 48 hour tracked delivery (Royal Mail) and got notified by Royal Mail when this arrived.

I did not receive any communication/confirmation that KoKo Bay had received the return until around 3 weeks later when they confirmed a partial refund, not refunding one of the items in the package.

After chasing this up twice, a week later I finally received a response. This was ‘all returns are processed separately so no mix ups can happen, we assure you this item wasn’t in the return we received’

This item was definitely sent in the package however when I asked whether they could confirm that the package was damaged/had been opened prior to delivery they could not tell me.

Funny how they can assure me that the item wasn’t in the package, but cannot remember if the package was damaged and cannot support a claim to Royal Mail.

Would not recommend this brand to anyone, customer service is extremely poor.

Package got lost by Evri which wasn’t their fault but after waiting for it for 9 days and then I sent to the wrong address I have messaged them 4 times and heard absolutely nothing. No reply and no contact. Managing to post on social media every day though!

I have never ordered from this brand before and will never order from them again either - absolutely shocking service.

Sent my parcel back 3 weeks ago and they have gone cold turkey to the multiple emails and messages I have sent regarding the fact I still haven’t had any notification of the refund or received any money.

If anyone can be bothered to respond to my email and messages that would be fantastic. Even better , process my refund, scammers!!!

Having no communication with the brand, returned my item and still haven’t received a refund!!! Sent multiple emails and no response!
Will not shop here again…
I posted the item on the 11th, they received item on the 20th and haven’t acknowledged it’s been delivered.

No communication at all. No reply to multiple emails and messages about the refund I am owed. Hoping this will get me a response and the money I am owed.

Will not purchase again and would avoid this company.

Love shopping here!! Bought the blue sparkly cord for Ibiza and can’t wait to wear it

quality is so good so worth the money, great for ibiza and other holidays. Comes so fast too .

Ordered twice from this brand in the last month and love the quality and originality of all the pieces. Perfect for summer fits!!

Quality is 10/10 wowwww. I had to pay customs on the bikini, for it to be delivered to Ireland but I’d pay it again. It’s gorgeous

BEWARE of their lack of response, no news in two weeks. I ordered the knotless bikini, Its been a month still havent received my parcel. .

I ordered the mint leopard print mesh maxi dress in size 8 and it was absolutely gorgeous, the material is so good and along with the sizing which is perfect.

First order and amazed by the quality and style! In love with my bikini and came so quickly