KOKO BAY Reviews 

I usually never write bad reviews, especially to small businesses however...

I've ordered twice from this business. Both times my order was incorrect and all I get as a customer is 'Oh apologies, here's a free return label' expecting a customer to walk round in the cold trying to find a Yodel returns store that's open after work.

The first time I ordered, they sent the wrong item out and only were willing to send the correct item out after I returned. I did that, fine. Human errors happen, as inconvenient as it was for me. Fast forward a month, I order a second time and they mess my order up again. This time, I ordered a size 4 top and they sent out a size 14 (due to improper labelling internally...). They just expected me to return the item first in order to get the correct item I originally ordered, when it is their mistake (a second time to the same customer!!) . After going back and forth with the business (the only help I got from them was being sent a screenshot of the closest InPost locker to me, which ended up being wrong because they sent a Yodel return label!) I eventually just said I will keep the item as I don't have the time or energy to be going back and forth via email and walking around trying to find an open Yodel store to return an item which they messed up.
After this, they just ignored my email. They didn't offer a 10% discount on a future order or anything similar to show they cared, just nothing at all. They do not care about their customers. Avoid at all costs, not worth the energy. Absolute shame because their clothes are very nice, but this is not how to treat customers. Out of principle, I will not be ordering from here again.

Item is great quality! Definitely worth the purchase.

Never once had a bad experience with Koko Bay, from buying swimsuits to dresses to co-ords, everything looked and fit perfectly. I’ve struggled to find good priced bikinis that suit my figure until coming across this brand. 100% recommend. Xx

Also mein Paket ist noch nicht angekommen, die Klamotten ansich kann ich noch nicht bewerten, aber was ich eine Frechheit finde ist dass ich neben den knapp 10€ Versand, jetzt auch noch 30€ Zölle und Vermittlungsgebühren zahlen muss.

The outfit was slightly different colour in real life but still just as beautiful and got it on Black Friday sale xxx

I’m in love with this brand! 💖 The clothes are super cute, comfy, and always on trend. The quality is amazing😍 Plus, their customer service is always so sweet. Highly recommend!

Customer service is amazing at Kokobay. I reached out to them in regards to a product I wanted to purchase and Martha got back to me so quickly and was so helpful. 10/10 customer service and the quality of products is amazing. I love to shop with Kokobay! ❤️

Awful customer service, sent back a skirt took 4 weeks to acknowledge receipt then refused to refund despite being more than one for sizing. Avoid!

Love love love this brand! Have nearly all the bikinis now and constantly wanting more. Customer service is amazing, had an issue with one of my many bikinis and they sorted as soon as possible. Thank you x

Wonderful experience - attentive service and delicious food! A particular thank you to Ram and Mark who provided a 10/10 service.

Delivery was faster than expected. Bikini was great quality and so flattering ! Even better than the images and I will definitely be ordering more

SCAM. Really bad experience. I purchased a set from this brand more than two months ago and never received it. I reached out to ask about the status, and they told me that because I hadn’t paid a fee (which I was never notified about), my package was returned to their warehouse. If I hadn’t contacted them, I would never have received any update. They said they would refund me, but I’m still waiting—they have now ghosted me and kept both my money and my product. The delivery company is unreliable, and the customer service is inefficient and doesn’t care about helping you. Do yourself a favor and avoid this scam.

Would 100% recommend this brand, ordered some swimwear and cover ups for my holidays and they are unreal! Amazing fit and quality. 10/10

I have bought a couple of items from KOKOBAY and have loved all of them. The quality is good, and the designs are beautiful.

Item said delivered. Was not delivered anywhere. Contacted support. They told me to contact the shipper. Shipper’s website broken. Impossible to contact. Multiple follow up emails and no response, no offer of a refund or to ship a 2nd item. Will not do business again.

Wouldn't order from this brand again, customer service is non-existent. I've sent two emails and had no response.

Absolutely obssesed, the quality and fit is perfect from swimwear to evening wear, this brand caters for all and I’ll be a loyal customer for sure! Differs to other high street brands

Signed up to restock alerts, was promptly made aware the bikini I wanted was back in stock. The bikini and maxi skirt I ordered are amazing quality, worth the price I paid. Will definitely shop again in the future!

Absolutely obsessed with Koko Bay!
I’ve tried loads of swimwear brands over the years but Koko Bay honestly stands out for quality, style and comfort. The material feels super luxe and supportive, perfect for lounging or swimming, and the designs are so flattering. I love how confident I feel wearing them. Delivery was fast, everything was beautifully packaged and I’ve already got my eye on a few more sets. I 100% recommend Koko Bay if you’re after swimwear that actually delivers on style and substance.

Obsessed with this brand! The fit is amazing, the fabric feels high-quality, and the styles are super flattering. I feel confident and comfortable every time I wear their pieces. Definitely my new go-to for swimwear! 😍🩷