KOKO BAY Reviews 

obsessed with the printed cowl set in apricot!! going away on hols this year and i know this would just be perfect on the night for those digital camera pics. Literally not a bad word to say #love x

When you try to do a return they don’t tell you their returns policy. When you try contact them, you wait weeks. Awful awful “business” if you even want to call it that. They completely ignore you. The only way to get your money back is if you do a charge dispute with the bank which I’ll be doing.

Returned a faulty good and not received a refund or replacement in 2 weeks

No response from the business

Been chasing for weeks on an update

Fast delivery, Beautiful bikini 💗 very good quality

Hassle free ordering and delivery, amazing quality for the prices

Really good quality clothing which always fits me great. The bikinis and other outfits last way longer than items I buy from other places and I always get lots of compliments! I am now on my 3rd bikini and wouldn’t buy from anywhere else. Fast deliver for items

Placed an order totalling almost £200. Was sent the completely wrong order. Emailed asking for a returns label to send this back and for my order to be sent or refunded almost 3 weeks ago. I’ve received a refund label for the wrong clothing they’ve sent but no correspondence regarding my order or my refund. I now no longer want the order due to the event I was going to already passing. I’ve sent several emails chasing with no responce.

I placed an order for the first time in November and really liked the items, however they did not suit me. Due to illness, I sent these back just outside of the returns period. Kokobay emailed to say they could not accept the return. I explained the circumstances and that within the 14 day period, I was unwell. They said they must treat all customers fairly, however if they really cared about their customers then you would expect an exception could be made under special circumstances. They refused. I therefore expected them to send the items back to me. 3 WEEKS LATER, I have no items or no refund. I emailed them about this and the advisor reiterated that the refund was not an option. I have sent a further two emails to advise to either send the items back or process the refund and I am now being ignored. AVOID.

Sizing is perfect outfits are stunning will 100% be somewhere I shop again

Stunning clothes, such good quality and so so flattering. Amazing delivery too for last minute outfits!

Do not trust this company!!! Their service is appalling!
I ordered a bikini for a holiday and was sent the wrong bottoms. The whole reason I ordered online was because I don’t have time to go shopping – I’ve been working 14-hour shifts.
Instead of simply sending the correct item (which was their mistake), I was told I had to print a return label, find a printer, go to the post office, get a receipt, send photos, and then wait for the replacement to be dispatched. I don’t even own a printer, and this was completely unrealistic given the time pressure.
By the time this process was explained, it was too late for the correct bottoms to arrive before my trip. I now have half a bikini for my holiday, which is incredibly frustrating and upsetting.
This was their error, yet all the inconvenience was put on me. I found the customer service rigid, unhelpful, and unreliable. I won’t be ordering again.

stunning pieces! the knot swim suit is perfect!

Bought a couple of bikinis for my holiday and absolutely love them. I struggle to find nice bikinis that suit my shape and they were gorgeous, great quality and really flattered me. Thankyou xx

Bikinis are an unreal material, they look gorgeous. Bought 2 styles one bra style one and the other a bandeau❤️Came within 3 days. Will be purchasing from here again!

Great quality, so happy with the fit. I find it really hard to find bikinis that make me look really feminine because I have a sporty look but this nails it 👌🏻

Gorgeous bikini set and matching skirt! Amazing quality and can’t wait to wear in Dubai!! Bonus of efficient delivery and service too ☺️

Absolutely unreal. I have ordered several times and all outfits without fail are perfectly fitting and so glam making my figure look good! Would certainly recommend xxx

Parcel lost, seller refused refund. I made my order on 24th November for quick delivery and it is now 29th December.
I contacted Evri they confirmed my parcel
had been lost in their network

I sent Kokobay proof of this and I am still yet to receive my refund and they have not been helpful in the slightest in assisting me with a refund for my item I have NOT received.

Do not recommend you order from this company. Will be sharing with friends, family and followers also.

Love the clothing, it looks amazing on and it's very good quality!

Definitely worth the money, the bikinis are such good quality and was fast shipping that came before christmas