Amazing quality , so good for petite girls ,when usually clothes run big and aren’t actually size fours , very flattening and came quick
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MISSING REFUNDS! Awful customer service. Sent back two orders (71519 & 71235) both returns were received/accepted on September 13. It’s now October 6th. I’ve emailed twice and been ignored. No money r... Toon meer
Bedrijf heeft geantwoord
Quick shipping, arrived the next day and I didn’t even get next day delivery! Also the best quality bikini I’ve ever tried and such a good fit! I got the wide band bikini set in white and it’s not see... Toon meer
Bedrijf heeft geantwoord
I’ve ordered from Koko bay so many times and the quality is always unmatched. The pieces and so simple yet so elevated, I always feel so comfortable in the bikinis especially as a fuller cup gal!
Bedrijf heeft geantwoord
3,8
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Really disappointing experience
Really disappointing experience with Koko Bay. My parcel was marked as delivered on Thursday 9th April, but I never received it. I emailed for help that same afternoon and followed up again on Monday 13th, but I haven’t had a response to either.
I’m now out of pocket nearly £100 with no product and no support. Their FAQs claim customer service replies within 48 hours, which clearly isn’t true in my case. Wouldn’t recommend based on this experience.
9 april 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hi Paige,
I can see that our team has already been in touch regarding your query. We kindly ask that you allow up to 48 working hours for a response before following up, as additional messages within this timeframe can delay the process and extend response times.
Operating hours are Mon-Fri 9am-5pm excluding bank holidays.
Thank you for your patience and understanding,
Koko Bay.
I love my product but did not like that…
I love my product but did not like that there was a hidden fee on delivering i had to pay when i received it
6 april 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hi Paige,
Thank you so much for your feedback - we’re really glad to hear you loved your order!
We completely understand that customs and duties charges can be frustrating. For international orders, these fees aren’t set or collected by us, as noted on our website at checkout and in our terms and conditions. They are handled by a third party, who will contact you directly if payment is required.
We really appreciate your understanding and thank you again for your support,
Koko Bay
Perfect!
Bought 2 bikinis and a beach cover up, all perfect and fast delivery
6 april 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hey Jade,
We are really happy to hear you love your order!
Thank you so much for shopping with us,
Koko Bay
I ordered a dress and I love it
I ordered a dress and I love it, the material is good quality and fits well. I would order the same dress in a different colour once it’s available.
27 maart 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hey,
We’re so happy to hear you love your order -thank you so much for shopping with us!
Koko Bay
Ignore you instead of sending refunds.
I ordered a skirt and top, which I decided to return. I sent the parcels back 2 days after receiving them (well within the return timescale) and can see they received them back at their warehouse 2 days later. I have been emailing them for over three weeks, I have had one reply asking for 'tracking info, so they can process the refund immediatley'. This email was replied to the same day and this was over a week ago, no reply and no sign of a refund. Absolute scam of a place. Why have a returns policy if it's not even going to be followed by the brand themselves? Pathetic. I will never be ordering again, and will be making everyone else aware.
16 maart 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hey,
I’m so sorry to hear about your experience - we’d really love to get this resolved for you.
I’ve requested some additional information via Trustpilot. When you have a moment, could you please provide your order number, name, and email address so we can look into this further?
Alternatively, you’re welcome to reach out to info@kokobay.co.uk with these details, and I’ll have the team check this for you.
We’ll do our best to get this sorted as quickly as possible,
Koko Bay
Ignoring emails
Ordered a bikini and cover skirt for my hen do back in Feb. It’s now April and I still haven’t received it. EVri have confirmed they have lost it which I know is not Koko bays fault. HOWEVER, I have emailed Koko bay 4 times - waiting 48 hours and over in between and they haven’t responded. EVri have contacted them informing them it is lost and to either process a return or refund. I cannot get in touch with them at all. They are a nightmare. Don’t order from this website.
2 april 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hello Aishlyn,
Apologies that the team was unable to locate these communications. I believe they have since reached out and resolved this for you.
If you do still need any further assistance, please don’t hesitate to contact us at info@kokobay.co.uk and the team will be happy to help.
Koko Bay
The best quality clothes for holiday
1 april 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hey Kitty,
We are so happy you loved your order! Thank you so much for your support.
Koko Bay
Appalling customer service
Appalling customer service.
I ordered a bikini that didn’t fit and I returned within the timescale. I have chased for a refund and been told to wait 14 days. We are now day 18 and emails are being ignored and no refund
31 maart 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hi Laura,
I’m sorry for any confusion caused. I can confirm your order was refunded within our 14 working day policy upon receipt.
Please note, as stated in our returns policy, refunds can take up to 14 working days to be processed - just to clarify, this is 14 working days (Monday to Friday, 9am–5pm, excluding bank holidays), not 14 calendar days.
For future reference, you can find our returns information here: https://www.kokobay.co.uk/pages/how-to-return
Thank you for your understanding,
Koko Bay
Kokobay is one of my favourite…
Kokobay is one of my favourite company’s I order from every time before a holiday now. I’m so glad I found this cute, girly, fashionable brand as I love! Fit is true to size and postage is so quick. Thanks again KOKO🎀
31 maart 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hi Tiana,
We absolutely love hearing this - thank you so much for your continued support and loyalty to Koko Bay! It means a lot to us that we’re part of your holiday shopping.
We’re so glad you’re happy with the fit, style, and delivery, and we hope to keep surprising you with pieces you love.
Koko Bay
You’re ok as long as you don’t have a problem
Outfit came stuffed in a bag with a broken zip. I reached out for a replacement but had one response asking for a photo then got ignored. Disappointing because the outfit was genuinely lovely and I ended up having to pay to have the zip replaced, which I made them aware of but was ignored again. Terrible customer service.
16 maart 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hi Georgia,
Thank you for your feedback, and I’m really sorry to hear about your experience.
I can see the team did respond when you first reached out and requested images so we could investigate this further for you.
We’re really glad to hear you loved the outfit itself, but we’re sorry for any frustration caused around the handling of your query. If there’s anything further we can do to help, please don’t hesitate to get back in touch.
Koko Bay
Terrible refund process, and not an inclusive brand.
The refund process takes well over a month. You have to pay the return yourself, and a month later I was told my refund had finally been accepted - this would then take 10 working days to appear back in my account…
The bikini, whilst beautiful, has an awful size range. I ordered a 10 which is a size up typically for me anyways, and it barely covered anything. I recommend sizing up at least 2 - 3 sizes up for something to fit - not very inclusive as a brand.
25 maart 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hey Beth,
Thank you for taking the time to share your feedback, and I’m sorry to hear about your experience.
Please note, as stated in our returns policy, refunds can take up to 14 working days to be processed upon receipt. This is based on working days (Monday–Friday, 9am–5pm, excluding bank holidays), and not 14 calendar days. This timeframe begins from the date we receive your return, not from the date it is posted.
We currently do not operate an internal returns method however, this is something we are actively reviewing as we continue to grow.
I can see your refund has already been processed, and I’m glad we were able to get this arranged for you. Once a refund has left us, the time it takes to appear back in your account is dependent on your bank and is not within our control.
Regarding sizing, I’m sorry to hear the item didn’t fit as expected. We really appreciate your feedback as it helps us improve.
Koko Bay
This company is the worst
This company is the worst!
Returned an item and they never refunded me. Have tracking showing it arrived. Sent emails and nothing!
Give me my money back.
Contacted the bank about them as well.
27 februari 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hi Candace,
I’m sorry for any confusion caused. I can confirm your order was refunded within our 14 working day policy upon receipt.
Please note, as stated in our returns policy, refunds can take up to 14 working days to be processed. Working days are Monday to Friday, 9am–5pm, excluding bank holidays.
For future reference, you can find our returns information here: https://www.kokobay.co.uk/pages/how-to-return
Thank you for your understanding,
Koko Bay
Served by Ayu A
Served by Ayu A, she was brilliant and so friendly. Very attentive. There was a deal on for £35 for unlimited drinks for 3 hours and the cocktails were delicious. Definitely will be coming here again.
16 maart 2026
Review zonder uitnodiging
In love with the dresses from…
In love with the dresses from Kokobay!!!!! Amazing material, unique designs and true to size!
14 maart 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hi Juliana,
Thank you so much for your lovely message - we’re so happy to hear you’re in love with your dresses!
We really appreciate your support and hope you continue to find pieces you love.
Koko Bay
They stole my money
I have sent my clothes back with a tracked return with Royal Mail. This parcel has been delivered back to the depot but Koko Bay have not sent my refund - absolutely terrible customer service with no reply to my emails and I have now lost a considerable amount of money which I will need to get back. If this is not resolved by the Koko Bay team I will be proceeding with filing this as fraud. Koko Bay team, please contact me ASAP
16 februari 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hi,
I’m so sorry to hear about your experience - we’d really love to get this resolved for you if it hasn’t already been.
I’ve requested some additional information via Trustpilot. When you have a moment, could you please provide your order number, name, and email address so we can look into this further? Alternatively, you’re welcome to reach out to info@kokobay.co.uk with these details, and I’ll have the team check this for you.
Please note, as stated in our returns policy, refunds can take up to 14 working days to be processed upon receipt, which may have resulted in a delay between your return being delivered and your refund being issued.
As also outlined in our returns policy, we do not send emails to confirm receipt of returns - only refund notifications once your refund has been processed. As we continue to grow, we are actively looking into implementing an internal returns process to help streamline this in the future.
If you do still need any further assistance, please don’t hesitate to reach out and we’ll be happy to help.
Koko Bay
I received Tupperware instead of my bikini and delivery took 2 weeks
Really disappointing experience. To start with my parcel took two weeks to arrive due to failed delivery attempts even though I was in both times. I eventually had to redirect it to a parcel shop, and when I collected it, the parcel didn’t even contain my order, instead it was filled with Tupperware?? I’ve emailed Koko Bay and DM’d them on Instagram about the issue and am yet to receive a response.
11 maart 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hi Heather,
We’re really sorry to hear about your experience.
I can see the team did deal with this for you and arranged a replacement. We’re not sure why there were delivery issues on this occasion, especially as you were in at the time of the attempted deliveries.
The Tupperware mix-up unfortunately occurred once the parcel had already left us, and we can only apologise for this error.
We’re really glad we were able to get this resolved and a replacement sent out for you, and we really appreciate your patience while everything was being sorted.
Koko Bay
Amazing quality! 🤍
I ordered a dress from Koko Bay after seeing it advertised on Instagram and honestly I’m obsessed. I can’t believe the quality of the dress. The material is so thick and stretchy, the fit is fantastic! Will definitely order again! 🤍
5 maart 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hi Amy,
Thank you so much for your lovely message - we’re so happy to hear you love your dress!
We really appreciate your support and hope to see you shopping with us again soon.
Koko Bay
DO NOT USE
DO NOT USE - MASSIVE SCAM. I wish I read the reviews on the internet before using this company. If you return your products you will not get a refund. I sent my return by royal mail tracked delivery and have sent proof of delivery several times. Because it is a business bulk delivery royal mail confirmed they do not do individual signatures or photos and koko bay know this but will not refund you without them and deny receiving the parcel even with the evidence. They say take it up with royal mail - but royal mail have proof of delivery so I cant!
31 december 2025
Review zonder uitnodiging
Antwoord van KOKO BAY
Hi Katherine,
Thank you for your feedback, and we’re really sorry to hear about your experience.
As outlined in our returns policy, customers are responsible for their return parcel until it has been successfully delivered back to us, as returns are arranged independently between the customer and their chosen courier. Due to this we are unfortunately unable to raise this directly with the courier on your behalf.
We have never encountered this situation before, as Royal Mail typically provides delivery confirmation images for business deliveries. On this occasion, we’re unsure why this was not available on your tracking, and we have not been able to locate your return. All other returns from this period have been processed as normal.
As we continue to grow, and based on customer feedback, we are looking into implementing an internal returns process to help streamline this experience in the future.
We’re sorry again for the frustration caused and appreciate you bringing this to our attention.
Koko Bay
Customer Service? More Like Customer Ignore!
Terrible customer experience. Their return policy reads more like a warning than guidance, no confirmation when returns arrive and don’t dare email them during processing or it will just put you back at the end of the queue!!! My item reached them Friday 27th Feb, and I’ve heard nothing. Long processing times, dismissive tone in returns policy, and a total lack of care for customers who may want to check why its taking a week to get acknowledgment email. Definitely not the kind of brand I’ll buy from again which is a shame as the item itself is good quality, but unfortunately didn’t fit.
Order number for verification, #53712. I guess now I'm even further in the queue lol.
6 maart 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hi Natalia,
Thank you for your feedback, and I’m really sorry to hear about your experience.
I can see that your refund has been processed. Please note, the delivery image we received was not of our warehouse, which likely caused a delay in the parcel reaching us.
As outlined in our returns policy, refunds can take up to 14 working days to be processed upon receipt, so this timeframe is in addition to any delays in the return arriving with us.
We appreciate your patience and are sorry for any frustration caused during this process.
Koko Bay
Never ordering from here again!
Worst customer service I have ever encountered in my life. First of all, I received someone else's order which ruined my plans as I then had no outfit to wear and had to go shopping last minute. Then, I tried to reach out to KOKO Bay 3 times over 2 weeks and was completely ignored. I finally got a response after this and was told that somehow all 3 emails I had sent had been lost by accident in their inbox. Instead of refunding me immediately for their mistake or re sending my order they told me i had to return their item first or i could not get a refund. So i returned this item and sent them proof of postage straight away, I have now sent 3 emails AGAIN over the past 8 days and being ignored again.
5 maart 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hey Chloe,
I’m so sorry to hear about your experience - we’d really love to get this resolved for you if it hasn’t already been.
I’ve requested some additional information via Trustpilot. When you have a moment, could you please provide your order number, name, and email address so we can look into this further?
Alternatively, you’re welcome to reach out to info@kokobay.co.uk with these details, and I’ll have the team check this for you.
If you do still need any further assistance, please don’t hesitate to reach out and we’ll be happy to help.
Koko Bay
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