I ordered 6 personalised donuts and 12 seasonal donuts for my daughter’s wedding. Only the 6 personalised donuts arrived. These were ordered for a donut wall so I had to search for donuts similar to t... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Angela the telephone agent and Tom the instore man from the Norwich Branch were outstanding.Cheerful,wanting to help but remaining professional ,showing Empathy during my purchase for my Mothers wake.... Toon meer
Rebecca has been really helpful in helping me place a corporate order- she has gone over and above to make it easy and i am very grateful and impressed! Thank you :)
I wanted to take a moment to express my gratitude for the exceptional service I received from Eloise during my recent order experience. After encountering issues with some of my deliveries from DPD, I... Toon meer
Bedrijfsgegevens
Over Krispy Kreme UK Ltd
Geschreven door het bedrijf
Krispy Kreme Doughnuts creates delicious, melt-in-your-mouth pieces of doughnut joy.
From our humble start, selling freshly made doughnuts through a hole in the wall in 1937, our purpose today remains the same - which is simply to bring joy through the magic of Krispy Kreme!
We're famous for our amazing doughnuts, but did you know that every Krispy Kreme doughnut is hand finished and our decorated range are always hand filled by one of our awesome team? Whether you buy your Krispy Kreme doughnuts from a Krispy Kreme store, one of our retail partners, have your doughnuts delivered or buy on the Krispy Kreme website, your doughnuts are always made fresh daily!
From our humble start, selling freshly made doughnuts through a hole in the wall in 1937, our purpose today remains the same - which is simply to bring joy through the magic of Krispy Kreme!
We're famous for our amazing doughnuts, but did you know that every Krispy Kreme doughnut is hand finished and our decorated range are always hand filled by one of our awesome team? Whether you buy your Krispy Kreme doughnuts from a Krispy Kreme store, one of our retail partners, have your doughnuts delivered or buy on the Krispy Kreme website, your doughnuts are always made fresh daily!
Contactgegevens
Frimley Road, GU16 7PQ, Camberley, Verenigd Koninkrijk
- 01276 601170
- helpdesk@krispykreme.co.uk
- www.krispykreme.co.uk
4,5
Uitstekend
3K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 77% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great customer service
I had made an error in the name I wanted to receive my delivery. A lovely assistant named Angela swiftly dealt with it and resent the order confirmation with the new name. Great service!
21 oktober 2025
Review zonder uitnodiging
Antwoord van Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear Angela dealt with enquiry swiftly and provided great customer service. We will pass on your feedback to Angela!
Great Customer Service Team
This review is on customer service solely. I was assisted with my issue so quickly and efficiently by Lynn. It gave a less favourable situation a positive, polite and pleasant outcome. Thank you!
20 oktober 2025
Review zonder uitnodiging
Antwoord van Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear Lynn provided a positive & pleasant outcome to your issue. We will pass on your feedback to her.
Used the new drive through in…
Used the new drive through in Warrington Excellent service and choice of doughnuts was good too the staff are very nice too
16 oktober 2025
Review zonder uitnodiging
Antwoord van Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear the staff at our Warrington drive thru provided excellent customer service. We will pass your feedback onto them!
Had a delivery issue
Had a delivery issue, they sorted it immediately. Completely not their fault but excellent customer service. Special mention for Lynn and Erin - top class.
17 oktober 2025
Review zonder uitnodiging
Antwoord van Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear Lynn & Erin in our Customer Care team gave excellent customer service. We will pass the feedback on to them!
Allways best donuts for our long…
Allways best donuts for our long company meetings
1 oktober 2025
Review zonder uitnodiging
Antwoord van Krispy Kreme UK Ltd
Thank you for your 5* review Sarah. We are pleased to hear our doughnuts are the best for your long company meetings :)
Äudrey - Excellent Customer Experience
Äudrey - you are an asset and an outstanding key element to Krispy Kreme Clapham Junction Company, there has to be a positive review and thanks issued when customers come into a store and are met with such a genuine service, building good relations, my experience as a customer was A1 Calibre - I will definitely advocate this quality to others...
16 oktober 2025
Review zonder uitnodiging
Antwoord van Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear that Audrey is an asset to Krispy Kreme and provides genuine customer service. We will pass on your feedback to her!
Excellent customer service
Excellent customer service , needed to amend an order as i needed it delivered on a different day , this was done so quick and no fuss , big thanks to Lynn a customer care advisor !!
13 oktober 2025
Review zonder uitnodiging
Antwoord van Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear Lynn in our Customer Care team gave excellent customer service. We will pass the feedback on to her!
I had an issue with the box code not…
I had an issue with the box code not being accepted and contacted customer service for assistance. Although it took a little while, Lynn resolved the issue to my satisfaction.
11 oktober 2025
Review zonder uitnodiging
Antwoord van Krispy Kreme UK Ltd
Thank you for the 4* review. We are pleased that Lynn in our Customer Care team resolved the issue for you!
Cancelled order
Ordered as a gift and they didn’t arrive and then the next day my order was cancelled! It was a let down on the morning of the birthday!
I requested a refund, and customer support, Lynn, did a great job of helping me and also went the extra mile to ensure I was happy.
First time ordering, could possibly put me off ordering again BUT I LOVE the donuts so will absolutely continue to buy in store.
1 oktober 2025
Review zonder uitnodiging
Antwoord van Krispy Kreme UK Ltd
We are sorry to hear that your gift did not arrive. We are pleased that Lynn in Customer Care did a great job in helping you and went the extra mile. We are pleased to hear that you love our doughnuts and will still be purchasing them in one of our stores.
Product quality
Hi
I had an issue with product quality and got onto customer services to help out. I dealt with Lynn who was great to deal with and resolved the issue straight away. I would of given the overall experience of customer service a 5 but 4 because the quality issue. Thanks Lynn.
10 oktober 2025
Review zonder uitnodiging
Antwoord van Krispy Kreme UK Ltd
Thank you for your 4* review. We are pleased to hear Lynn in our Customer Care team resolved your issue for you and apologise for the quality issue you had. We will pass your feedback on to Lynn.
Great Customer Service
Eloise helped me with an issue with my app where a reward seemed to be redeemed by mistake. She was really quick and efficient in resolving my issue.
9 oktober 2025
Review zonder uitnodiging
Antwoord van Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear Eloise in our Customer Care team helped you with your mistake quickly and efficiently, we will pass your feedback on to her.
Corporate Order
Brilliant customer service from Lynn.
I had to order 17 dozen boxes with specific donuts that my client required, Lynn made the process very straightforward.
8 oktober 2025
Review zonder uitnodiging
Antwoord van Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear that Lynn in our Customer Care team provided brilliant customer service and made the ordering process very straightforward for you. We will ensure Lynn gets your feedback.
Ordered 2 boxes of birthday donuts on…
Ordered 2 boxes of birthday donuts on 11th sep for them to be delivered 2nd October. DPD emailed me stating delays. Come 3rd oct they still hadn’t arrived. They were then classed as perishable so didn’t deliver. Krispy Kreme haven’t replied to my 4 emails. 2 sons let down. Customer service is atrocious- will never use again
2 oktober 2025
Review zonder uitnodiging
Antwoord van Krispy Kreme UK Ltd
Thank you for your feedback and we are sorry to hear that you never received your order . Please contact our customer services team if you have not already done so and we will be happy to assist.
Never received order
Ordered delivery for a Friday, never received order. Contacted customer services and they said they would send them again, never received them. Contacted customer services no reply, phoned customer services only to find they had turned the phones off. It’s been a week with no answers and nobody to contact. Still out of pocket with no refund.
1 oktober 2025
Review zonder uitnodiging
Antwoord van Krispy Kreme UK Ltd
Thank you for your feedback and we are sorry to hear that you never received your order . Please contact our customer services team if you have not already done so and we will be happy to assist.
Admin support
There was something on my receipt that needed correcting and someone made the correction and got back to me within an hour. Responsive and helpful-not to mention excellent doughnuts!
2 oktober 2025
Review zonder uitnodiging
Antwoord van Krispy Kreme UK Ltd
Thank you for your 5* review. We are happy to hear we made the correction in a timely manner for you and that you think our doughnuts are excellent!
Amazing!!!
Great customer service. Timely delivery. Packed brilliantly. Couldn’t ask for more.
28 september 2025
Review zonder uitnodiging
Antwoord van Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased your are happy with our service.
Amazing customer service from LynnLynn at…
Amazing customer service from Lynn at head office, she was amazing to talk to and very professional and above resolved the issue quickly and with ease.
She is an asset to Krispy Kreme.
Thanks again for your help and support
1 oktober 2025
Review zonder uitnodiging
Antwoord van Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear Lynn in our customer Care team was professional and resolved your issue quickly and with ease. We will pass on your feedback to Lynn!
Don’t bother with delivery
KK advertised a special offer so thought we would treat the family. Delivery never arrived despite organising my work to ensure I was in to accept delivery.
Social team are useless and after the initial response from the customer care team to offer a refund or replacement Iv heard nothing since!
Do not order for special occasions- high chance you will be let down!
26 september 2025
Review zonder uitnodiging
Antwoord van Krispy Kreme UK Ltd
Thank you for your feedback and we are sorry to hear that you never received your order . Please contact our customer services team if you have not already done so and we will be happy to assist.
Cannot fault Krispy Kreme
Cannot fault Krispy Kreme, so moreish and tasty,
28 september 2025
Review zonder uitnodiging
Antwoord van Krispy Kreme UK Ltd
Thank you for your 5* review, we are happy to hear you enjoy our doughnuts!
Helpful Customer Care
Ordered a quantity of assorted doughnuts to be delivered to my workplace.....needed to alter Billing Address as defaulted to my work address - Angela from customer care obliged and changed for me. Good service so far, if delivery of doughnuts this week goes as well - I'll be well pleased 😀
30 september 2025
Review zonder uitnodiging
Antwoord van Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased Angela in our Customer Care team changed the details on your order for you. We hope you enjoyed your doughnuts and will pass on your feedback to Angela..
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.