Krispy Kreme UK Ltd Reviews 

After having a bad experience with delivery Lynn dealt with my complaint and resolved it promptly

Rebecca from the Krispy Kreme Customer Care team replied to my message and sorted out my issue very quickly. I am impressed with the quick response and very happy with the outcome. My issue was something to do with my Smiles account and a mistake that I made (it was my own fault). From this experience, I can say that Krispy Kreme takes their customers’ smiles seriously! I’ll continue to recommend Krispy Kreme to friends and colleagues.

If I could give 0 stars I would, order never arrived, not even dispatched. Emailed had no response. Call today, just told "they don't know what happened" I can have a refund but it's gonna take 5 to 10 days to get back.

I had an issue regarding pricing of doughnuts bought. Lynn, a customer care advisor showed care and concern. She resolved the issue in no time and left me smiling. Thank you so much.

Excellent experience with Lynn. Responded very quickly and made me feel at ease when I made a mistake with an order for someone else. Great customer service.

Super customer service from Paige, who went above and beyond to secure an order of charity priced doughnuts in time for our school Christmas fair. Much appreciated!

Paige was absolutely outstanding in her job - her continued assistance as we experienced an issue with delivery was exceptional. Thank you Paige for all your help 🥰

Had a problem with my recent order due to the courier dropping my package. Emailed customer services about this and Lynn was very helpful in getting a replacement box sent out which I received today. Very happy overall

I love krispy kremes they are my once a month treat. However ive had a dozen delivered by them 3 times... every time they are delivered they are clearly old stale stock that couldn't be sold in a store. Disgusting business practices that they exacerbate by telling bold face lies about them being freshly baked the morning of delivery. DO NOT GET KK DELIVERED !!!!

From Krispy Kreme excellent service from there end. Delivery was not so good DPD driver needs a lesson about leaving food items in the pouring rain rather than a covered porch! However, customer services were fabulous. Whilst not Krispy Kreme’s fault they helped sort it out, so could not ask for more. Thank you!

Thanks fpr the opprortunity to give a review Angela

I've found Krispy Kreme extremely willing to help when I've contacted them. And the family love their doughnuts :-)

(Plus, I like their coffee at Gatwick before we fly!)

Excellent customer service quick to resolve my issue to a high standard

Great experience! Lyn solved my problem. Thank you

Great customer service

Angela at customer care replied very quickly to my request. I ordered a dozen donuts but wanted to swap to a limited edition box that turned up. Angela cancelled my initial order, refunded and I was able to reorder the new box for the same date. Polite and helpful.

I’ll give it a 4 because of the customer service was excellent! Got back to me straight away addressing the issue. My order came and was damaged, the items had missing things off them and was squashed. Angela in the customer service department offered to replace them within an hour of the complaint! Thanks again Angela

Angela in customer services was so helpful and sorted by delivery problem out straight away.

I rang Krispy Kreme Customer Care with an online order issue. Customer Care Adviser Eloise was extremely helpful and solved the problem straight away. 10/10 for customer service!

I had very exceptional experience with the customer care team, very efficient and helpful. They resolved my issue straight away, without any hassel.

Pinder

Placed an order for some birthday doughnuts, and you are able to have a messages iced onto the doughnuts which is a really cool thing to be able to send to our friend for their birthday. I placed the order with a message, but a few days later I thought of a better thing to have written on the doughnuts. I contacted customer service not really hopefully that they would want to change the wording, but I had an email back only a few hours later from a lovely lady called Angela that said it had all been changed. The order process was really easy & then customer services so accommodating when it was a change from my error. Really happy with Krispy Kreme on line and will defo use again