I’m still trying to figure out where is my package cause my package never showed up. I didn’t even get an email telling me the accurate tracking number or none of that. This is my first time experienc... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My daughter loves her purse, so tiny and cute, honestly, it can’t fit anything, maybe a few debit/credit cards and a lip gloss, but I know it’s only for the look. Delivery was fast, and it comes packa... Toon meer
Bedrijf heeft geantwoord
Purchased both a Bone and Black XXX-large Drench bags. Both are gorgeous. I wished that I could have had the same choices of Bone color wallets that were offered in black Drench, in fact there were no... Toon meer
Bedrijf heeft geantwoord
Never received any shipping information until I made a phone call requiring about it still have not received my first package. One of my items was out of stock I guess cause was told it was cancelled... Toon meer
Bedrijf heeft geantwoord
3,5
Gemiddeld
984 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
LEMJ
Well my Girlfriend and Granddaughter Love your Collection so much until I just had to keep them Happy!
6 juni 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hi Lem,
Thank you so much for your wonderful review!
We're delighted to hear that both your girlfriend and granddaughter love our collection. Knowing that our products bring smiles to multiple generations makes us incredibly happy!
Thank you for choosing Kurt Geiger to help keep them happy, and we truly appreciate your support. We look forward to helping you find more favourites in the future.
Regards,
Team Kurt Geiger
Brought it for my granddaughter she…
Brought it for my granddaughter she loves it. She's on her second bag
10 december 2025
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hi Leelee,
Thank you for your lovely review!
We're delighted to hear that your granddaughter loves her bag and that she's already on her second one. There's no greater compliment than coming back for another favourite!
We truly appreciate your support and hope she continues to enjoy her Kurt Geiger collection for years to come.
Regards,
Team Kurt Geiger
I didn't receive my order and it's been…
I didn't receive my order and it's been a week plus know shipping email to see when it's coming
3 juni 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hello Lisa,
Thank you for your feedback. We’re sorry to hear that you have not yet received your order and have not received a shipping confirmation email.
Please contact our customer care team or provide the requested order information so we can investigate this for you and provide an update on the status of your order. We’ll be happy to assist further once we have the necessary details.
Kind regards,
Team Kurt Geiger
First I never received my order…
First I never received my order confirmed email- had to reach out via chat to ask about my order still never got email-
then I get an email on 4/30 my order shipped and here it is 6/3 and the carrier still docent have my pkg- reached out again and was told due to ground shipping it takes 5-7 days. ok but yet my pkg still has not made it to Fedex. this was the worst experience ive ever had online shopping. and I still don't have my pkg. nor have any idea of when ill get it
29 mei 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hello Danae,
Thank you for your feedback. We’re sorry to hear about this.
We appreciate that you have already been in contact with our customer service team regarding this matter. As your order remains in transit, we would recommend continuing to liaise with our customer care team, who can review the latest status and provide any updates available.
We value your feedback and have shared your comments regarding the communication and delivery experience with the relevant team for review.
Kind regards,
Team Kurt Geiger
Everything is always amazing
Everything is always amazing, material, quality, design, delivery, I’m in love with this brand.
30 mei 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hi Claudia,
Thank you so much for your wonderful 5-star review!
We're absolutely delighted to hear that you love everything about the brand—from the materials, quality, and design to the delivery experience. Knowing that you're in love with our brand truly means the world to us.
Thank you for your continued support, and we look forward to bringing you many more pieces you'll love in the future! ❤️
Regards,
Team Kurt Geiger
Tracking information is never sent
Everything went fine. The only thing is you cannot track your order and no tracking numbers are ever sent.
16 mei 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hi Brandi,
Thank you for your feedback.
We're pleased to hear that everything else went well with your order, but we're sorry to learn about the issue with tracking information and order updates.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
The package actually showed up days…
The package actually showed up days earlier than expected. The packaging was well done.
1 juni 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hi Martin,
Thank you for your review!
We're delighted to hear that your package arrived earlier than expected and that you were pleased with the packaging. We always aim to provide a smooth delivery experience, so it's great to know we got it right for you.
We appreciate your support and hope you enjoy your purchase!
Regards,
Team Kurt Geiger
I never received my package I’m very…
I never received my package I’m very upset, I just realized it says it’s been delivered but it never arrived. I don’t know if I will get a refund on my order or will it be delivered
2 juni 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hi Shailianys,
We're very sorry to hear that you have not received your package and understand how upsetting and frustrating this situation must be.
Could you please share the requested details with us? Once we have them, we'll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
Shipping issues
My shipping keeps getting delayed and I never happened when I ordered from you guys. I’m contemplating ordering from you guys again.
1 juni 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hi Keyani,
We’re very sorry to hear about the delays with your order. We understand how frustrating it is when a delivery does not arrive as expected, especially if this hasn't been your experience with us in the past.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger.
My experience was was great
My experience was was great! I haven't received my package yet.
2 juni 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hi Angela,
Thank you for your review.
We're pleased to hear that your experience has been great so far, but we're sorry to learn that you have not yet received your package.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
Antwoord van Kurt Geiger
Hi Erica,
Thank you so much for your 5-star review!
We're delighted to hear that your order arrived just in time. There's nothing better than receiving a purchase exactly when you need it!
Thank you for choosing Kurt Geiger, and we hope to welcome you back again soon.
Regards,
Team Kurt Geiger
Long delivery & too small
The shoes took two weeks to be delivered only to fit small (I went a half size up). I have to return them.
31 mei 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
HI Darneshia,
Thank you for taking the time to share your feedback.
We're sorry to hear that your order took longer than expected to arrive and that the shoes were still too small despite ordering a half size up. We understand how disappointing this must be, especially after waiting for the delivery.
We appreciate your feedback regarding both the sizing and delivery experience, and we will ensure it is shared with the relevant team for review.
Regards,
Team Kurt Geiger
Placed order on a Wednesday and paid…
Placed order on a Wednesday and paid for express shipping. I didnt receive my order until the next Friday 9 days later.
20 mei 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hello Potae,
Thank you for taking the time to share your feedback. We are sorry to hear that your order did not arrive within the expected timeframe despite selecting an expedited delivery service.
We understand your concerns and sincerely apologize for the experience and any inconvenience caused.
Please respond to the requested information so we can look into your order further and assist you accordingly.
Kind regards,
Team Kurt Geiger
Shipping taking forever after someone…
Shipping taking forever after someone paid so much for
31 mei 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hello Naeemah,
Thank you for taking the time to share your feedback. We are sorry to hear about the delay with your order and understand your concerns regarding the delivery experience.
We sincerely apologize for any inconvenience caused and appreciate you bringing this matter to our attention.
Please respond to the requested information so we can look into your order further and assist you accordingly.
Team Kurt Geiger
Birthday Princess
Ordering process was a breeze. Quality of the products was great. My niece will definitely love it all.
Due to issues with previous delivery with FedEx, I had the package held at a FedEx pick up location.
29 mei 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hello Quanisha,
Thank you for your wonderful feedback. We’re delighted to hear that your experience with us was smooth from start to finish and that you were pleased with your purchase.
We appreciate your support and hope the gift is enjoyed on the special occasion.
Kind regards,
Team Kurt Geiger
Everything is beautiful thank you so…
Everything is beautiful thank you so much
30 mei 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hello Patricia,
Thank you for your kind feedback. We’re delighted to hear that you are happy with your purchase.
We truly appreciate your support and hope to welcome you again soon.
Kind regards,
Team Kurt Geiger
Antwoord van Kurt Geiger
Hi Jordan,
Thank you so much for the amazing review! 😍
We’re thrilled to hear that you love your bags and that we continue to exceed your expectations every time. Comments like yours truly make our day!
Thank you for your support, and we can’t wait to welcome you back for your next favourite piece.
Regards,
Team Kurt Geiger
Antwoord van Kurt Geiger
Hi Deborah,
Thank you so much for your lovely review!
We’re delighted to hear that you were happy with the service and fast shipping.
We truly appreciate your support and hope to welcome you back again soon!
Regards,
Team Kurt Geiger
I have ordered before and my order has…
I have ordered before and my order has always arrived and the price is comparable. I will order again in the future.
22 mei 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hello Brenda,
Thank you for your feedback and continued support. We’re pleased to hear you’ve had positive experiences shopping with us and appreciate your trust in our service and pricing.
We look forward to welcoming you again in the future.
Team Kurt Geiger
As always the quality is exceptional…
As always the quality is exceptional and the design more beautiful than on the pictures
19 mei 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hello Isobel,
Thank you for your wonderful feedback. We’re delighted to hear you are happy with your purchase and that it exceeded your expectations.
We truly appreciate your continued support and look forward to welcoming you again soon.
Team Kurt Geiger
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