Lacanche UK  Reviews 

Engineer arrived promptly having given 30 mins notice of his arrival. Repair and service carried out thoroughly and successfully. Friendly and professional service. Engineer explained the repairs required before proceeding and gave me a thorough explanation of the overall condition of my cooker. Also explained the accessories that were available in the website and gave tips on how to get the best from my Lacanches cooker. Highly recommend!!!

The first thing to say is that our Lacanche cooker is nearly 30-35 years old: We inherited it (20 years ago) and have been astounded by the quality. We recently had the cooker serviced (and asked the engineer to look at the doors as the the right hand door had become was slightly loose. The engineer was amazing: He was on time, called ahead 30 minutes before arriving. He instilled great confidence in us and set to work servicing the cooker. within 90 minutes the door was as good as new, the burners were operating perfectly and the temperatures inside the ovens were perfect (we are aware that even a brand new cooker would struggle to maintain the correct temperatures). The only additional costs on top of the first class service was £8.00 for a single spring. A few months ago we were considering replacing the cooker but right now it's as good as new and working perfectly. A fantastic job

I had excellent service from the Lacanche engineer, who was highly knowledgeable and very personable. I was so pleased to have my cooker working again, after serval years of its being broken. I cannot recommend the premier service more highly, and the quality of the cooker is outstanding. 18 years' old and still in excellent condition. A fantastic investment.

Terrific service, very polite and helpful. Lacanche ranges are great. They look good and last, the key thing being that they are simple, well made and mendable. This means that they can go on for years.

From start to finish it was super simple to get an engineer booked in, just in time for Christmas too!

Was kept upto date with all the process and the engineer called when he was 30 minuets away.

He arrived and was super nice, professional and clean! Covered the tiles on the floor so he didn’t damage them.

Would highly recommend this company!

We had an issue with the door on our new oven. The after sales team were straight on it sent out an engineer who dealt with immediately, happily and offered helpful advice on the use of the oven.

I can honestly say that my recent call-out with Lacanche was one of, if not THE, best engineer visits I’ve ever experienced. Prompt, polite, good communication and very skilled. He talked me through what the issues might have been, alerted me to the potential cost and afterwards explained what he had done. In under an hour, my range was restored to its full function and former glory. Highly recommended.

I received outstanding customer service from Fourneaux de France throughout the production and dispatch/delivery of my Lacanche Beaune range cooker. Nancy Robinson, our sales manager, was immensely helpful and attentive throughout the whole process. She kept me closely informed of the status of my order, keeping me abreast of the delivery logistics, and provided all I needed from a technical perspective. She went above and beyond to make sure everything went smoothly and that I was satisfied with my purchase. The delivery guys were also very efficient and friendly - well done for lifting these hefty applicances around various houses day in day out! Enormous thanks to the Fourneaux de France team - you are a credit to Lacanche.

We love our new Mandarin orange Cluny Modern electric Lacanche and are not missing our expensive to run electric Aga at all. The cooker is efficient and simple to use and feels really solid. We had to wait a long time for delivery hence the 4 stars.. but this was because the cooker did not pass the quality control test before being shipped and had to go back to the factory for re-enamelling. But this shows how much the company care about only providing a first class product.

The engineer was here at the time he said he would be, he carried out the repairs with great efficiency and professionalism. He was communicative throughout and the entire experience from Lacanche was outstanding. Thank you for looking after us.

We recently had our Lacanche Cluny serviced. It's 'vintage' and over 20 years old. A repair that I was dreading arranging, was sorted by the Lacanche team professionally, from appt booking to final fix. Our engineer arrived early, and was extremely helpful and expert. He replaced our faulty door hinge, and then checked all was working. Delighted with their Service. Thank you!

Chris the engineer was so informative and explained everything very well. Customer service was excellent from the very first call I made to booking the appointment.

We have had a dual fuel Macon for 15 years and recently had it serviced by Lacanche because a couple of gas burners weren't working as well as they should. The engineer turned up on time and did a marvellous job. He took it to pieces, cleaned the surfaces and optimised every working part. So impressed.

This is my 2nd Lacanche cooker. The cookers are extremely well made and I would not hesitate to recommend them.
Customer service is excellent and service staff, efficient and very knowledgeable. Rare to find such a high quality product and company.

I booked a full service for our 2011 LaCanche Dual Fuel Oven, following an issue we had with the fan oven not heating up. The engineer turned up on time, was polite, courteous and professional. He identified the problem quickly, replaced a burnt out thermostat, then proceeded to check all parts of the oven and energy supply. He explained what he had done, showed me the broken part and happily answered all my questions. I was very happy with the service and would happily recommend them.

We purchased our Lacanche Range Cooker which was delivered & installed in February 2023. During early autumn the smaller Fan Oven developed a rattling sound which seemed to originate from the fan casing.
We contacted Lacanche Customer Services who were extremely helpful & an appointment was booked in for their engineer to visit to investigate the problem. Within a matter of a few minutes he had located & fixed the issue. In addition the Engineer provided some handy tips concerning our range cooker, as well as carrying out a general Health check.
From start to finish our enquiry was handled superbly & we cannot thank Lacanche Customer Services & their Engineer enough for the impeccable way they resolved our issue. Great product & great support!

I have owned my Lacanche Cluny for 27 years and it’s still excellent.
I had a service recently and the engineer replaced the gas oven thermostat and a door hinge. The service was efficient, professional and speedy.
This is a cooker built for life with a great back up service behind it. 🙏

We have had our Lacanche cooker for nearly 20 years. Absolutely love it! Last service done this month was excellent and best we ever. Very through and Graham the technician explained everything he had done. Working better than ever. Highly recommend.

Lacanche are an extremely professional and caring company. It was a first class service from first contact to completion. After the service our cooker is now running beautifully.

I'm a new Lacanche customer. The range cooker was installed in a newly built house and it needed an infill panel and a part replaced under warranty. The whole process was taken care of brilliantly, from booking to the engineer's visit. First class service!