I ordered several rattan pieces from them recently and I absolutely love them. Such great quality and speedy delivery. Customer service team was very nice when I hadn't realised that my item was on pr... Toon meer
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I have purchased from Layered Lounge several times and only had to return one item as it was far too large. It was my error but did feel the postage to return was a little high. All of my rattan... Toon meer
I ordered some table linens from Layered Lounge after struggling to find ones in the right size and style elsewhere. I really liked the story behind the company and the product pictures, but almost di... Toon meer
Absolutely premier service and quality in abundance items. ITEMS ARRIVED PACKED EXCEPTIONALLY GENEROUS BEAUTIFUL PRESENTATION plenty of room in the box great care and time taken to deliver first class... Toon meer
Bedrijfsgegevens
- Woonwinkel
- ook in
- Meubelwinkel
Geschreven door het bedrijf
Where beautiful design for your home combines with a desire for high quality durable pieces, perfect for everyday life.
Contactgegevens
Unit 8, Anamax Industrial Estate , SL9 7FH, Gerrards Cross, Verenigd Koninkrijk
- 01753 883862
- info@layeredlounge.com
- www.layeredlounge.com
4,6
Uitstekend
50 reviews
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Non existent customer service!
24 juli 2022
Review zonder uitnodiging
Antwoord van layeredlounge.com
We have an excellent customer services team who regularly receive great reviews on our other review platform so I am extremely concerned to see this and would really like to investigate the matter as we pride ourselves on excellent service. Could you please kindly enlarge on the issue you faced ?
Absolutely premier service and quality!!!!!!
Absolutely premier service and quality in abundance items. ITEMS ARRIVED PACKED EXCEPTIONALLY GENEROUS BEAUTIFUL PRESENTATION plenty of room in the box great care and time taken to deliver first class service!!! Very rare these days even from top elite stores. Beautiful beautiful shop. And loved my purchase pure class.
1 juli 2022
Review zonder uitnodiging
Won’t be placing another order
Recent order arrived and was defective.
I messaged and did get speedy replies but was offered a measly 5% discount (this was all they could do as the item was already in the sale).
I was told all other of the same item in the warehouse were also imperfect. My other option was to return the item free of charge for a refund but this was not the quality I expected, especially for the price! This has completely put me off ordering from them again.
29 april 2022
Review zonder uitnodiging
Purchased items for a present two items…
Purchased items for a present two items were missing from the parcel after contacting Layered Lounge on several occasions they eventually sorted the matter out but I will say the products were as described and my friend was very pleased with them
26 januari 2022
Review zonder uitnodiging
Antwoord van layeredlounge.com
We are so sorry that it took some time to resolve your matter but we are very glad that you like your items and assure you we have worked hard on implementing new customer service technology to help us resolve issues asap
Paid for returns even if mistake is on their side
Be aware that even if THEY made a mistake and sent you the wrong item, YOU'll be the one to pay for postage back. Just poor customer service and definitely something they can improve
28 december 2021
Review zonder uitnodiging
Never arrived
Never arrived. Scam company don’t order.
Asked customer service who assured me it would arrive but it was just a lie.
27 december 2021
Review zonder uitnodiging
Antwoord van layeredlounge.com
Hello, we take such allegations very seriously. We have only just started an account with trust pilot and hence had not seen this review previously but almost 2 years on and with 2 warehouses in Buckinghamshire and a wonderful team of staff we assure you we are NOT a scam company. We aim to resolve 100% of issues so I do hope that your parcel did arrive in the end and despite much elevated volumes now we have a track record of orders to be sent within 2-3 working days. Our larger customer services team are also now on hand to help resolve any issues asap.
PERFECT AND CLASSY
Bought really different and classy Christmas decorations. Arrived promptly and items are great. Even received a free sackcloth bag for life, handy for storing my decorations. Saw their items in Country Homes magazine.
21 december 2021
Review zonder uitnodiging
2020 Christmas decorations that arrived!!
I ordered some Christmas decorations on the 1st of November. They arrived a few days later. There was a problem with one item and a replacement was dispatched that day and arrived the next. I ordered Christmas decorations around the same time from 5 companies, 4 of whom I’d dealt with before - Layered Lounge is the only one that has managed to get my delivery to me! I look forward to purchasing from them again!
20 december 2020
Review zonder uitnodiging
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