LCN.com Reviews 

I have been an LCN customer for over 10 years, but lately, and especially after the changes a couple of years ago, I've found their service extremely expensive. My needs went from a webhosting to a simple Wordpress hosting with email, and even this is costly at just over £270 per year. Add an SSL certificate, and that cost would have ballooned to just over £400 a year, which is almost 100% more than it was 5 years ago. For me as a solo individual, who has about 5 email address and a simple Wordpress site saying who I am, it's an expense I can no longer justify. It doesn't matter what LCN replies with, saying please contact us as we may be able to find a saving, cos' this will just feel hollow and more of an insult to my intelligence. I know that I should have acted long ago, but it was the hassle of moving that was a problem. Loyalty means nothing with this company, and as a result, like insurance companies I don't intend to stay with them. Sure I'll make a loss of the cost I've already paid out, but it will be worth it in the long run. Better to pay a company that offers value for money and not one that says drop about £135 for a simple SSL certificate.

I have just renewed with LCN. Kyle was excellent, explained everything very clearly and patiently so even I could understand !!! Didn't throw computer jargon everywhere which is appreciated.

Highlighted my issue via the LCN website - received a response stating that the issue had to be escalated and today ( within 24hours) the issue has been resolved

The problems with my website were all quickly solved by the LCN technical team.

The support team provided a prompt and professional response to my inquiry. Most importantly, the solution they provided was effective and resolved the issue immediately.

Big thank you to Kyle for sorting the problem with our email. He was very patient and a pleasure to talk to.

Had a query regards an invoice for hosting for a registered charity. The person I spoke to was very knowledgeable and pleasant to deal with. Very satisfied.

A very helpful young man called Geof.
Please let him know I appreciated his help.

Their customer service is excellent. I have contacted them about two separate issues over the past few months and they have been great on both occasions. Knowledgeable and very good on follow-up to make sure the issue is resolved. Yusuf was great organising a new contract.

Kyle answered quickly and dealt effectively with my query including confirming it by email.

Rang up because my renewals were overdue and they were really helpful on the phone. To be fair it took a long time to wait for someone to speak to but it was the first day back after New Year so probably very busy

Kyle was extremely helpful in resolving my query quickly and efficiently. He explained everything to me in a clear and understandable way.

A customer of 15+ years and they suspended all my services on Christmas Day as my business bank card had “expired”. Which ironically was still valid until the END of 2025.
In the past they’ve always called me if an issue, no phone calls during holidays though- they just disable all my websites and emails!
It took them over 3 days to respond to an urgent support ticket.
Unreliable, expensive, and won’t hesitate to take your services offline without notice.
Good riddance. I’ll never be back!

LCN auto-renewed my domain without clear consent, and their emails went to spam so I never saw the reminders. I asked for a refund and they refused. Every other registrar I’ve used refunds in these cases — not LCN. Avoid them.

I spoke o Jordan who sorted out all my problems quickly and professionally

Quick friendly help from the support team colleague who handled the changes I required to my account.

Called this morning, very helpful, thank you so much.

I needed support to complete two purchases and ensure that I had the correct products. I called customer support and was assisted by Josh. Josh provided me with all of the information needed and went above and beyond to ensure that I had everything needed for a smooth and trouble free experience.
I rate LCN 10 out of 10 due to the excellent service that I received.
Thank you Josh.

Every year, I face issues when renewing and implementing SSL certificates with LCN. Despite paying for services and being promised smooth setup, things never go smoothly. The teams handling this lack accountability, proactivity and attention to detail, and I am repeatedly left chasing them to get basic services completed.
I also had to pay for the “Customer Success – Internal Migration” service, which was not completed as promised.
If you expect professional, reliable service, LCN does not deliver.