LCN.com Reviews 

Excellent support as usual. I have used LCN for many years and will continue to do so.
The service is there when needed and issues are fixed asap.

They dealt with my query right away on the phone - impressive.

Been with LCN for decades! In the past I have been happy but a few times lately I am getting worried about support and today is bad. I have an emergency and their support is non-existent.

Tried moving a domain to LCN but it was rejected, then again, and now third time its just hanging in limbo. Website and business emails are offline for days.

Nominet says only LCN can fix by accepting the transfer in, or we wait ages for timeout and cancellation. But I am getting not very good and very slow support from LCN. I explained the website and emails are down which is a critical issue but no reply.

Am trying to phone but just on hold, there is no info where I am in the queue.

Update: Following LCN reply below I have called the number but still waiting.

Update 2: I have an account. It is resolved now. I finally called through and someone got someone else to do it. You just need to provide better and faster support as the business website and emails were down for a week.

Simple clear and timely response to a support query.

I’ve been with LCN from the beginning, before in fact when it was Cyber Strider run by Denesh. Overall they have continued to offer a good service, a bit on the expensive side compared to some others, but reliable and the ticket tech support is very good, phone support can take an age and the music is dreadful, overall though all ok. I will keep an eye on their pricing though. Thanks LCN please keep it up 👍

I have been a customer with LCN for many years. I have always been very pleased with the service they provide. Recently the whole platform was upgraded and changed. This was managed very well. The quality of the customer support staff was excellent. The new platform is really great, any changes I make to my websites are instantly reflected online.

Unable on 2 occasions to contact technical by phone - waited up to 20mins then gave up.
Submitted a ticket which was answered promptly.

Excellant support as well patience in helping solveing the issue.

The phone helpline staff are so good. Nothing is too much trouble for them.

The responses I got were helpful and written in a very informative, kindly and thoughtful way. They indicated I should consider a workaround (which I did, successfully) but did not provide a substantive solution to the problem.

Solved my issue (I think!).
I knocked off a star for the long, long wait to be dealt with.

I spoke to Kyle Fawthrop who helped me with an online renewal. Kyle was highly professional, friendly and competent. He's an asset to LCN and I couldn't be happier with the service provided.

I thought I had done something right, turned out it went a bit wrong. Kyle came to the rescue and immediately made me feel at ease.
It wasn't a big mess, it was going to be handled he reassured me.
I was most impressed with the quick and professional service. Definitely Kyle was my hero today.

Kyle was so helpful. Intelligent and fun to work with. Can't recommend him or LCN highly enough!

I have used LCN for just over 10 years for hosting and domain purchase. Over this period, myself and my business partner have not had much cause to contact LCN, but on these occasions, they have answered the phone within a reasonable time and swiftly dealt with any queries.
Unfortunately, today's phone call was about cancelling our hosting as our business has finally folded. This was dealt with efficiently and with empathy. Thank you.

Lewis solved my problem without any fuss. No pushy add-ons, just a first class professional service

Customer support/Technical team are very helpful. I often contact them with what is very often a simple problem, but to me is a major issue. They are always very clam and helpful in their approach. Problem solved.

LCN are the best IMO been with them many years and always the same 5 star service and in an age when a reply takes days these gals and guys get back to you the same day or following morning.

Lamentable Callous Needless “service” from LCN.

I experienced rather ignorant behaviour from LCN, who refused to cancel a domain I no longer needed. Despite contacting them on the day payment was taken, this company, which I’ve been with for around 25 years, refused to help me.

Instead, one of their recent appointments to their brick wall of help customer service answered in a most unhelpful tone an accented “No!” to my request for a refund, refusing my EU consumer rights and repeating instead their made-up LCN rules from their ‘Customer Support Handbook' of “How to annoy customers and get away with it.”

Of course, as the old adage goes, “Possession is nine-tenths of the law,” and round one is theirs.

While they bask in their mistaken glory and look at their dishonest selves in one of many mirrors they no doubt surround themselves with, their narcissistic behaviour will not go unnoticed as I begin my fight to recover my losses.

I’ve already outlined a series of letters and emails I will be firing off in all directions. I will update this review as each one comes back with any results.

In the meantime, anyone reading my review who has experienced similar behaviour from LCN, do not panic, do not fret, and do not think you will not win. You can win against them.

Every complaint made against LCN carries weight. Each time as customers we experience such ignorant and unhelpful behaviour from companies like LCN, our voices are heard and are answered. This review is just the beginning, and as I’ve already told LCN—watch this space.

For the cost of a domain, I’ve already cancelled two future company purchases, which will cost them more than the amount of this one domain LCN refuses to cancel.

With the complaints I will raise to Ofcom and the EU consumer regulatory body, LCN will have to explain itself each time and explain why they have not refunded my payment for a service I will never use.

I want the refund for the domain that I requested to be cancelled. No doubt LCN has a right to reply to my review, but I’m waiting for that too with an even more in-depth, acerbic response to highlight the callous, thoughtless behaviour of LCN support and the glaring inadequacies that show how lamentable LCN’s customer service is, of which I received no help at all.

Round two begins now.

Reply to LCN's woeful response received today (19/01/2026)

Ah, yes, and here it is, “the matter-of-fact response” from LCN, where the expected pre-pasted generic reply à la lame duck theory is that ‘customer service’ are just words and not an actual service. Where the inane need for greed outweighs everything in a mantra that repeats upon itself the interminable message “the customer is always wrong” (probably framed on each wall inside LCN’s square box office) under orders from those in managerial posts for the rest to observe before answering any phone or replying to any email that should present itself when an unsuspecting customer contacts them for help—“Deny! Deny! Deny!”

Let’s put things into perspective and break down your pitiful response, which is endemic of the lack of service LCN offers in relation to refunds and cancellations for its customers. “Please contact our support team directly and we’ll be happy to assist where possible.” I did, and the help I received, or rather lack of it, is the reason for this review.

“Our intention is never to appear unhelpful.” Wrong again. LCN’s only intention is to be unhelpful; hence, this review.

“I’m sorry to hear about your experience and understand how frustrating this situation has been for you.” I very much doubt anyone is “sorry” at LCN for what they knowingly and willingly do towards customers.

As for being “frustrating”, this will be turned on its head as I seek to recover my losses from LCN. The only thing LCN will understand and respect is a fine and/or a reprimand from a regulatory body that finds LCN at fault. This will be the only time LCN would actually sit up and take notice of a customer’s problem.

I requested a refund and cancellation on the same day payment was taken, and LCN refused. You refused my 14-day right of withdrawal as per my EU consumer rights, and now I will seek recovery. You will answer the complaint I will raise with Ofcom, and you will answer the complaint I will raise with EU consumer protection as well as the Swedish consumer protection service I will complain to. If anything, LCN will be well known in those governing bodies for being the company that it is—one that disregards EU consumer law and refuses to refund and cancel a domain when requested.

If anyone is going to reply to my review at LCN, stop using AI and generic responses and maybe ask someone (if you have a person) capable of responding in a more descriptive and honest way.